A Thesis on Total Quality Management under the

guidance of Dr. A.K. Gupta

Presented By: Vikas

13001504032M.Tech(Mechanical)

ContentsIntroductionWhat is Quality?HistoryMeaning of TQMGuru’s of TQMPrinciples of TQMElements of TQMBuilding Block of TQMObjectivesAdvantages and Disadvantages of TQMObstacles

IntroductionTotal – everything and anything that we do.

Quality – Degree of Excellence a product or service provides to the customers in present and the future.

Management – Act, art or manner of handling, controlling, directing etc.

Thus TQM is the act of managing the whole to achieve Excellence.

QualityQuality is a complex notion and means different things to different people.Quality is meeting customer expectations.Quality is fitness for use.Quality is the extent to which the customers

or users believe the product or service surpasses their needs and expectations.

According to ASQ, It is the totality of features and characteristics of a product or service that bears on its ability to satisfy customer needs.

Why Quality??CompetitionChanging CustomerChanging Product MixProduct ComplexityHigher Level of Customer satisfaction

History of TQMBefore Industrial Revolution, Quality means

Inspection, Reactive in natureAfter World War II, Deming and Juran

introduced quality theory to Japan.Next 20 years, USA Managers focused on

Marketing, production quality and financial performance.

In 1980’s, Quality began to have strategic meaning – Proactive in nature.

In 1990’s, Quality management principles started their way in Service industry.

Meaning of TQM

TQM Mean

s

System

Method

Purpose

All personsOf all divisionsAt every level

Management methodAnalytical method

1. Quality2. Cost3. Environment4. Delivery5. Safety

Guru’s of TQMKaizenAtarimae HinshitsuKanseiMiryokuteki Hinshitsu

Principles of TQM1) Quality can and must be managed. 2) Everyone has a customer to delight. 3) Processes, not the people, are the problem. 4) Every employee is responsible for quality. 5) Problems must be prevented, not just fixed. 6) Quality must be measured so it can be controlled. 7) Quality improvements must be continuous. 8) Quality goals must be based on customer requirements.

Structure of TQM

Continual improvement

Integration of-1. Staff2. Customers3. suppliers

Quality of-1. Work2. Process3. Enterprise

results

Quality of leadershipLearnabilityShow consistency

Elements of TQM

1.Trust 2.Integrity3.Training 4.Teamwork 5.Leadership 6.Recognition 7.Communication

Implement TQM

Building Block of TQM

MaterialsProcedureMethod ProductsInformation ServicesPeople InformationSkill PaperworkKnowledgeTrainingPlant & Equipment

Process

INPUTS

Suppliers Customers

OUTPUTS

PDSA

Continuous improveme

nt

Plan

Do

Study

Act

TQM Model

Objectives:To reduce CostTo reduce WastageTeam WorkEffect on Production after implementing TQM

Advantages Of TQM* Improves the quality * Major decrease in wasted resources. * Leap in productivity as staff use time more effectively. * Products and services are improved.* Workforce becomes more motivated, as employees realize their full potential. * Internal & External Customer Satisfaction

Disadvantages of TQM*extremely demanding of management and staff time. * It can become overly bureaucratic and mechanical, and lead to an emphasis on consistency of procedures, rather than a focus on improvement, or the means rather than the end. * only help if the organization is heading in the right direction .* It is not a quick fix. TQM takes years to implement .* It can lead to too much attention .

Obstacles• Top management commitment

• Changing Organization Culture

• Improper planning

• Continuous Training & Education

Thank You