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Digital Social Innovation - Data for Good & Open Calgary

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Page 1: Digital Social Innovation - Data for Good & Open Calgary

Digital Social Innovation andLeveraging Technology inNonprofit Organizations

Geoff Zakaib P.Eng., MBA

CCVO Connections Conference

April 14, 2015

Page 2: Digital Social Innovation - Data for Good & Open Calgary

Presentation Outline

• Innovation and Social Innovation

• Digital Social Innovation– The Social Age and Digital Civil Society

– Digital Technology Transformation

• Nonprofit Data and Information– Data Innovation and Markets for Good

– Social Sector Information and Open Data

– Initiatives and Opportunities in Canada

– Data for Good and Data Life Cycle

• Technology in Nonprofit Organizations– Nonprofit Technology Trends

– Technology Assessment and Implementation

– Nonprofit Technology Resources

Page 3: Digital Social Innovation - Data for Good & Open Calgary

Innovation

• Innovation is the process through which economic and social value is extracted from knowledge through the generation, development, and implementation of ideas to produce new or improved strategies, capabilities, products, services, or processes ref1

ref2

Page 4: Digital Social Innovation - Data for Good & Open Calgary

Open Innovation

• Open Innovation is a new paradigm where government, industry, academia and civil participants work together to co-create the future and drive structural changes far beyond the scope of what any one organization could do alone ref3

• Innovating with partners by sharing the risks and the rewards

Page 5: Digital Social Innovation - Data for Good & Open Calgary

Social Ideas and Concepts

ref4 – Tim Draimin

Page 6: Digital Social Innovation - Data for Good & Open Calgary

Definitions of Social Innovation

Page 7: Digital Social Innovation - Data for Good & Open Calgary

SiG’s Definition of Social Innovation

Page 8: Digital Social Innovation - Data for Good & Open Calgary

Collaboration is the human face of systems thinking – Peter Senge

COLLABORATIONSilicon Valley is not a place; it's a mindset. The Valley's ecosystem is fueled by culture, connectivity, and creativity– Victor W. Hwang

MINDSET

LEADERSHIP

Whatever your vision or passion for the future…take the road less travelled by way of systems entrepreneurship because, as Robert Frost said, we will look back years from now and know “that has made all the difference” – Hamoon Ekhtiari

Social innovations not only emerge from relationships, but

also thrive and endure in relationships – Al Etmanski

BRIDGING SOCIAL CAPITAL

Ecosystem for Social Innovation

Page 9: Digital Social Innovation - Data for Good & Open Calgary

Collective Impact

Page 10: Digital Social Innovation - Data for Good & Open Calgary

The Social Age – Julian Stodd

ref5 – Julian Stodd’s Learning Blog

Page 11: Digital Social Innovation - Data for Good & Open Calgary

Change in the Social Age

Page 12: Digital Social Innovation - Data for Good & Open Calgary

The Agile Organization

Page 13: Digital Social Innovation - Data for Good & Open Calgary

NET Model of Social Leadership

Page 14: Digital Social Innovation - Data for Good & Open Calgary

Nonprofit Mindset Evolution

ref4 – Tim Draimin

Page 15: Digital Social Innovation - Data for Good & Open Calgary

Digital Civil Society

• Civil Society and the Social Economy … Lucy Bernholz

• Digital Civil Society - the ways we use our private resources for public benefit in the digital age

Page 16: Digital Social Innovation - Data for Good & Open Calgary

Digital Civil Society

• Structures of the social economy in the context of pervasive digitalization - about ideas like– Free association, expression and privacy

• Also raises new questions– Equity, power and access

• Next steps in Digital Civil Society– New ideas on governance

– Increasing the safety of digital social action

– Digital skills and organizational capacity

– Codes for digital civil society (software, organizational, legal)

– Capture and catalogue global research resources

Page 17: Digital Social Innovation - Data for Good & Open Calgary

Digital Technology Transformation

• Impact of digital technology– Innovation

– Transparency

– Collaboration

– Participation

• Characteristics of digital technology– Connective

– Efficient

– Intelligent

• Potential to contribute to key challenges by reinventing– Public service, often in less costly ways

– Community, and how people collaborate

– Business, in ways that are better aligned with human needs

Page 18: Digital Social Innovation - Data for Good & Open Calgary

Digital Social Innovation

• Digital technologies and the Internet are changing how social innovation happens

• A growing movement of innovators in civil society, technology and social enterprises are now developing inspiring solutions to social challenges

• Digital technologies can for example be used for;– Mobilising large and disperse communities

– Sharing resources and spreading power

– Creating online platforms for citizen participation in policymaking

– Providing open data to create more transparency

Page 19: Digital Social Innovation - Data for Good & Open Calgary

DSI Clusters – Growth and Development

• Growing A Digital Social Innovation Ecosystem for Europe

Page 20: Digital Social Innovation - Data for Good & Open Calgary

DSI Technology Areas

Page 21: Digital Social Innovation - Data for Good & Open Calgary

DSI Technology Areas

Page 22: Digital Social Innovation - Data for Good & Open Calgary

DSI Categorization

Page 23: Digital Social Innovation - Data for Good & Open Calgary

BUILDING AN INFORMATION INFRASTRUCTURE

WILL ENABLE DATA TO BECOME INSIGHT

+

Information Infrastructure Organizes Raw Data Into Useful Information

Knowledge Platforms Uncover Insight

Information

Knowledge

Insight

Information Platforms Synthesize Knowledge

Data

Page 24: Digital Social Innovation - Data for Good & Open Calgary

Markets for Good

Page 25: Digital Social Innovation - Data for Good & Open Calgary

Markets for Good – Current State

Page 26: Digital Social Innovation - Data for Good & Open Calgary

SOCIAL ISSUES

(WHAT IS NEEDED)

INTERVENTIONS

(WHAT WORKS)

ORGANIZATIONS

(WHICH ARE

BEST EQUIPPED

FOR IMPACT)

RESOURCES

(CAPITAL FLOW

DETAILS)

Baseline social indicator

data and information on

the breadth, depth,

addressability, and

drivers of issues,

including beneficiary

needs

e.g., 50% of children from at-

risk backgrounds are below

the basic level for reading

and math skills

The goals, strategies,

and programs for

addressing social

issues, and data,

research and feedback

on their outcomes and

“what works”

e.g., regular nurse visitation

for new mothers and their

babies leads to a 0.2 point

increase in math & reading

GPA in grades 1-6

The goals, strategies,

activities, operations,

and finances of

organizations, their

effectiveness, and

their impact

e.g., Nurse-Family

Partnership is currently

serving 22,795 babies and

their mothers in 40 states

across the U.S.

Details of the grants,

donations, investments,

volunteer time, and

other human capital that

support interventions

and organizations

e.g., The Robert Wood

Johnson Foundation made a

5-year, $10 million grant to

Nurse-Family Partnership in

2007

CATEGORIES OF SOCIAL SECTOR INFORMATION

Page 27: Digital Social Innovation - Data for Good & Open Calgary

YESTERDAY

Limited, unconnected,

& dated information

TOMORROW

Comprehensive, comparable,

& timely information

BUILDING A BETTER TOMORROW REQUIRES

STRUCTURING THE FRAGMENTED TODAY

INFORMATION INFRASTRUCTURE• Classifications

• Technical Standards

• Reporting protocols

• Knowledge platforms

• Governance

Page 28: Digital Social Innovation - Data for Good & Open Calgary

EFFICIENT GIVING WITH GREATER IMPACT

Capital flows more

effectively & easily

Interventions are more

effective & innovative

• More money to the organizations with the greatest results

• Less expensive to move money

• Improved programs & services

• New and expanded programs & services

• Brand new innovations

EVIDENCE OF

SOCIAL RETURN

FUNDERS

NONPROFITS &

SOCIAL BUSINESSESTIME, MONEY,

EXPERIENCE

FEEDBACK

BENEFICIARIESINTERVENTION

S

Page 29: Digital Social Innovation - Data for Good & Open Calgary

STRUCTURED & CONNECTED

INFORMATION & KNOWLEDGE

EVIDENCE OF

SOCIAL RETURN

FEEDBACK

INFORMATION INSIGHTINSIGHTINFORMATIONINSIGHTINFORMATION

FUNDERS

NONPROFITS &

SOCIAL BUSINESSES BENEFICIARIES

GREATER IMPACT

& EVIDENCE OF

THAT IMPACT

TIME, MONEY,

EXPERIENCE INTERVENTION

S

CENTERED ON A SYSTEM OF SHARED KNOWLEDGE

Page 30: Digital Social Innovation - Data for Good & Open Calgary

Markets for Good – Future State

In this system stakeholders have

easy access to the information they

need to make important decisions.• Funders make informed capital allocation decisions

(investments, grants, and donations)

• Nonprofits and Social Businesses have information and

feedback so they can learn, adapt, and scale

• Beneficiaries have a voice

Page 31: Digital Social Innovation - Data for Good & Open Calgary

International Initiatives

• Three Sixty Degree Giving– “The more we know, the better grants we can make”

– 360giving hopes to give people confidence to publish and talk about their data openly

– Developed the three sixty degree giving standard for grant data

• Basic Registry of Identified Global Entities – A new collaborative project that aims to revolutionize information

sharing

– Better understand the flows of philanthropic dollars, enhance transparency and effectiveness in the global social sector

– Assigns a unique identifier, a “numerical fingerprint” for nonprofits

Page 32: Digital Social Innovation - Data for Good & Open Calgary

Social Sector Knowledge Sharing

• Three of the world’s largest foundations will require open licensing of all grant-funded products and content

• The “open” ethos (open content, open access, open source, open license, open culture) is a sector strength

• Manifesto for 2015 and Beyond– We recognize and value the power of our collective intelligence.

– We acknowledge that publishing is a key activity for nonprofits.

– Our publishing practices should and can be better aligned with why we publish in the first place: to better understand and inform social change.

– We will stop focusing solely on one-off dissemination and ad hoc solutions and will using shared systems for open publishing and knowledge sharing.

– We can learn from and build on what’s happening in other sectors.

ref6 – Issue Lab

Page 33: Digital Social Innovation - Data for Good & Open Calgary

Community Knowledge Exchange (CKX)

• An INTERACTIVE and open EXPLORATION of community knowledge

• Themes for 2014 CKX Summit – How can we …..

– turn existing DATA into KNOWLEDGE to drive CHANGE

– use RESEARCH to make more informed DECISIONS

– use STORIES to demonstrate our IMPACT

– know we are MAKING a DIFFERENCE

Page 34: Digital Social Innovation - Data for Good & Open Calgary

Community Knowledge

• 3 Things for Community Knowledge– Share what you have got (even if you think it isn’t much)

– Stop waiting for perfection

– Have the courage to follow someone else’s lead

• CKX Manifesto– CKX is a platform for collective social change

– CKX seeks a FUNDAMENTAL SHIFT in how individuals, institutions and communities build and share community knowledge in the pursuit of social change

– CKX is both a catalyst and a curator of that FUNDAMENTAL SHIFT

• A few things that CKX is up to;– Exploring how we can use shared measurement and evaluation practices

– Developing a common reporting standard for funders and grantmakers

– Unlocking and sharing all kinds of data

Page 35: Digital Social Innovation - Data for Good & Open Calgary

Open Future – Data Priorities for the NFP Sector

• Mowat Centre Not-For-Profit Research Hub – February 2015

• Open Data is data that can be freely used, modified, and shared by anyone for any purpose;– available under an open license– available in a convenient, modifiable form and machine-readable– accessible as a whole, with little or no cost associated with its use

Page 36: Digital Social Innovation - Data for Good & Open Calgary

Types of Data

Page 37: Digital Social Innovation - Data for Good & Open Calgary

Open Data Recommendations

• Assess – Detailed assessment of the sector’s existing datasets and sources – Articulate the shared resources and tools needed to build data capacity in the sector

• Strategize – Engage in public discussions and communicate the value that NFP-related data can offer– Conversations and partnerships with municipal governments for further collaboration

• Encourage – Sector funders can act as a key driver of change by encouraging open data practices– New forms of collaboration, such as shared data collection and data services – Standards based on emerging international best practices

• Lead – Sector associations can lead discussion on needs and priorities for open data – Individual organizations can contribute by developing data strategies – Government can establish communities of practice and in development of standards

Page 38: Digital Social Innovation - Data for Good & Open Calgary

Open Calgary

• Focused on the foundations of the Open City across all sectors

• Open Government, Open Data, Open Innovation and Open Engagement

• Open Calgary is a …– Forum for communication and knowledge exchange

– Centre for learning and capacity building

– Network for research and innovation support

Page 40: Digital Social Innovation - Data for Good & Open Calgary

Federal Budget 2014 - Investing in Communities

Page 41: Digital Social Innovation - Data for Good & Open Calgary

T3010 Challenges for Redesign

Page 42: Digital Social Innovation - Data for Good & Open Calgary

PoweredbyData

• Recognized in 2014 by NPC as one of the top 10 Innovations in Global Philanthropy

Page 43: Digital Social Innovation - Data for Good & Open Calgary

Sector Landscape

• Data collected from multiple funders on the projects they are supporting and presented in a interface that can be searched by keyword, city, province and other criteria

Page 44: Digital Social Innovation - Data for Good & Open Calgary

Place2Give / DVI

Mission: To harness the frontier of charity sector data to make charitable giving part of the every day banking and consumer experience.

Mandate: To positively influence $1Billion in charitable transactions through the development of innovative philanthropy technologies and customized consulting services.

Page 45: Digital Social Innovation - Data for Good & Open Calgary
Page 46: Digital Social Innovation - Data for Good & Open Calgary

Database

Data from both the CRA and IRS

Augmented and enhanced with additional data from various sources Crawling

Text Mining / Natural Language Analysis

Manual Input

Third Party Sources

External API’s

Not all data is publically available

Goal: Build Comprehensive Charity Profiles

Page 47: Digital Social Innovation - Data for Good & Open Calgary

The Power of Data

How can we use research to make more informed decisions?

How can we turn data into knowledge to drive change?

How can we use stories to demonstrate our impact?

How do we know we’re making a difference, together?

Page 48: Digital Social Innovation - Data for Good & Open Calgary

Data and Nonprofit Organizations

Background

• Amount and importance of data is ever increasing

• Difficult for NPOs to navigate this evolving landscape and to use data efficiently and effectively (lack of time, money and training)

• Data professionals with knowledge and skills want to become more engaged with NPOs to use their expertise for social good

• Worldwide ‘Data for Social Good’ movement that is spreading

Value of Data

• Growing recognition of the need to; – collect data about programs and operations,

– manage the data well,

– make data-informed decisions,

– share insights with stakeholders and society

Page 50: Digital Social Innovation - Data for Good & Open Calgary

Data for Good

Data for Good - Calgary

• Putting data into action for social good in Calgary

• Started in Nov 2013 and now have 300+ members

• Partnering to assist local nonprofit organizations

• DataThons: intense weekend events, significant preparation

• DataCorps: project-based volunteer assistance to nonprofits

• Arrange monthly Meetups and collaborate with organizations nationally & internationally

More Information

• Meetup Group: www.meetup.com/Data-for-Good-Calgary/

• Twitter: @DataForGoodYYC

• Geoff Zakaib: [email protected]

Page 51: Digital Social Innovation - Data for Good & Open Calgary
Page 52: Digital Social Innovation - Data for Good & Open Calgary

Spring 2015 DataThon

• Partnering with the Calgary Distress Centre

• Friday May 29 – 7pm to 9pm

• Saturday May 30 – 8am to midnight

• Sunday May 31 – 9am to noon

• University of Calgary – Information and Communication Technology

Page 53: Digital Social Innovation - Data for Good & Open Calgary

People, Processes and Technology

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Data Life Cycle: Background

Why is the Data Life Cycle important?

• Data is a valuable asset within nonprofit organizations

• Value of data has to be sustained over the complete life cycle

• Data deluge and risk of data loss can be addressed

• Data can be used to make more effective decisions and to improve operational efficiency

Key Considerations

• Data Life Cycle provides a framework

• Applies to all levels of data management maturity

• Context is important – data in non-profit organizations

• Not just technical – may be one of the least important factors

Page 55: Digital Social Innovation - Data for Good & Open Calgary

Data Life Cycle

Page 56: Digital Social Innovation - Data for Good & Open Calgary

Nonprofit Data Resources

Data Life Cycle

• USGS Data Management Website – Data Life Cycle Overview

• Data Management Planning Considerations – Checklist

• DataONE: resources for data management planning

• DMPTool: free online tool for creating data management plans

Other ‘Data for Social Good’ Organizations

• DataKind

• Data Analysts for Social Good, Do Good Data Conference

• Data for Good – Nesta report

• Powered by Data

• Data Science for Social Good

• Data & Society Research Institute

Page 58: Digital Social Innovation - Data for Good & Open Calgary

Nonprofit Technology Trends

• Social Technology Landscape– It's about building communities, fostering new ways of collaborating,

and guiding these efforts to achieve a purpose

• Digital Technology Strategy– Digital technologies like mobile, social and analytics compliment rather

than compete with current systems and information, enabling greater leverage with less disruption

– Digital strategy brings together digital and physical resources resulting in innovation rather than disruption

– Concentrate on specific outcomes rather than implementing grand strategies giving the effort a clear and manageable focus

• Digital Transformation - Impact on nonprofit value chains

• Digital isn't optional - Values Aligned Technology

Page 59: Digital Social Innovation - Data for Good & Open Calgary

Digital Technology Assessment

• Steps to Evaluate and Optimize Nonprofit's Use of Digital Tools

• Organizational Assessment of Digital Tools– About your organization: General Organizational Info

– How your Organization communicates

– How your Organization fundraises

– Your Organization’s Website

– Your Organization’s Email Strategy

– Your Organization’s Social Media Strategy and Use

– Other online tools

– How your organization collaborates and backs up data

• Data Maturity: Where Does Your Nonprofit Stand?

Page 61: Digital Social Innovation - Data for Good & Open Calgary

Nonprofit Digital Strategy Challenges

2015 Digital Outlook Report

Page 62: Digital Social Innovation - Data for Good & Open Calgary

Technology Implementation

• Tech Is Everyone’s Job– Make Technology Part of Everyone’s Job

– Don’t Stop Training on Day 2

– Shared Investment in Outcomes

– Creating Space for Innovation

• Idealware Field Guide to Software for Nonprofits

• Technology Resources for Social Innovators

• Innoweave - Practical Tools for Social Innovation

Page 63: Digital Social Innovation - Data for Good & Open Calgary

TIMERAISER

Timeraiser 101Bid Time on Art and Support Great

Causes. Artists get paid. Nonprofits connect to skilled volunteers. Skilled people put their

time to good use. And, y’know, fun!