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The Connected Nonprot /salesforce.comfoundation @SFDCFoundation Transform Your Fundraising

City Year Transforms their Fundraising with Salesforce

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Fundraising is the lifeblood of most nonprofits. Break down the silos and empower your entire organization to make a case for giving with a complete picture of your donors, volunteers, members and other constituents in one place. With social, mobile and collaboration at its core, Salesforce is helping nonprofits like City Year cultivate and grow life-long supporter relationships. Join us to learn how City Year uses Salesforce to get a holistic view of their donors and to paint a complete picture of the impact of their work. Who Should Attend: Fundraising, volunteer, member, operations, program and case management professionals Anyone interested in connecting with their community and accelerating their mission Presenters: Welles Hatch, CIO, City Year Jessica Hood, Solutions Engineer, Salesforce.com Foundation Lori Freeman, Product Marketing Director, Salesforce.com Foundation - Moderator

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Page 1: City Year Transforms their Fundraising with Salesforce

Marc Benioff Chairman & CEO

The Connected Nonpro!t

/salesforce.comfoundation

@SFDCFoundation

Corporate Pres – PowerPoint Template – 16x9 FY14.pptx

Transform Your Fundraising

Page 2: City Year Transforms their Fundraising with Salesforce

Salesforce.com Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Page 3: City Year Transforms their Fundraising with Salesforce

Today’s Presenters

Jessica Hood Salesforce Foundation @jessh00d

Welles Hatch City Year @CityYear

Lori Freeman Salesforce Foundation @LoriF

Chris Mann City Year @ChrisRMann

Page 4: City Year Transforms their Fundraising with Salesforce

1%

Product Time Equity

588,000+ Hours Service

$58M+ Grants

20,500+ Nonpro!t

Organizations

1:1:1 Model Adopted by

Our 1:1:1 Social Enterprise Model

Page 5: City Year Transforms their Fundraising with Salesforce

Proven Success Across the Nonpro!t Sector

Page 6: City Year Transforms their Fundraising with Salesforce

A Whole New Way to Engage Supporters

Social Mobile

Connected Cloud

50B Connected Products

4.5B Aggregate

Social Users

5B Smartphones

by 2017

58% Faster

Deployment

Image source: silabs.com/iot

Page 7: City Year Transforms their Fundraising with Salesforce

New World For Fundraising

•  1 in 10 Americans have texted to donate

•  59% donate after engaging with a nonpro!t via social media

•  21% increase in online giving in 2013

Page 8: City Year Transforms their Fundraising with Salesforce

Is Your Fundraising Built for the Connected Era?

Are you meeting your supporters where they

are?

Are you building relationships as a

team?

Can you connect anytime, anywhere,

on any device?

Page 9: City Year Transforms their Fundraising with Salesforce

Deliver better programs &

services

Raise more funds

Communicate more effectively

Connect to Your Community in Whole New Ways

Nonpro!t Connected

Engage & strengthen your

community

Page 10: City Year Transforms their Fundraising with Salesforce

@CityYear

CIO, City Year

Welles Hatch

VP Corporate Partnerships, City Year

Chris Mann

Page 11: City Year Transforms their Fundraising with Salesforce

WHAT IS

CITY YEAR? City Year is an education-focused nonprofit organization that partners with public schools to keep students in school and on track to succeed.

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Full time 1-on-1

Small groups After school

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“The direction City Year is going is breathtaking. The idea of quadrupling the number of corps members, the idea of just taking on systemically this dropout challenge with great partners, I think will transform educational opportunity in this country – hopefully for decades to come.”

- Secretary of Education, Arne Duncan at City Year National Leadership Summit

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A Strategy for Long-Term Impact

Serve 50% of the off-track students in City Year communities

Serve cities that account for 2/3 of the nation’s urban dropouts

Promote 80% of students to 10th grade on time and on track in schools where City Year serves

Page 15: City Year Transforms their Fundraising with Salesforce

   

150,000

242

2,800

25

Students served daily

Schools

Corps members

Cities

City Year Today:

Page 16: City Year Transforms their Fundraising with Salesforce

900,000

1,200

14,000

38

Students served daily

Schools

Corps members

Cities

At Full Scale, Every Day

Page 17: City Year Transforms their Fundraising with Salesforce

Just how are you going to do that? •  Transparent service standards •  Strong product management •  Well-placed investment capital •  Diversified funding base •  Coordination of local and national initiatives •  Visibility across constituents and the ways we engage New ways to work are enabled by technology, with the goal of giving time back.

Page 18: City Year Transforms their Fundraising with Salesforce

A donor from 1992, now a trustee, previously an advisory board member, brought his firm in to support. The family volunteers annually for civic engagement events, his spouse is on the board of another organization supporting kids in after school programs, and both are active in politics nationally and locally. Two of their children were corps members, one stayed on as staff. Both volunteer as alumni mentors, are donors, and one is a campus ambassador for recruitment.

Scenario:  A Sample Scenario:

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How Salesforce Helps

Donor  informa*on  is  in  a  few  key  staffer’s  heads  and  local  documents  

Complete  view  of  prospects/rela*onships  in  one  place,  accessible  by  

all  

On  to  the  next  mee*ng,  never  have  *me  to  update  documents,  debrief  &  plan  

Mobile  apps  let  me  enter  updates  on  the  go  and  anywhere  with  access  

Responding  to  most  immediate  needs  and  “squeaky  wheels”  vs.  the  best  ROI  

Robust  repor*ng  and  analy*cs  help  us  have  focused  mee*ngs  to  keep  the    

pipeline  moving  

Confusion  on  who  is  doing  what  with    inconsistent  management  and  

experience  na*onally  

Useful  tools  to  assign  tasks,  upload  documents,  follow  specific  donors/

prospects  

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@jessh00d

Jessica Hood Salesforce.com Foundation

DEMONSTRATION

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Your Success Resources

•  Get help from the Power of Us HUB online community powerofus.force.com

•  Join your local User Group at usergroups.salesforce.com

•  Contact your Account Executive

•  Find more help at www.salesforcefoundation.org/help/

Page 22: City Year Transforms their Fundraising with Salesforce