ALOHAALOHA2014 Access Hawaii Committee Report

Russell Castagnaro

General Manager/ President

Deck available at: http://slides.com/russellc/ahc_2014

Congratulations, you are a member of the Access HawaiiCommittee!

INTRODUCTION TO THE PORTALINTRODUCTION TO THE PORTAL

PREQUEL 1997PREQUEL 1997National Survey identifies Hawaii as 49th in nation!

EARLY PROGRESSEARLY PROGRESS

1999:1999:

RFP issuedSelf-funding mechanism for services

RFP ESSENTIALSRFP ESSENTIALS

Fast-track eGovernmentSelf funding/ transactional mechanism for servicesWhole life-cycle servicesLimited capacity for T&MMarketing/ Outreach includedPerpetual for-use-only license

Contract awarded to HIC

20002000

5 Partners8 applications

20032003Hawaii awarded 3rd place in Digital States Survey

BLOCKERSBLOCKERS

20082008New portal RFP awarded to HIC

Includes:

Web development and hosting optionTime and Materials projectsAHC special fundThree year perpetual renewal cycleOne year transition Cancel for convenience

21 Partners

96 Applications

20112011

20132013

20142014

HIC, LLCHIC, LLC

Who are we anyway?

HAWAII INFORMATION CONSORTIUM, LLCHAWAII INFORMATION CONSORTIUM, LLC

32

Est. 1999

HIC CONT.HIC CONT.

Awarded second RFP in 2008Statewide SPO ContractAlso on the Vendor ListPartners jump straight to SOW phaseGoverned by Access Hawaii CommitteeAll government operating in Hawaii canleverage our contract

HIC IS SELF-FUNDEDHIC IS SELF-FUNDEDTypically no charge for developmentSmall transaction fee

Processing (CC / ACH)Portal Fee

Time & materialsHosting

HIC IS AN EXTENSION OF AGENCIESHIC IS AN EXTENSION OF AGENCIES

Press Releases Awards

Mail

Industry meetings / conferences

County

Permitting

Information Access

OutreachCustomer Service

39+ Partners

Division/Branches

Reporting

Application Processing

Back-Office Solutions

Departments

100+ Services

Judiciary

Payment processing

Mobile

State

Federal

Phone

Email Chat

BONUS!BONUS!

Self funding allows us to go above &

beyond, adding on free services:

Public Search

Mobile Apps

SUPPORTING THE ENTIRE LIFECYCLE SUPPORTING THE ENTIRE LIFECYCLE

RequirementsDevelopmentTestingHostingMaintenanceImprovements

HOW DOES IT WORKHOW DOES IT WORK

PARTNERING IN ACTIONPARTNERING IN ACTION

HIC DELIVERSHIC DELIVERS

Innovation & Award Winning Services

Best of the Web 2014Hawaii Compliance ExpressDCCA Mobile Business ExpresseBench Warrants

Improved Efficiency at Low Cost

Tax return processing (eFile & MEF) Electronic Death RegistrationStatewide Camping SystemElectronic Marriage/Civil Union System

PORTAL SITE AWARDSPORTAL SITE AWARDS

TOP 10 APPLICATIONSTOP 10 APPLICATIONS

WHY IT WORKSWHY IT WORKSPartnership with aligned goals

Your mission is our mission

AdoptionEfficiencyJob SatisfactionCustomer ServiceReturn on Investment

SAVINGSSAVINGSSelf funded projects for the state and county resulted

in over 23,000 hours of labor by HIC.

That is about

$3,000,000 $3,000,000 in services that partners received at no cost.

AVOIDED COSTS -- AVOIDED COSTS -- $5 MILLION$5 MILLION

Time saved from data entryPrintingPostage and handlingPaper

AVOIDED COSTSAVOIDED COSTS

HAWAII COULD BE SAVING HAWAII COULD BE SAVING $15 MILLION!$15 MILLION!

($10 Million at DOTAX alone)

AWARD WINNING AWARD WINNING

PUBLIC SERVINGPUBLIC SERVING

COST EFFECTIVECOST EFFECTIVE

APPLICATIONS APPLICATIONS

WHAT WE'RE DOING TODAYWHAT WE'RE DOING TODAY

MY.HAWAII.GOVMY.HAWAII.GOV

11 NEW APPLICATIONS 11 NEW APPLICATIONS 4 ADDITIONAL WEBSITES 4 ADDITIONAL WEBSITES

1 NEW MOBILE APP 1 NEW MOBILE APP 17 MAJOR UPGRADES17 MAJOR UPGRADES

NEW STATE WEBSITE TEMPLATE NEW STATE WEBSITE TEMPLATE

COMING SOONCOMING SOONVital records (DOH) - Delivered 2/2015Notification Center (All) - Delivered 11/2014Medical Marijuana Registry (DOH) - Delivered 1/2015Initial Licensing (DCCA)Solicitor Registrations (AG)Youth Build Site (C&C HNL) - Deployed 1/2015

CUSTOMER SERVICECUSTOMER SERVICEWe handled over 46,000 requests at NO COST to our partners.

TESTIMONIALSTESTIMONIALS

Professional and Vocational Licensing Division

"eHawaii.gov has been responding to hundreds of online chatsregarding inquiries for the PVLD. We appreciate the enthusiasm andselfless support of the eHawaii.gov staff and the Customer Servicedepartment in attempting to field and respond to queries from theconsuming public on behalf of the PVLD. Kudos to eHawaii.gov!!!"

Hawaii Criminal Justice Data Center

"The Hawaii Criminal Justice Data Center has worked with the HawaiiInformation Consortium (HIC) on several projects with varying scopes.HIC has proven to be a competent partner that often brings new andinnovative ideas to the table."

Attorney General's Office

"The Department of Health, Office of Health Status Monitoring’spartnership with the Hawaii Information Consortium (eHawaii.gov)has spanned 10 years. eHawaii.gov has been a great, responsivepartner in the development and implementation of our various onlineservices, the most notable has been the death and marriage/civil unionregistration systems, both of which won national digital awards."

Attorney General's Office

"HIC and their project managers...have helped us achieve our vision ofmaking government data open and accessible to the public."

Business Registration Division, Department of Commerce & Consumer Affairs

"HIC has worked with BREG DCCA for years to help us provide one ofthe most innovative, online State business registries in the country."

Hawaii State Judiciary

"Working with HIC gives credibility to the Judicial PerformanceProgram. The results are undisputed..."

Department of Land & Natural Resources

"HIC helped guide us through a conversion from an antiquated in-house permit system to an on-line web portal that effectively changedthe way we do business."

Hawaii State Judiciary

"The HIC staff assigned to work with us on the eBench Warrant projectwere always helpful, professional and very supportive."

State Procurement Office

"Highly professional and upbeat, HIC clearly takes pride in providingexceptional customer service."

MAHALO!MAHALO!

Hawaii's Internet Portal Provider for the last 15 years