INDIRA SCHOOL OF BUSINESS STUDIES PUNE

M.B.A (BATCH-2014-16)

A Project report

On

“Improving the food quality of Mess”

To The University Of Pune

In the partial fulfillment of

Master of Business Administration

Submitted by Under the guidance of

UDIT BAJAJ Prof: AMOL CHAREGAONKAR

ROLL NO:- D-59

EXECUTIVE SUMMARY

The purpose of this study is to know and understand problem faced by student and

other people who eat in mess. The study has been done in College mess and

outside private mess in Pune. It comprise a sample size of 50. After the data

collection, researcher has identified what are the problems faced by college student

regarding mess and related facilities and also identified satisfaction level of

students regarding quality, quantity and service provided by mess .Along with this

researchers discover the students and employees behavior towards mess if some

good improvement made. The result of this analysis is showed that the students

are mostly dissatisfied with the quantity and services, but they respond favorably

towards the mess if quality get improved . The data analysis shows that quantity,

quality, services, hygiene environment and cost are significant factor that decide

students selection and satisfaction.

INTRODUCTION

INTRODUCTION

Overview

Most of the student and employees are from outside pune away from their

hometown. Usually they have their meals in college mess/private mess. In

continuous basis is seems that the health and hygiene of the student get affected in

due course of their daily diet and this their academic and presence in college get

worst day by day .Most of the people in mess preferred the food which has good

test and large quantity.

This survey comprises sample size of 50 people and their reviews about mess. So

this survey is analyzed the problem related mess like quality, quantity , services

other facilities provided by mess . It also can be stated that a significant group of

people are not interested to have their meals in mess because of high cost and low

quality. It also understand that if quality and services of mess improve then only

people will prefer to eat mess.

LITERATURE

REVIEW

REVIEW OF LITERATURE

The study sought to assess about the college and private mess. Specifically, the

study attempted to answer the following questions.

What is the status of the college and private mess as perceived by the student respondents, the faculty, and the non-teaching personnel in terms of

1.Quality and quantity of food served 2.Kinds of services rendered to customers

3. Price of the commodities

How do the student; teacher; non-teaching personnel

respondents assess the school canteen in terms of:

1.Management of Canteen activities 2.Utilization of Facilities

The kind and amount of food eaten by a person have an influence on his well-

being. Studies have been carried out to analyze the inadequacy of students to consume their normal daily recommended dietary allowance on each food (Edward

c. et al) Research has show that deficiency of calories is much more important in students who reside in hostel than that of protein Is there a significant difference in the assessment of the three groups of respondents in terms of the following:

1 Management of canteen activities. 2 Utilization of Canteen Facilities 3 Quality of food offered 4 Kinds of services rendered to the customers 5 Prices of commodities and the prices of commodity as sold at the canteen

RESEARCH

METHODOLOGY

Research methodology

A process of enquiry and investigation; it is systematic, methodical and ethical;

research can help solve practical problems and increase knowledge.

The term ‘research’ pertains to a ‘search for facts’. Research is a careful

investigation or inquiry, especially through search for new facts in any branch of

knowledge. It refers to a careful and exhaustive investigation of a given

phenomenon, with a definite objective of attaining or enhancing one’s knowledge

level.

i. Method of Research

ii. Sampling: Simple random sampling has been effective for this study

purpose.

iii. Data Collection: Data will be collected from primary sources of

information.

Primary Source:

All necessary information about the study has been collected from Students of

colleges and private mess and discussion by using of Questionnaire method.

Type of data : Primary

Data collection method : Questionnaire

SAMPLING

Sampling Design

The target population for our research was defined as the students and

employees who eat daily in mess. Even the understanding of the

questionnaire was easy to them as they were quite clear about the reasons

they use it for and the various problems that they face.The extent of the

survey was limited to the area of pune.

Sampling frame

Once the sampling frame was decided, simple random sampling method

was used to select the respondents. In the person assisted survey, almost

everyone in the sampling frame had an equal chance of being selected and

we got the responses filled through those people who were readily and

willingly accepting to fill it.

Sampling unit

A sampling unit is one of the units into which an aggregate is divided for the

purpose of sampling, each unit being regarded as individual and indivisible

when the selection is made during my research. I had taken individual

respondents as a sample unit

Sampling size

The sampling size is an important feature of any empirical study in which

the goal is to make inferences about a population from a sample during my

research I had taken 50 respondents within the pune as my sample size.

Data Analysis and

Interpretation

Mess eating Response s Percentage

Yes 43 80% No 7 20%

In this chart the responses of people out of 50 are 43 people said YES

and 7 people said NO

86%

14%

Q1. Do you eat in mess?

YES

NO

Meal preffered Responses Percentage

Breakfast 3 6% Lunch 6 12% Dinner 13 26% All of these 21 56%

In this chart out of 50 people 3 people prefer Breakfast, 6 prefer Lunch , 13

prefer Dinner and 21 prefer all of these.

6%

12%

26%56%

Q2. Which meal do you prefer to eat in mess?

Breakfast

Lunch

Dinner

All of these

Taste Response Percentage Vegetarian 30 60% Non-vegetarian 5 10% Both 15 15%

In this chart out of 50 people30 people prefer to eat vegetarian food 5

prefer to eat Non- vegetarian food and 15 prefer to eat both .

60%

10%

30%

Q3. What do you prefer to eat?

Vegetarian

Non-vegetarion

Both

Non-Veg served Response Percentage Yes 30 60% No 20 40%

In this chart out of 50 people 30 people said non-veg should be served in

mess and 20 people said non-vegetarian should not be served in mess.

60%

40%

Q4. Should non-vegetarian be served in mess?

Yes

No

Mess eating Response Percentage More than 15 times a week

31 64%

Upto 15 times a week 7 14%

Less than 10 times a week

12 22%

In this graph out of 50 people 31 people prefer to eat more then 15 times a

week 7 people prefer to eat upto 15 times a week and 12 people prefer to

eat less then 10 times a week

64%

14%

22%

Q5. How many times usually you eat in mess?

More then 15 times a week

Upto 15 times a week

Less then 10 times a week

Q6. Rating of Mess

Very

satisfied Satisfied Dissatisfied Very

dissatisfied QUALITY 8 10 10 22

VALUE FOR MONEY 24 6 10 10 CLEANESS/HYGEINE 16 9 7 11 MENU VARIETY 5 11 8 19 SERVICE 13 12 11 14

18%

19%

19%

44%

QUALITY

Very satisfied

Satisfied

Dissatisfied

Very

dissatisfied

49%

18%4%

29%

VALUE OF MONEY

Very satisfied

Satisfied

Dissatisfied

Very

dissatisfied

CLEANESS/HYGEINE

Very satisfied

Satisfied

Dissatisfied

Very

dissatisfied

MENU VARIETY

Very satisfied

Satisfied

Dissatisfied

Very

dissatisfied

SERVICE

Very satisfied

Satisfied

Dissatisfied

Very

dissatisfied

Suggestion Response Percentage Quality of food 10 21% Menu variety 25 41% Service 7 20% Other 8 18%

In this chart people suggestion about improvement out of 50 people are

10 people said Quality of food should be improved, 25 people said Menu

variety should be improved, 7 people said Service should be improved and

8 people said some other reasons for improvement.

21%

41%

20%

18%

Q7.What improvement should be done in mess food?

Quality of food

Menu variety

Service

Other

Suggestions &

Recommendations

RECOMMENDATION

The basic objective of my research was to analyse people point of view

towards college and private mess whether they satisfied with food quality ,

quantity, value for the money, service and cleanliness along with hygiene

practices. Secondary objective of my research was to create awareness for mess

owner about mess food and its quality perception in the people mind. It gives

direction to research tools, research types and techniques. Although the findings

reveal that people know about the services offered by mess but they are not very

satisfied with quantity, quality, value for money factors regarding mess.

So the mess owner should try to retain the customers by providing them better

quality food in sufficient quantity. Mess owner should try menu variety with

mixture of south Indian and north Indian food. Mess utensils should be cleaned

properly and neatly. Mess owner should avoid providing state food and vegetables

to student. Good sanitation and Hygiene practice must be practiced .Service can be

improved by increasing number of trained working staff

Bibliography

REFERENCES

1. The practice of research by Earl R. Babbie, Wadsworth, 13 edition

“Business Research methods ” by william G. Zikmund , Barry J. Babin

2. Approach to social Research by Royce Singlton,Bruce C. Straits,Margaret

Miller Straits,

Handbook of research design and social measurement by Delbert Charles Miller,

Sag publication 6 Edition

3.Reasearch Methods “The basics by Nicholas S. R Walliman 1 Edition

Websites

QUESTIONAIRE This is only for the purpose of academics

I UDIT BAJAJ of Indira school of business studies (ISBS) carrying out this survey only

from the point of view of academic purpose

TITLE- IMPROVING FOOD QUALITY OF MESS Part A-

1. NAME-

2. AGE- (11-20) (21-30) (31-40) (41-50)

3. GENDER- male female

4. PROFESSION- Student Government Job Private Job Self Employed

5. INCOME- 1000-10000 10001-20000 Above20000

Questionnaire Q1. Do you eat in mess?

A. Yes b. No

Q2. Which meal do you prefer to eat in mess?

A. Breakfast b. Lunch c. Dinner d. All of these

Q3. What do you prefer to eat?

A. Vegetarian b. Non- vegetarian c. Both

Q4.Should non-vegetarian be served in mess?

A. Yes b. No

Q5. How many times usually you eat in mess in the hostel?

A. More than 15 time a week b. Up to 15 times a week c. less than 10 times a week

Q6. Rating of Mess

Q7.What improvement should be done in mess food? a. Quality of food b. Menu Variety c. Service d. None Q8. If none then what improvement should be done in mess food?

Very Satisfied

Satisfied Dissatisfied Very Dissatisfied

QUALITY VALUE OF MONEY

CLEANESS/HYGEINE MENU VARIETY

SERVICE