Upload
nerd-nite-siem-reap
View
332
Download
0
Tags:
Embed Size (px)
Citation preview
Matthew ThomasCelebrity Apologies
“Wardrobe Malfunction”
"I am sorry if anyone was offended by the wardrobe malfunction during the halftime performance at the Super Bowl. It was not intentional and is regrettable."
“I’m sorry if anyonewas offended . . .”
"I am sorry if anyone was offended by the wardrobe malfunction during the halftime performance at the Super Bowl. It was not intentional and is regrettable."
"I am sorry if anyone was offended by the wardrobe malfunction during the halftime performance at the Super Bowl. It was not intentional and is regrettable."
saving face ≠ sincerity
Good News for the Rest of Us
6 Components of a Sincere Apology
Own Responsibility
Name the Mistake
Why is it a Problem
Specific Measures to Change
Ask For Forgiveness
Make Amends
Own it:
“I’m sorry I . . . “
Name it:
“I’m sorry I fell asleep and didn’t hear you calling from outside the gate
to let you inside.”
Specific Measures to Change:
“I’ll turn up the ringer on my phone when I know you’ll be calling – especially when I come home first with the only set of keys to our house on rainy evenings.”
Ask For Forgiveness:
“Will you forgive me?”
Footnote:
Make Amends:
“How about I make us some pancakes for dinner tonight?”
Matthew Thomas
Thank You!