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Driving Innovation in Crisis Management for European Resilience
This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 609043
IPRED IV Conference, Jan 2016, Tel Aviv
CROWDTASKING IN CRISIS SITUATIONSPRESENTATION BY: DENIS HAVLIK (AIT), INON MOSHKOWITZ (MDA), JASMIN PIELORZ (AIT), LUDWIG KASTNER (FRQ)
Driving Innovation in Crisis Management for European Resilience
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Introduction
Ubiquitous ICTchanges volunteerism
Civil society self-organisesinto “smart crowd” (good) or”smart mobs” (bad)
Volunteers use social mediafor grassroots efforts
Increasing volunteerconvergence on- and off-line
Grassroots communities in Austria and Germany during refugee crisis 2015
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Hierarchy and the smart crowd?
Pyramidal organisation, goals,
rules, planning, training…
Trusted, reliable, accountable.
Organic ad-hoc organisation,
leadership unclear, fluid goals, capacity
unknown. Trust? Reliability? Accountability?
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“Taming the crowd” in Austria
Team Österreich volunteers in the field. Fotos by Austrian Red Cross
http://application.oe3.fm/teamoesterreich/karte.html
Institutional volunteers are the backbone of fireman & medical first responders
“New volunteers” in Team Österreich less/no training, less/no hierarchic
organisation, but large numbers Filling sandbags, clean-up,
distributing provisions, etc. Cooperation of Austrian Red Cross
and nationwide media Successfully in operation since 2007
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Evolution of volunteer management
Only institutional volunteers are good volunteers! (old-school)
Acknowledge self-organised volunteers, but no individual steering (crowdsourcing)
Crowdtasking & resilient communities
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Crowdtasking @AIT
Crowdtasking = assign specific tasks to selected, local volunteers FP7 Project ENVIROFI (2011): “we can use volunteers more efficiently with crowdtasking!” National project RE-ACTA (ARK, Frequentis & AIT, 2013): “how to apply crowdtasking principle to crisis management?” Part of DRIVER experimentation
(SP3 and SP4): “how can we scale crowdtasking?” “What are the best suited tasks?” “What else is the method good for?”
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IPRED IV experiment at a glance
During the conference Registration (online & offline at MDA
boot) Getting familiar with the app
(volunteers) Getting familiar with backend (MDA -
coordinators)During the final IPRED IV exercise perform some more realistic tasks (e.g.
report the situation, look for victims, inform other citizens, evacuate ...) and report on their experiences with the app.
Goals Examine usability of tools and validity
of crowdtasking concept Evaluation of backend by MDA staff;
mobile app. by volunteers
Participant acting as crowdtasking coordinator during field exercise
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IPRED IV experiment: how to join
This QR code links to: http://crowdtasker.ait.ac.at/por/#/exp/israelAlternatively: https://play.google.com/store/search?q=crowdtasker&c=apps
TODO: Read the explanation Accept conditions to get the
User Registration Code Install the app (android only!) Register (registration code!) Let the app run in the
background
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Crowdtasker App: online registration
“create account” Accept to get the
User Registration Code
Install the app (android only!)
Register Fill in the profile
information
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Crowdtasker App: views & workflow
Several views exist (explore them!)
But: all important messages appear at main (“news”) view when needed.
Note:This App is still experimental. We are interested to know if it works reliably on various devices – especially while running in a background!
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Crowdtasker App: event activation
“event” is used to invite volunteers to participate
Events invitations filter based on volunteers position & skills
We will define several events in Tel Aviv & at final exercise site.
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Crowdtasker App: tasks
“tasks” are used to ask volunteers to perform specific activities
Each task is contained within specific event
We can ask for a specific number of responses (e.g. “3 volunteers”) per task
Volunteer can accept or reject task
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Crowdtasker App: tasks (2)
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Crowdtasker App: notifications
Notifications are triggered upon entering some geo-polygon
Provide information on the area (e.g. “dangerous area, keep out of it”)
No response from volunteers
This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 609043
Driving Innovation in Crisis Management for European Resilience
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