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Whether they are websites, town hall meetings, or customer service counters, designing interfaces to government to work for real people requires both deep empathy and acute analytic skills. This session dives into some of the ways that local governments are starting to integrate a user-centered approach to delivering services — and what becomes possible when they do so. Watch the video online: http://www.youtube.com/watch?v=ZbdzGoiVku8&index=53&list=PL65XgbSILalWFStqV0z0N9pvftstJ8AAh Get involved with Code for America: www.codeforamerica.org/action
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DESIGNING FOR AND WITH PEOPLE
JAY ANDERSON Citizen Experience Manager City of Colorado Springs !KAREN BOYD Citywide Communications Director City of Oakland !FRANCES BERRIMAN Senior Engineer and Designer Code for America !JESS MCMULLIN Principal Centre for Citizen Experience
Moderator: Cyd Harrell
Start with needs.
• GDS Design Principle #1
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
Design with data.
• GDS Design Principle #3
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
Do the hard work to make it simple.
• GDS Design Principle #4
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
Understand what people need.
• USDS Digital Playbook, Play #1
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
Address the whole experience from start to finish.
• USDS Digital Playbook, Play #2
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
Make it simple and intuitive.
• USDS Digital Playbook, Play #3
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
THEY DO SEEM LIKE GOOD WORDS.
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
How do we actually integrate these principles and plays into software development in local government?
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
How do we actually DO THIS? !
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
Where do we start? !
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
How do we make the change last? !
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL
@THE_JAY_CO
Jay Anderson, City of Colorado Springs
@KARENBOYD @PHAE
Karen Boyd, City of Oakland Frances Berriman, Code for America
@JESSMCMULLIN
Jess McMullin, Centre for Citizen Experience
CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL