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VADODARA INSTITUTE OF ENGINEERING, KOTAMBI.
Presentation on
COMMUNICATION NETWORKS
Pranav KulshresthaVadodara(India)
Vadodara Institute Of Engineering(GTU)www.twitter.com/pranavkuls
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Communication Among personal qualities possessed by
college graduates the ability to communicate effectively was ranked first by employers.
From a survey of 480 companies and public organizations conducted by the National Association of Colleges and Employers.
WSJ, Dec 29, 1999
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Communication Outcomes Describe the communication process. List typical barriers to effective
communication. Contrast the differences between the
grapevine and rumors. Discuss other considerations for
effective communication.
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Communication Efficient communication is ESSENTIAL
to being successful in life.
The biggest source of interpersonal problems is poor communications.
The key to the communication process is to be UNDERSTOOD.
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Communication The aim of communication is the
transference and understanding of information between two or more people.
Communication must always be between two or more people, one the sender and the other receiver. You participate in both roles and your role will change alternatively and frequently in conversation.
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The Communication Process
Source Encoding Channel Decoding Receiver
Message Message Message Message
Feedback
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The Communication Process
Encoding Channel Decoding Receiver
Message Message Message Message
Source
“I take sugar in my tea”
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The Communication Process
EncodingChannelDecodingReceiver
Message Message Message Message
Feedback
Source
“One lump or two?”
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Communication Feedback We may say that communication has
occurred only when the message has been understood.
Understanding occurs in the mind of the receiver.
Feedback is critical to ensure that accurate understanding of the message has occurred.
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Barriers toCommunication
Barriers to accurate communication Unfamiliar language – including dialects and accents Improper timing – Is the boss distracted today? Noise and distractions in the environment Attitude of both the source and the receiver Differences between people – gender, age, culture,
education, intelligence, etc. Relationship between the sender and the receiver –
status, boss-employee, parent-child, etc.
Chpter 11 12
Barriers to Communications
Filtering – manipulation of information so that it will seem more favorably to the receiver.
Selective Perception – receiver hears message based on his/her interests, needs, motivations, experience, background and other personal characteristics.
Defensiveness – response when receiver interprets message as threatening
Language – Words mean different things to different people.
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Communication Enhancers Speaker
Voice inflections Gestures Body language
Listener Active listening Eye contact
Communication Communication occurs in three
directions in organizations Upward communications
Downward communications
Lateral communications
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I Heard It on the Grapevine The grapevine is an
informal communication network within an organization.
Research reflects that about 75 % of the communication in the grapevine is accurate.
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Rumors Response to situations that are
IMPORTANT to us, and There is AMBIGUITY between what is
going on and what was said, and Under conditions that arouse ANXIETY,
such as time off, pay programs, layoffs, etc.
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Rumors Rumors have no basis in
accuracy. Can management control
rumors? NO! Management, however, can do some things to minimize the rumors.
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Suggestions for Reducing the Negative Consequences of Rumors Announce timetables for making important
decisions Explain decisions and behaviors that may
appear inconsistent or secretive Emphasize the downside, as well as the
upside, of current decisions and future plans. Openly discuss worst case possibilities – it is
almost never as anxiety provoking as the unspoken fantasy.
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Communications – Did you know? People remember:
10 percent of what they read 20 percent of what they hear 30 percent of what they see 50 percent of what they see and hear 80 percent of what they say 90 percent of what they say and do
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Communications – did you know?
If you tell 100 people something without repetition: After 24 hours, 25 percent have forgotten it After 48 hours, 50 percent have forgotten it After 72 hours, 75 percent have forgotten it After one week, 96 percent have forgotten it
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The Ten Commandments of Good Communication Seek to clarify your ideas before communicating Examine the true purpose of each communication Consider the total physical and human setting Consult with others in planning communications Be mindful of the overtones as well as the basic content of your
message
Take the opportunity to convey something of help or value to the receiver
Follow-up your communication Communicate for tomorrow as well as today Be sure your actions support your communications Seek not only to be understood but to understand - be a good
listener
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Summary Successful communication requires
understanding by the receiver. The communication process model
includes a source, a message, encoding, a channel, decoding, a receiver, and, especially feedback.
Communication in organizations occurs in upward, downward, and lateral directions.
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Conclusions The key to the communication process
is to have understanding on the part of the receiver.
There are many barriers to good communications that must be overcome for communications to be successful.
Learn to be an active listener as part of successful communications.
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Final thoughts Communicating to be understood and
being a good listener are crucial. Another important aspect of
communication is to think about what you are saying before you say it.
Today’s communications set the tone for tomorrow’s relationships.