David Bartlett on digital disruption and environment

nousgroup.com.au @Bartlett _DJ 1

ENVIRONMENT, DATA, ENGAGEMENT: DIGITAL DISRUPTION DRIVING ACTION -

(or what the public sector can learnfrom the pizza delivery business…)

Public Sector Week - Melbourne, June 2015

David J. Bartlett




We exist to achieve positive influence.We work with clients to improve our society’s well-being, delivering outstanding results on projects that maximise their performance. We have 150 people across offices in Melbourne, Sydney, Canberra, Perth, Brisbane and London.

We bring a unique, cross-disciplinary approach to clients' challenges, ensuring the right balance of expertise and real world experience across:

Nous Group is a leading Australian owned management consulting and leadership development firm.

Organisational capability

Design organisational architecture and culture to maximise competitive advantage

Executive & talent development

Develop people to turn strategic intent into great organisational outcomes

Digital strategy & capability

Enable strategy through digital initiatives

Public policy

Confront the tough societal challenges to provide workable public policy

Business strategy

Set business direction to build effective, strong organisations

Nous’ health and ageing sector team brings a combination of consulting expertise and management experience across federal, state and local government, private and non-profit organisations.. We work with policy-makers, service deliverers, management boards, regulators and insurers.

Were recognised by clients as ‘Best management consulting firm, Australia’ in the 2015 Australian Financial Review Client Choice Awards.





Only when technology gets really boring does it get really, really interesting…


Gradually then…. Suddenly.



Extraordinary new ways of creating value…



Collaborative production…











Friend Surance Graphic




Product

CustomerInnovate


The key is to change the way we think:

• Products become services.

• Services become marketplaces.

• Marketplaces build your products.

Product

ServiceMarket Place


Dominos Pizza


Disruptive new ways of having a conversation with our stakeholders/customers…


Because sometimes things happen to people and

they're not equipped to deal with them

“

”





Unexpected new ways of solving old public policy problems…


The greatest disruption to come (the internet of things)… people enabled with mobile devices + sensors, actively and passively creating, sharing, and connecting troves of findable and shareable data…









What have we learned today?


We used to think outsource….

We need to think….

• Up-source…. to the community of people and things.

• Down-source to shared infrastructure.


Bill Gates got it half right…Community (managed public open space) is king. …


Every business (government service and regulatory regime) is now a software business.


The crowd is becoming more powerful than companies and government.


Regulators

Incumbents Innovators

WorkersConsumers


Regulators

Incumbents Innovators

Workers

Consumers + Workers=Armed with Mobile Devices+

Social Media(+Ratings/Feedback)

Helping Drive Innovation

Consumers



Governments and instrumentalities can no longer act like Moses handing down tablets of stone – they must become policy co-construction platform/marketplace providers and participants.


David Bartlett, Senior [email protected](03) 8602 6200

linkedin.com/company/nousgroup

@NousGroup @Bartlett_DJ facebook.com/NousGroupAU

nousgroup.com.audecodethefuture.com.au

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David Bartlett on digital disruption and environment