HANOI’S E-GOV

OBJECTIVES & SOLUTIONS

NGUYEN THI TRANG LINH

HANOI, 6/2014

MAIN CONTENTS

I. Current status of Hanoi’s eGov

II. Obstacles and Challenges

III. Objectives and Solutions by 2020

IV. Achievements from the training program on

Seoul’s eGov

I. CURRENT STATUS OF HANOI’S EGOV

1. Development Policy

2. Infrastructure

3. Applications and services

4. Human Resource

5. IT Projects

I. 1. DEVELOPMENT POLICY

- Annual Plans:

- Short term plans:

- Long term plans:

I.2. INFRASTRUCTURE

IT equipments

LAN/WAN

Internet

I.3. APPLICATIONS AND SERVICES

G2G

G2B

G2C

I.4. HUMAN RESOURCE

In Hanoi government (civil servants)

In society

I.5 HANOI’S IT PROJECTS

Population Management System

Online Tax System

Business Registration System

Licensing System (Driving license, contruction

permit, ….)

Smart Transport System

……..

II. OBSTACLES AND CHALLENGES

1. Policies:

- The overlap between the functions and duties of the Hanoi Departments

- The administrative process/procedures are not standardized, unified, synchronized.

- Hanoi does not have eGov Architectures.

2. Human Resource

- Limitation of the mindset/ Users’s habit/

- Limitation of the knowledge, skill.

- Lack of IT/eGov professional expert

3. Technology

4. Budget

III. Objectives and Solutions by 2020

III.1 Objectives by 2020

Information technology development Hanoi forefront of

the country, towards building social electronic city with

e-citizen, e-government, e-business, trade and commerce,

strive to become the center of the country's Information

technology industries with IT Parks, the modern

enterprise, with high competitiveness, developing of high

quality of human resources in IT, that met application

needs and development of the City.

III. OBJECTIVES AND SOLUTIONS BY 2020

(CONT)

III. 2 SOLUTIONS BY 2020 Institutional reform

Development of human resource:

Solution for science, technology

The investment capital solution:

IV. Achievements from this training program

(Experience, Knowledge, Technologies, Deployment

model, …..)

>>>>>> Action Plan >>>> How to implement eGov

succsessfully in Hanoi ???

1. Egov development perspective

2. Proposed Solutions

3. Proposed Projects