Bang The Table and the

New Network for West

Auckland

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• A complete make over of the bus network

• New routes, new frequencies, new timetables

What is the New Network

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Discussion forum

• Make it easier for people to provide feedback

• Voting buttons do the coding for us

• Educate people about other submitters opinions

Map a comment

• Easier than describing location

Why did AT use BTT?

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• Promoted use as a trial

• Developed targets to measure success of trial

Internal approval

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• Used AT web team

• BTT provided introduction and on-going support

Site Setup

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The New Network Site

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• Educated and engaged - 936 views, 89 contributors,

107 comments

Benefits – discussion forum

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• Respond to questions, criticism, misinformation

• Easier to feedback or add extra feedback

• Add questions during engagement period

Benefits – discussion forum

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• Multiple visits from registered people

Benefits – general

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• Easily accessible statistics

Benefits – general

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• Easily accessible statistics

Benefits – general

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• More interactive and dynamic

• Liked ability to post additional information on forum

New Network team - feedback

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• All feedback tools are in one place

• Submitters don’t need a Facebook profile

• Layout easier – especially with multiple questions

• Don’t need a new FB page for each engagement

• Results are exported to excel in user friendly format

Why not just use Facebook?

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• A few things, no fundamental issues

• BTT working on some suggestions already

• Positive that BTT listen

Areas for improvement

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• BTT site needs constant monitoring during

engagement period

• Aim for responses in three working days

• Have processes for SME to provide timely responses

Final Tip