RMD Australia

Support services

Site support services

• Equipment training

• Sales support

• Engineering support

• Maintenance and handling

• Logistics

RMD Australia's personnel are well trained and have considerable expertise in providing all aspects of your project requirements; this ensures seamless support at each step of your construction project.

Sales support

• The main people you will meet from RMD Australia are our dedicated Sales Team.

• They will support you through most aspects of your project, they have the knowledge to advise you on a recommended solution based on RMD's safe and highly productive products with the view to reducing project labour and thereby your construction costs.

The RMD Australia sales team

• Informative support material • Full assessment of your project needs • A demonstration of how the equipment works • A proposal highlighting RMD Australia's solution • Equipment Guidance Notes if required • Technical Data Sheets • Ongoing sales support throughout the project

What can you expect from your sales representative ?

Sales support items

Sales support items include:

• The Site Handbook

• Product Catalogue

• Product brochures

• RMD Australia Information CD

• Wallcharts

• Posters

Engineered design solution

• Experienced and qualified Design Engineers.

• Provide full technical assessment of project needs.

• On-going consultation during the design.

• Engineered erection drawings.

• All recommendations meet Australian Standards.

A comprehensive engineered drawing

Technical Data Sheets

• Fully comprehensive technical data.

• Shows individual components.

• Design data.

• Follows design regulations.

• Some contain load graphs.

Equipment Guidance Notes

• Best practice erection and dismantling guidance.

• Up to the minute method and risk information.

Design Brief

• Professional enquiry taking.

• Quality design brief.

• Salesman’s aid / tool.

Risk assessments

• Structured procedures.

• Minimises potential risks.

• Responsibility, direction and action.

Handling inspection maintenance

• Assess product quality.

• Pallet loading and quantities.

• Maintenance identification.

• Coding.

Support Services