Advancing Government through Collaboration, Education and Action

Effective Government-Industry Engagement for Better IT Delivery

ACT-IAC Rocky Mountain Chapter

July 31, 2014

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Advancing Government through Collaboration, Education and Action

President’s Management Agenda• Customer Service

• Streamline transactions.• Develop standards for high-impact services. • Utilize technology to improve the customer experience.

• Smarter IT Delivery

EffectivenessDeliver smarter, better, faster

service to citizens

• Strategic Sourcing • Shared Services • Benchmark and Improve Mission-Support Operations

EfficiencyMaximize value of Federal

spending

• Open Data • Lab-To-Market

Economic GrowthSupport innovation, economic

growth, and job creation

• People And CulturePeople and Culture

Deploy a world-class workforce and create a culture of excellence

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Advancing Government through Collaboration, Education and Action

Perspectives from OMB(DDM and Federal CIO)

• Best users of technology are those who view it strategically

• “Now is the time” – tech opportunities• Take smart risks• Obligation to dissent – wisdom at the front lines• First term CIO priorities

–Right the ship, control spending, discretionary to strategic, innovation, cybersecurity

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The Arc of Federal IT Reform

Contain Costs

Portfolio-wide Views

Innovation Agenda

Smarter IT Delivery

EFFICIENCY EFFECTIVENESS

• 25 Point Plan to Reform Federal IT• Data Center Consolidation Initiative• Cloud-First

• PortfolioStat• Strategic Sourcing Initiative• Shared First

• Digital Strategy• Mobility• Open Data• Modular Guidance

• High Impact List• Delivery Service• GSA’s “18F”• Barriers analysis• New approaches to people

Advancing Government through Collaboration, Education and Action

Arc of Federal IT Reform

• From efficiency focus to effectiveness• High impact list (30-50 across government);

building capability to support • Building vs. running – different skills/people• Think about how we support or interact with

small businesses, state/local governments (“one government”)

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Delivering Effective SolutionsDefine Your Highest Priority Investments

Understand Your Customer

Apply the Playbook

Designate a Senior Accountable Person

Assess the Health of the Project

Develop the Plan to Address (internal, vendor, 18F)

Execute, learn, modify

Advancing Government through Collaboration, Education and Action

More on Effective Solutions

• Playbook–Echoing ACT-IAC’s “7S for Success” Framework

• People, Procurement, Partners–Digital Service, GSA 18F

• Shifting from reactive to proactive• “Dream team” of technologists

–Procurement• "Tech FAR" with legal precedents

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Bringing to bear the right resources, creatively and effectively

Focus on Customer Satisfaction & Effectiveness Prioritization & Impact:

– Scope the universe– Focus on high impact– Reset the bar of what’s possible

Customer Satisfaction: – Enhance analytical capabilities– Metrics-based approach to customer satisfaction

Harmonizing Efficiency and Effectiveness:– Apply analytics and data that delivered results in

efficiency of IT management to effectiveness of digital services

Platform Approach:– Break down prevalent silos– Look across government to build for common need– Rapid prototypes

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We Can Deliver Effectiveness

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We’ve come a long way and have built an incredible foundation

Now is the time for focused, customer-centric innovation

Let’s surprise and delight our customers

Take smart risks and fail fast, not big

Advancing Government through Collaboration, Education and Action

In Short: Critical Factors

• Embracing creativity• Improving mutual understanding• Accepting, sharing risks• Establishing trust• Acknowledging and mitigating fear

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None of this happenswithout timely and effective

industry partnerships

Advancing Government through Collaboration, Education and Action 11

ACT-IAC Role(s) in Smarter IT

• Mythbusters 1.0 (2011)• Institute for Innovation project for OMB –

Transforming the Way Government Builds Solutions • “7S for Success” Framework• Acquisition Excellence• OFPP

Open Dialogue on Improving How to Do Business with the Federal Government– Reporting & compliance; procurement rules & practices; small business

participation • Acquisition Management SIG• Networks and Telecom SIG – NS2020• MOC – myths, not busted• Maturing beyond industry days

– AM SIG, Fellows, ELC

Advancing Government through Collaboration, Education and Action

Your Opportunities

• Join a SIG or a planning committee• Leverage improving mechanisms for virtual

engagement• Surface your challenges, contribute your

perspectives• Share the ground truth• Exploit your unique geographic critical mass

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Advancing Government through Collaboration, Education and Action

2013-2014:A Program Year in Review

Rick Holgate

ACT President

Advancing Government through Collaboration, Education and Action

2014: A Milestone

• 35 Years of ACT• 25 Years of IAC• A quarter century of government-industry

collaboration• Anniversary Event September 17th in DC

–More details to follow

Advancing Government through Collaboration, Education and Action

ACT-IAC Strategic Plan: Four Priorities Across Activities

Planning, Management &

Delivery

Secure Sharing & Safeguarding

Innovation & Digital

Government

Evolving the Workforce

SIGs & Working Groups

Professional Development

Conferences & Events

Institute for Innovation

Advancing Government through Collaboration, Education and Action

Accomplishments for the Year• Institute for Innovation: Transforming the Way Government Builds Solutions• “7S for Success” Framework and testimony• Continued engagement on Smarter IT, doing business with government• Acquisition Excellence, SBC, Excellence.gov• Shared Services forums

Planning, Management &

Delivery

• Support to PM ISE• Standards Based Acquisition• Standards Coordinating Council

Secure Sharing & Safeguarding

• Igniting Innovation• Smart Lean Government• APIs• Mobility

Innovation & Digital

Government

• New Professional Development program: Champions • Revitalized Academy• CIO Council Workforce Committee

Evolving the Workforce

Advancing Government through Collaboration, Education and Action

Unity of Purpose: ACT and IAC

• Beyond Priority Areas• Unity of Executive Committees

–Beginning/ending program year with joint offsites–Regular joint EC meetings

• Executive Advisory Council• We maximize our effectiveness with shared

government/industry leadership

Advancing Government through Collaboration, Education and Action

Looking Ahead: 2014-2015

• Following through on MOC• Strengthening Priority Area mechanics and

leadership• Customer Service cross-agency priority as a

focus• ELC reimagined (shared solutions, citizen

services)• Positioning the organization for long-term

success–Sustained relevance and impact