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FOOD EXCELLENCE, SIMPLY DELIVERED
A TRULY EXCITING FOODSERVICE PROPOSITION THAT WILL DELIGHT YOUR CUSTOMERS
Whether a passenger is on a short or long flight, or
taking the train, the quality of the food they experience
has a big influence on their satisfaction and positive
memory of their journey. So when we get it right, the
benefits go far beyond a single meal, helping to drive
loyalty and brand promotion.
The DHL and Compass Group strategic partnership will
provide an unrivalled foodservice offer in the airline and
rail industry, challenging and disrupting the market place
as it stands today.
The partnership combines DHL’s logistics expertise,
service capability and scale with Compass Group’s
strength in food sourcing, chef-led menu development,
and high volume food provision at all levels. The
partnership will create a truly exciting food proposition
for the airline and rail industries, delivering greater
choice, cost transparency and consistent quality –
changes the industry has been seeking for years.
F O O D E X C E L L E N C E • S I M P LY D E L I V E R E D
We source the best ingredients responsibly and make health and
safety a way of life, giving customers and passengers confidence in the
hygiene and provenance of their food.
We only partner with suppliers who are experts within the airline and rail industries. They use best in class ingredients, agreed specifications and approved recipes, nothing else.
Specific to customer insight, current trends and eating habits, our award winning chefs create menus from the highest quality ingredients, building
exact specifications and recipes that are replicable on-board.
SOURCING FOOD PARTNERS
PRODUCT & MENU DEVELOPMENT
ASSEMBLY
THROUGHOUT THE ENTIRE PROCESS WE MAKE SURE THAT YOUR NEEDS ARE MET, ACT AS AN EXTENSION TO YOUR ORGANISATION AND DELIVER SIGNIFICANT VALUE IN PERFORMANCE, VISIBILITY AND FINANCIAL MANAGEMENT.
PROVIDING GREAT FOOD AND SUPPORT SERVICES TO
MILLIONS OF PEOPLE AROUND THE WORLD EVERY DAY
WORLD’S LARGEST LOGISTICS SPECIALIST, USING LOCAL
INSIGHT TO DELIVER VALUE ACROSS THE SUPPLY CHAIN
Timely delivery is paramount, so we optimise our
vehicle capacity and track our fleet.
Our operational centres primary focus is on the
efficient management of the assembly and wash
line activities in a safe and hygienic environment.
Our ultimate objective is simple
– providing an efficient and
consistent service to maintain
quality and deliver on time.
FOOD PARTNERS
DE
LIVERY – FINAL MILE
ASSEMBLY CUSTOMERCUSTOMER
THROUGHOUT THE ENTIRE PROCESS WE MAKE SURE THAT YOUR NEEDS ARE MET, ACT AS AN EXTENSION TO YOUR ORGANISATION AND DELIVER SIGNIFICANT VALUE IN PERFORMANCE, VISIBILITY AND FINANCIAL MANAGEMENT.
AN END-TO-END PROCESS, FROM SOURCING TO ON-BOARDING, PROVIDING GREATER CHOICE AND CUSTOMER SATISFACTION
A SAFE AND RESPONSIBLE SUPPLY CHAIN; DELIVERING GREAT PRODUCTS AND MEETING THE NEEDS OF CUSTOMERS, DAY IN, DAY OUT
COMMITTED TO EXCELLENCE IN SOURCING
We are committed to the provision of a safe and
responsible supply chain. Our customers demand it, and
it drives behaviour in every part of our service solutions.
This behaviour has enabled us to build the confidence
of our clients and consumers, reducing potential risks
and developing sustainable relationships with growers,
producers and suppliers. Our procurement activity
makes a positive difference to the communities and
environments in which we operate, sourcing products
responsibly and enabling the most competitive prices.
Our category development teams and best chefs align to
define the business need, using insight from consumers
together with global eating trends. The sourcing teams
then find the product and determine the most efficient
route to market and the best price. Our best chefs then
sign off the products, ensuring the specification is fully
met and the product is of the very best quality. From
liaising with fishermen at sea, to farmers preparing to
harvest; our supply chain specialists are committed to
delivering great products and meeting the needs of our
customers, day in, day out.
MICHEL ROUX JR.
TOM AIKENS
JASON ATHERTON
FABIO VIVIANI
JEFF MAURO
JET TILA
BAL ARNESON
JOSE SANTAELLA
MAXIMUM REACH, LOCAL FLAVOUR
Providing great food to millions of people around
the world every day gives us maximum reach with
local flavour. Food trends don’t emerge one day
and disappear the next; they continue to evolve and
change. We respond as a global company with local
creativity and flair, developing concepts that will
increase consumer participation and satisfaction.
PASSIONATE ABOUT FOOD
Consumer insight is critical, be it in a cabin, lounge or
carriage. Consumer habits are affected on a journey;
flavours are impacted at altitude and preferences
change at different times of the day. Our menus are led
by our chefs, influenced by our celebrity chef partners,
and underpinned by vital nutritional and allergen
information. Within ingredient optimisation, we provide
fully itemised product costings for all menus, full cost
transparency for all products and dishes, and will
meet agreed specifications on every occasion. We are
passionate about food at every level, knowing that
whatever the service – a coffee, glass of champagne
or fillet of beef – your customer will remember you for
it, every time.
GLOBAL SOLUTIONS THAT ARE DESIGNED BY CHEFS AND INFLUENCED BY YOUR PASSENGERS
BEST IN CLASS PROCUREMENT GLOBAL REACH, LOCAL FLAVOUR CHEF LED SOLUTIONS CUSTOMER-CENTRIC BEHAVIOUR
FOOD EXCELLENCE
FOCUSING ON HEALTH AND WELLBEING
SERVING 5 BILLION+ MEALS EVERY YEAR
MICHELIN STAR RESTAURANTS
COMMITTED TO FAIRTRADE AND
ANIMAL WELFARE
SME SUPPORTED
AGENDA
SOURCING RESPONSIBLY AND
SUSTAINABLY
GLOBAL LEADER IN LOGISTICS CUSTOMER-CENTRIC SOLUTIONS
OPERATIONS EXCELLENCE INNOVATIVE TECHNOLOGY
DOUBLE DECK HIGH-LOADER
70% MORE CAPACITY
12 MILLION+ SANDWICHES
PROCURED
ASC TOOL 30% REDUCTION IN
BEVERAGE LOADING
CHILL BOX INNOVATION UP TO 24 HOURS STORAGE
100,000+ FLIGHTS CATERED
EVERY YEAR
140,000+ TRAY SET-UPS EVERY YEAR
SIMPLY DELIVERED
WE BRING AN IMPORTANT DYNAMIC TO END-TO-END FOODSERVICE SOLUTIONS
LOGISTICS EXPERTISE
As the number one global contract logistics provider,
we offer a comprehensive portfolio of logistics services.
Within rail and airline networks we facilitate bespoke
solutions for assembly centres, bringing an important
dynamic to end-to-end foodservice solutions.
Optimising efficiency within multiple disciplines, we can
enable safe, secure environments for your equipment,
stock and merchandise, together with resources for tray
setting, trolley and bar assembly, wash line services plus
full inventory management.
Within bar and equipment replenishment our
asset tagging process facilitates efficient inventory
management, through which we can measure
consumption and improve upon pick accuracy and
operational flexibility, allowing for customisation by
route or destination.
As we track all equipment within the process, it enables
us to respond to real-time changes in our customers’
operations. And when the product moves to its final
destination, we employ vehicle location tracking within
our fleet management, ensuring maximum efficiency
and time critical delivery.
INTRODUCING THE NEW DOUBLE DECK HIGH LOADER – TWICE THE CAPACITY, HALF THE EMISSIONS
DOUBLE DECK HIGH-LOADER
To support long haul catering services, we set about
optimising efficiency throughout the supply chain. The
objective has been to increase the capacity of the High-
Loader while complying with global operating standards
which set restrictions on height, length and width.
Working with High-Loader specialist Mallaghan
Engineering, we devised a new design which meets all
current length, height and width restrictions in transit,
and rises during loading and unloading to provide
operators with a safe working height of 1.8m. The new
Double Deck High-Loader will revolutionise airline
catering deliveries through increasing load capacities
by 70% and reducing operating costs by up to 20%. The
additional capacity will help reduce costs within the
final mile as well as reduce carbon emission.
COMMITTED TO DELIVERING SIGNIFICANT ENVIRONMENTAL IMPROVEMENTS
AUTOMATED STOCK CONSUMPTION (ASC)
We’ve created a consumption tool that can give
your networks a view of products purchased on
each journey. This optimises the selling opportunity
whilst making significant savings to fuel costs by
literally lightening the load. A lean mode of inventory
management, allowing for maximum time and money
to be focused on your customers.
WASTE TO ENERGY
Our waste to energy system takes food waste and
creates a valuable resource – biomass fuel. Dried food
fuels the boiler which generates heat and hot water.
This is connected to one or more of your heat or hot
water demands reducing the demand on depleting
fossil fuels. So far, frequency of waste collections has
reduced by 80%, lowering traffic and third party CO2
emissions. We are committed to delivering significant
environmental improvements for our customers and
will continue to innovate in dealing with challenges
within the supply chain, reducing landfill and
supporting airlines’ climate change goals.
COMPASS GROUP, BRINGING:
• Best in class procurement
• Global reach, local flavour
• Chef led solutions
• Customer-centric behaviour
DHL, BRINGING:
• Global leader in logistics
• Customer-centric solutions
• Operations excellence
• Innovative technology
F O O D E X C E L L E N C E • S I M P LY D E L I V E R E D
A TRUSTED PARTNER
Real value is gained from engaging with you at every
possible level. We recognise that the relationship is
important and that’s why we make it our business
to listen and understand your business needs, key
objectives, your customers and the challenges you
face. We will develop innovative solutions that will be
valuable and will focus on continually satisfying your
passengers and customers, at every level.
We understand eating habits and trends, and the
challenges faced by you in delivering a competitive
service that will grow your business, open up new
opportunities and continually drive customer
satisfaction scores. Our range of solutions span across
sourcing, menu and product development, assembly,
security, analysis, data reporting and delivery.
Together our companies are unbeatable, and we’re
ready to engage with your business in the provision of
food excellence, simply delivered.
GREATER STRENGTH, INCREASED ABILITY, MAXIMUM EFFICIENCY AND RELIABILITY. PROVIDING FOOD EXCELLENCE, SIMPLY DELIVERED
PHILIP ADLAM
Business Development Director
+44 (0)7887 801 429
ANDREW MORRIS
Development Director - Global Aviation
+44 (0)7584 525 434
RICHARD CAWTHRA
VP Global Development,
Passenger Gateway
+44 (0)7880 896 320
CHRIS JACKSON
VP, Passenger Gateway
+44 (0)7979 245 709
