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Heather Westhaver from Burlington Public Library presented on how Burlington Public Library is loaning iPads to their patrons. Presented at Keeping Up With Library Technology (KULT) November 1, 2013 at Hamilton Public Library.
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LENDING IPADS @ BPL
Heather Westhaver
Team Leader, Central Branch
Burlington Public Library
Burlington, Ontario, Canada
www.bpl.on.ca
WHY IPADS?
Most popular
Price point
Ease or comprehension
LENDING
Express and Regular circulation
Check-Out
Turn on, show it works. Go through everything in package.
Perform Checkout.
Check-In
Turn on, show it works. Check for major damage. Ensure
everything is in package. Check-in to repair status. Take to
workroom and charge.
Later, perform refresh via iCloud backup.
WHAT’S IN THE PACKAGE?
Included
16 GB iPad Mini
Charger
Start-up and introduction sheets
Fine information
Carrying case
50 apps
30 ebooks
Not Included
Apple ID information
Accounts for Apps
Extended training
FINES AND FEES
Late Fees- $5.00/ Day
Lost or Damaged
iPad- $400.00 replacement value
Charger- $6.00
Carrying case- $38.00
Smart cover- $39.00
STAFF TRAINING
Available for staff borrowing
Training documents and activities
Integrated at customer service points
THE NUMBERS
Lending for 9 Months
Had 195 Holds before they even arrived in circulation
Express have circulated 554 times
Regular have circulated 122 times
Still have 240 Holds
1 has had damage
2 have been replaced
WHAT HAVE WE LEARNED
Give Staff more time for learning
Communicate Circulation Policies Very Clearly to Staff
Find more apps that don’t require accounts/ internet
Customers like to try to remove screen Shields
Some Customers will still drop them in the book drop
Regular customers will become repeat users of the collection
People Love This!!!!!!
QUESTIONS???
Heather Westhaver
Team Leader, Central Branch
Burlington Public Library
Burlington, Ontario, Canada
www.bpl.on.ca
