To be presented at the Annual AICLA Diary Presentation

10 December 2015

Crown Palladium

This award recognises a Loss Adjuster who has demonstrated outstanding customer service, professionalism

and excellence.

The candidate must have worked in the loss adjusting industry in excess of 2 years and is a current member of

AICLA.

A profile of no more than 1500 words should be submitted addressing the following criteria:

Examples of claims where they have shown outstanding customer service, professionalism and excellence

which goes beyond the responsibilities of their day to day job - 25%

• Commitment to the highest standards of service and expertise. Please provide examples - 15%

• Examples of industry leadership, such as involvement in industry representative bodies and industry

professional development - 15%

• Commitment to ongoing personal learning and professional development - 15%

• Emphasis on the highest professional standards, as demonstrated through their own practices and the

encouragement of professionalism among their team and peers - 20%

• Testimonials from two Insurance leaders - 10%

If you are unsure about eligibility please contact Narelle Handley at AICLA on 0437 173 310 or by

email: vicdiv@aicla.org

Submissions must be received no later than close of business on

Monday 31 August 2015 –LATE ENTRIES SHALL NOT BE CONSIDERED

This award recognises a TRAINEE loss adjuster who has demonstrated outstanding customer service,

professionalism and excellence.

The candidate must be employed in the field of loss adjusting and have no more than 2 years of experience in

loss adjusting.

A profile of no more than 1500 words* should be submitted addressing the following criteria:

• Examples of claims where they have shown outstanding customer service, professionalism and excellence

which goes beyond the responsibilities of their day to day job - 25%

• Commitment to excellence and innovation within their business and/or role. Please provide examples - 20%

• Commitment to the highest standards of service and expertise. Please provide examples - 15%

• Examples of industry leadership, such as involvement in industry representative bodies and industry

professional development - 15%

• Commitment to ongoing personal learning and professional development - 15%

• Testimonials from two Insurance leaders - 10%

If you are unsure about eligibility please contact Narelle Handley at AICLA on 0437 173 310 or by

email: vicdiv@aicla.org

Submissions must be received no later than close of business on

Monday 31 August 2015 –LATE ENTRIES SHALL NOT BE CONSIDERED

This award recognises a Claims Support Person who has demonstrated outstanding customer service,

professionalism and excellence in their role. The candidate must have worked in the Insurance industry in

excess of 2 years and is a currently employed in a back office claims environment.

A profile of no more than 1500 words should be submitted addressing the following criteria:

• Examples of claims where they have shown outstanding customer service, professionalism and excellence

which goes beyond the responsibilities of their day to day job - 25%

• Commitment to the highest standards of service and expertise. Please provide examples - 15%

• Examples of behaviour and practices by the Claims Support Person which exemplifies excellence in your

business - 15%

• Commitment to ongoing personal learning and professional development - 15%

• Emphasis on the highest professional standards, as demonstrated through their own practices and the

encouragement of professionalism among their team and peers - 20%

• Testimonials from two Insurance leaders - 10%

If you are unsure about eligibility please contact Narelle Handley at AICLA on 0437 173 310 or by

email: vicdiv@aicla.org

Submissions must be received no later than close of business on

Monday 31 August 2015 –LATE ENTRIES SHALL NOT BE CONSIDERED

This award recognises an Insurance Builder whom has demonstrated outstanding customer service,

professionalism and excellence in their field.

The builder must provide services to the Insurance industry and be on at least one Insurer / Loss Adjusting

panel.

Submissions should address the following criteria in relation to Australian operations-

The submission should be 1500 words or less:

• How the business is set up and structured including an overview of the services offered to add value to

Insurance clients - 15%

• Innovation and responsiveness to client needs, describing the benefits and including evidence of client

satisfaction - 25%

• Case Study showing innovation and responsiveness as outlined above - 25%

• Testimonials from two senior Insurance leaders whom had direct dealings with case study - 10%

• Commitment to the Australian Insurance industry. Please provide examples - 10%

• What makes your business exceptional - 15%

If you are unsure about eligibility please contact Narelle Handley at AICLA on 0437 173 310 or by

email: vicdiv@aicla.org

Submissions must be received no later than close of business on

Monday 31 August 2015 –LATE ENTRIES SHALL NOT BE CONSIDERED

This award recognises an Insurance Service Provider whom has demonstrated outstanding customer service,

professionalism and excellence in their field.

The service provider must provide services to the Insurance industry and be on at least one Insurer / Loss

Adjusting panel.

Submissions should address the following criteria in relation to Australian operations

-The submission should be 1500 words or less:

• How the business is set up and structured including an overview of the services offered to add value to

Insurance clients - 15%

• Innovation and responsiveness to client needs, describing the benefits and including evidence of client

satisfaction - 25%

• Case Study showing innovation and responsiveness as outlined above - 25%

• Testimonials from two senior Insurance leaders whom had direct dealings with case study - 10%

• Commitment to the Australian Insurance industry. Please provide examples - 10%

• What makes your business exceptional - 15%

If you are unsure about eligibility please contact Narelle Handley at AICLA on 0437 173 310 or by

email: vicdiv@aicla.org

Submissions must be received no later than close of business on

Monday 31 August 2015 –LATE ENTRIES SHALL NOT BE CONSIDERED