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[e-Government Program City Paper : Guatemala City]
Citation preview
Guatemala…
Country of Eternal Spring
City Paper
Agenda
Questions and Answers
How this Training Program would cointribute to Guatemala City´s improvement of e-Government /ITS
Key Strategies to Overcome Obstacles and Challenges to e-Government /ITS
Challenges and Obstacles in the Process of Planning and Implementation of e-Government /ITS
Current Status of e-Government /ITS Implementation
General Facts of the country
Guatemala …
General Facts of the country
Guatemala …
Region of Latin America
108,800 km
Official Language Spanish and 24 languages
15 million people
Dry and rainy season
Lower-Middle Income Country
HDI 135/188
Capital: Guatemala City, 3 million population
Current Status of e-Government /ITS
Implementation (indicators)
Guatemala …
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1
EGovernment Index 2012
Chile
Colombia
Costa Rica
Guatemala
Mexico
Republic of Korea
Sierra Leone
United States of America
Uruguay
Current Status of e-Government /ITS
Implementation (qualitative)
Guatemala …
A work culture based on paper.
Lack of information, systematization
Poor Governance
Citizens are not at the core of public service
Inefficiency, long waiting time
Challenges and Obstacles in the Process of
Planning and Implementation of e-Government /ITS
Guatemala …
Political (regulations, political will).
Social (Computer training & culture).
Economical (budget & y establishing funds).
Technologic (access & connectivity).
Administrative (Process decentralization).
Key Strategies to Overcome Obstacles and
Challenges to e-Government /ITS
Guatemala …
Make public local expenditure more productive
& transparent: To inform about administrative /
financial expenses to the citizens.
To facilitate citizens’ access to public services: To
implement online services and provide citizens
access in an efficient and effective way.
Increase competitiveness: To promote
Knowledge Economy.
Key Strategies to Overcome Obstacles and
Challenges to e-Government /ITS
Guatemala …
• Improve governance: Elimination of arbitrary
decisions through the use of IT and application of
technology to process and process management.
• Enhance interaction between citizens and their
representatives in the public sector through
convenient online services
• Generate shared-responsibility environments:
Good governance processes supported on
electronic democracy
How this Training Program would cointribute to Guatemala
City´s improvement of e-Government /ITS
Guatemala …
Transparency
Efficiency
Opportunities
Speed
Integration
Security
Ease of Use
Service Excellence
Upgradeable
Effectiveness
Democratization
Scalability
Coverage
Accuracy
Knowledge Transfer
Simplification
Governance
GRACIAS - 감사합니다