Aplic conference presentation May 2014

Building a Technical Knowledge Hub: Applying Library Science to Pathfinder’s Organizational ExperienceSarah Burns, APLIC Conference, April 2014

OVER 1,000 STAFF IN 20 DEVELOPING COUNTRIES WITH A $100 MILLION BUDGET

Pathfinder staff have growing access to their 50 years of experience and expertise.

CONTEXT PROBLEM OUTCOMESPROCESSESAPPROACHES

No information sharing, but knew it was important; new intranet touted as savior..


Amazing staff with amazing experience, but the knowledge was only in their heads; no one could re-use or re-purpose it.


HubCommon language - Taxonomy

Expertise Captured -

TALs

External Information

- Library

Internal History - Archive

Expertise searchable - Yellow Pages

Knowledge sharing -

VCATs


Constant change management – constant contact and communication and showcasing the benefit.



Taxonomy - Needed an official and consistently applied Pathfinder vocabulary.


Created SharePoint libraries, fields for cataloguing, and collected materials.


Archive – collection of electronic and paper materials from all projects.


Communities of practice to share knowledge.



Further improving current systems, constant training and marketing of services and products, and unrelenting enthusiasm.

1. PATIENCE2. PERSEVERANCE

3. CELEBRATE THE SMALL VICTORIES4. REPEAT

Questions?

twitter.com/PathfinderInt

facebook.com/PathfinderInternational

Youtube/user/PathfinderInt

For more information contact Sarah [email protected]

Government & Nonprofit

Aplic conference presentation May 2014