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Helping services meet the changing needs of the NHS
Catherine McShane
Project Manager Dietitian
Overview of Inhealthcare/Healthcall
digital health platform
A collaboration between County Durham & Darlington
NHS FT and Inhealthcare to develop new digital health
pathways.
An opportunity to work with new partners to support
sharing of business cases, governance and training.
Enabling self patient management, improving triage,
health economy efficiency and access improvement.
Early areas of development were INR, nutrition, weight
management.
2012
Developed a problem based approached
Clinical champions emerged
Patient engagement
Clinical focus groups
Developed design principles
Early 2013
Digital pathways are fully integrated
Platform is invisible to Clinicians
Finding new ways to deploy products
New lessons are being learnt
2016
Design principles
Patient choice
– given a choice on how to connect with their clinical teams, including via 3rd
party apps, websites, and devices.
Security & Governance
– N3 data standards are the minimum for any IG framework and data system
management.
– NHS number as a key identifier
– be able to be integrated into the GP care record system
Interoperability
– Platform APIs are published with no charge for accessing them.
– Where integration has already been built into the platform – such as with GP
and hospital systems - there is no charge to use this integration (although
API charges & licence restrictions may still apply from the 3rd party).
N3 Apps & Portals
Clinician
Portal (N3)HCP App
Patient & Carer Channels
Interactive
Phone CallText Patient
Portal
Care Home
Portal
Patient
App3rd Party
Apps
Wearables &
Med Tech
3rd Party
Websites
Clinical Systems
InternetDigital Pathway Engine
(BPMN)
Patient Portal
– Quick web link, or
– Patient login
“My Inhealthcare” App
– Ability to use Portal content
offline
Automated Phone Call
– Interactive call for patients
who are off-net
SMS
– Ideal for basic short-term
monitoring
3rd Party Apps / Websites
– Authenticate against
Inhealthcare
Patient channels
“I will now ask you
to enter your INR
reading. The reading
on the INR
monitoring device
should be between
0.8 and 8.0.”
Inhealthcare App Automated
Phone Call
SMS
Patient Portal
Patient record can also be updated
Thank You
www.nhshealthcall.co.uk
