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Done By Mawia Abderahman Senior Projects Engineer Water Projects Departments Projects Division AADC In Projects Construction

Guarantee mechanism for material supplied with guarantee certificates

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Page 1: Guarantee mechanism for material supplied with guarantee certificates

Done By

Mawia Abderahman

Senior Projects Engineer

Water Projects Departments

Projects Division AADC

In Projects Construction

Page 2: Guarantee mechanism for material supplied with guarantee certificates

GUARANTEE & WARRANTEE :

Guarantee is always given by manufacturer while warranty is

given by retail seller or distributors.

Guarantee is always free while warrantee attract charges as

insurance policy.

A guarantee is a commitment to replace the whole product

or defected part of the product in a fixed period, while

warranty look for repairing of item within a validity period.

Page 3: Guarantee mechanism for material supplied with guarantee certificates

GUARANTEE MECHANISM APPLICATION &

PARTNERS:

*Guarantee Mechanism Applied for all material that

having a guarantee of more than one years.

*Guarantee Mechanism Partners are the

manufacturers, suppliers & Client end user.

Guarantee period shall be counted from PAC date,

this should be stated clearly in the certificate.

*Guarantee Mechanism Should be agreed &endorsed

by the concerned Department for all types of valves,

since Project liability is valid only for one year

maintenance period after PAC issuance.

Page 4: Guarantee mechanism for material supplied with guarantee certificates

GUARANTEE MECHANISM & SERVICE MANUAL

*Service manual (O&M manuals) should be part of the

material submittal at the start of the contract which

lead to save the time consuming by the contractors

after the completion of work, service manuals should

be linked with the guarantee mechanism and shall

adhere and explain clearly the followings:

Page 5: Guarantee mechanism for material supplied with guarantee certificates

1. CORRECTIVE ACTION:

Manufacturer should assure that the material under

guarantee which was installed and commissioned

satisfactory by the contractor,

shall bring the expected future performance during

operation period in line with the quality plan approved.

(Common faults to be provided in details).

Page 6: Guarantee mechanism for material supplied with guarantee certificates

2. PREVENTIVE ACTION:

Manufacturer should assure the reducing of probability of negative consequence such as common faults that expected to arise in order to prevent any defect during operation period (detailed methodology should be attached with the service manual).

3. Defect and Repair:

Upon discovery of any defect during operation & within the guarantee period the manufacturer should identified and analyzed the defect, with a recommendation to either repair the defect or completely replace the component within agreed period.

Page 7: Guarantee mechanism for material supplied with guarantee certificates

O & M MANUAL & MATERIAL LISTS:

Service manual should inclusive of tables that showing material

list for each item with its unique serial number, date of

installation, location, coordinates, diameter, suppliers &

Manufacturers (names of representative, contact address,

telephone number, e-mail etc…

Page 8: Guarantee mechanism for material supplied with guarantee certificates

CASE STUDY FOR GUARANTEE MECHANISM

Example of Guarantee Mechanism of

Valves in Water Network in Al Ain Region

Page 9: Guarantee mechanism for material supplied with guarantee certificates
Page 10: Guarantee mechanism for material supplied with guarantee certificates

GUARANTEE MECHANISM & MINOR FAULTS:

If agreed by all parties (Client, Supplier & Manufacture), that

once the training of Client staff by manufacturer for trouble

shootings conducted successfully, then for minor faults

arises during operation, Client staff can carry the repair

work, these repair work of the minor faults should not

affect any terms & condition that stated on the guarantee

certificate, this should be addressed clearly in the

guarantee mechanism.

Page 11: Guarantee mechanism for material supplied with guarantee certificates

* THE PURPOSE OF THE GUARANTEE MECHANISM IS TO REPLACE/REPAIR

FAULTY MATERIAL AFTER CONTRACTOR’S MAINTENANCE PERIOD (THE MECHANISM

SHALL BE BETWEEN CLIENT, SUPPLIER & MANUFACTURER AND SHALL BE APPLIED

TO THE FOLLOWING MATERIAL:

Mechanical

Electrical &

I & C

F.M.

F.C.V

B.V

G.V & A.V.

Strainer

Batteries

Battery Charger

R.T.U

A.O

I.O

A.I

Energy Meter

Pressure

Transmitter

ITEMS UNDER GUARANTEE :

Page 12: Guarantee mechanism for material supplied with guarantee certificates

NAMES OF MANUFACTURERS & SUPPLIER FOR

MATERIAL SUPPLIED UNDER CONTRACT A-4314.1

Sl. No. Item Manufacturer Supplier

1 Gate & Air Valves Duker (Germany) Mirjana

2 Butterfly Valve Duker (Germany) Mirjana

3 Flow Control Valve Nencini (Italy) Mirjana

4 Flow Meter Endress + Hauser (Switzerland) Descon

5 Pressure Transmitter Endress + Hauser DESCON

6 Strainer Kaysafe (UK)

Midland

7 Flange Adapter Helden (UK) Midland

Page 13: Guarantee mechanism for material supplied with guarantee certificates

Sl. No.

Item Manufacture Supplier

1

RTU ABB ABB

2

I/O Master ABB ABB

3

Analog Output ABB ABB

4

Analog Input ABB ABB

5 Battery SAFT Genfocus

6

Charger AEES Genfocus

7

Energy Meter Elster ABB

Page 14: Guarantee mechanism for material supplied with guarantee certificates

A : GUARANTEE MECHANISM

FOR FCV, BV, GV & AV:

Client must adhere to the following procedure in

order to make a claim under this guarantee.

1.1 Client must present a written claim to

Manufacturer via local supplier, within a maximum

period of 30 days after discovering a defect.

1.2. Client must use reasonable diligence to include

:in the written claim all of the following

1.0 Guarantee Claim Procedures

Page 15: Guarantee mechanism for material supplied with guarantee certificates

a) Adequate description of the claim defect(s).

b) Identification of valve serial number.

c) Exact valve size.

d) Date valve was installed.

e) Date of the defect discovery.

f) Location of the valve.

g) In case of new valve taken from client store. please state how

long this valve has been stored.

Page 16: Guarantee mechanism for material supplied with guarantee certificates

AFTER RECEIVING A VALID CLAIM, MANUFACTURER OR SUPPLIER WILL,

AT ITS OPTION, EITHER:

(A) ADVISE CLIENT STAFF OF THE CORRECTIVE ACTION (IF APPLICABLE

WITHOUT AFFECTING THE GUARANTEE). (B) REPAIR THE PRODUCT, OR

(C) PROVIDE A REPLACEMENT PRODUCT (OR PART, AS APPROPRIATE) OF

LIKE KIND AND DESIGN.

REMEDIES:2.0

Page 17: Guarantee mechanism for material supplied with guarantee certificates

3.0 GUARANTEE MECHANISM BETWEEN AADC, SUPPLIER

{MIRJANA} & MANUFACTURER {DUKER OR NENCINI}

1) Local supplier to supply freely to client one spool piece for each size of valves

supplied under each contract to be used as a replacement of valves of major faults.

2) For major fault client will remove the valve immediately, install spool piece and

send their claim report to Manufacturer via their Local supplier as (written claims

described in point number 1.1 of this mechanism. Local supplier will collect the valve

from client.

3) For minor fault client to send only fault report to manufacturer via local supplier,

within one week of receiving client report, Manufacturer via local supplier should

check the report and advise client on minor repair to be carried by client , without

affecting the Guarantee terms & conditions, If the fault still not rectified, then

Manufacturer/Supplier either to send an expert to carry the repair of the valve at site,

or advise client to replace the valve by spool piece and send it via local supplier

(as mentioned on point 2 above)

Page 18: Guarantee mechanism for material supplied with guarantee certificates

3.0 GUARANTEE MECHANISM BETWEEN AADC, SUPPLIER

{MIRJANA} & MANUFACTURER {DUKER OR NENCINI}

4) Minor faults must be confirmed by the supplier/manufacturer

5) Manufacturer to check/analyze the valve and send quality report to client with their decision within two weeks.

6) If the report (from point 5 ) approves the specific fault is covered by Guarantee, then manufacturer to replace the valve . Order acknowledgement will be sent to supplier / client within 2 weeks from the date of receiving client quality report and the valve should be supplied within maximum period of 4 weeks from receiving of client claim report by the supplier (cost of removal and installation carried by client will be borne by supplier/manufacturer.

7) If the report approves the specific fault is NOT covered by guarantee, No replacement will be done. Just to report to client and supplier within 2 weeks.

Page 19: Guarantee mechanism for material supplied with guarantee certificates

4.0: TERMS AND CONDITIONS:

4.1: Priority of the certificate of the Guarantee:

The terms of this Guarantee mechanism does not supersedes

any contract or Guarantee terms and

conditions.

*. In case of any contradiction between this Guarantee

mechanism and other documents and/or contracts between

client and the Manufacturer/supplier, the contract and/or the

guarantee shall prevail.

•Sales agreement signed between bin Ham and supplier/manufacturer and services on the

……...

Page 20: Guarantee mechanism for material supplied with guarantee certificates

4.2: LIMITATIONS:

This Guarantee mechanism provides coverage only to client

project with respect to Guarantee terms and Condition by

supplier/manufacturer.

4.3 : Modifications and policy change:

Any change in this mechanism shall be agreed on it

by Manufacturer, Supplier and Client when ever

something arising or affect the terms & condition after

giving three months advance notice..

Page 21: Guarantee mechanism for material supplied with guarantee certificates

For (Manufacturer)

On ……. In Abu-Dhabi UAE

For (Local supplier) On ……. In Abu-Dhabi UAE

For (Client) On …….. In Abu-Dhabi UAE

By :

By :

By :

Technical sales Manager

Managing Director Concerned Department

Page 22: Guarantee mechanism for material supplied with guarantee certificates

THANK YOU