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Benefits Management
Benefits Manageme
nt •Can be defined as: “a core activity
and continuous ‘stream’ throughout the programme.
Benefits Manageme
nt •It provides the programme with a
framework for benefits realisation and a means of monitoring achievement against its targets”
Benefits Management
Benefits management and changes
Benefits Management
Benefits Manageme
nt
•Identifying, monitoring and measuring benefits is essential to ensure that the programme delivers the strategic objectives described in the programme vision.
Benefits Manageme
nt •Benefits are the main driver of the
programme, as their identification sets the targets and objectives of the work.
Benefits Management
In some cases the programme will need to change its work streams to
ensure that the benefits are achieved.
Throughout the duration of the programme the identified benefits needs to be tracked and assessed.
This strategy will consist of the following elements:
1-Benefits Identificatio
n2-Benefits Profiling
3-Benefits Planning
4-Benefits Monitoring and Review
Finally5-
Benefits Realisati
on
Benefits Management
Benefits are expected when a change is
conceived. Benefits are realised as a result of activities undertaken to effect the
change”.
To bring a tangible value expressed in a monetary or resource terms.
Benefits Management
As well as benefits the change initiated by a programme can produce a negative outcome.
In a project environment the focus is normally on deliverables and outputs.
The focus on benefits within a programme allows changes and unknown factors to be dealt with throughout the life cycle of the
programme.
Benefits/Dis-benefits
Benefits/Dis-
benefits
Quantifiable
improvement
Measurable
improvement
Benefits Management
Knowledge Management (KM)
• KM IS A CONCEPT IN WHICH AN ENTERPRISE GATHERS, ORGANIZES, SHARES, AND ANALYZES THE KNOWLEDGE OF INDIVIDUAL AND GROUPS ACROSS THE ORGANIZATION IN WAYS THAT DIRECTLY AFFECT PERFORMANCE”
Benefits Management
KM involves the
identification and analysis of available knowledge
and required knowledge.
This knowledge is
needed to fulfil the
organizational objectives in a comparative
market.
WHAT IS KNOWLEDGE MGMT?
POSSIBLE MEANINGSPOSSIBLE ACTIONS POSSIBLE RESULTS
KNOWLEDGE MANAGEMENT
COMPUTATIONAL INPUTS
ORGANIZATIONAL INPUTS
KNOWLEDGE MGMT
ProcedurePoliciesBest practices
DataCompany rulesinformation
PublicationResearchOn going projectsConferencesSeminarsBest practicesEtc.
WHAT IS KNOWLEDGE MGMT?
KNOWLEDGE MANAGEMENT
ProcedurePoliciesBest practices
DataCompany rulesinformation
PublicationResearchOn going projectsConferencesSeminarsBest practicesetc
To achieveorganizational
objectives
THE ABILITY TOTRANSFORM TACIT
AND EXPLICITLEARNING
INTO HABITS, BETTERPLANNING, AND
EXECUTION”
Highproductivity
KNOWLEDGE MANAGEMENT
Benchmark andBenchmarking
Applied KnowledgeManagement
Operational industry indicesBest practices
(National-International)Strategic cost MGMT
Supply ChainPartnership
Technological advancement SW Development Kits / API, SW MGMT
JDBC, GOOGLE API, iODBC, OOPCODE LIBRARIES
SEI IMPLEMENTATION ANDCERTIFICATION
CALL CENTER’S (HELPDESK) EXPERTSYSTEM
WORLD WIDE WEB
KNOWLEDGE MANAGEMENT
BENEFITS OFKM
USA-ON-TIME DELIVERYIMPROVEMENT FROM
70% TO 16%.•DEFECTS FROM 8/DEV
TO 2/DEV
BENEFITS:COSTSAVINGS
CALL RESOLUTION TIME(CRT)FROM DAYS TO
HOURS
2004-GLOBALHELPDESK KMINSTITUTED
2003: ITTECHNICAL
REVIEW BOARD
IMMEDIATEBENEFITS:
•COST REDUCTION(%)
2000-SHAREDSERVICE CENTER
(SSC)
BENEFITS OF KM IMPROVED
TEAM COMMUNICATI
ON
REDUCED PROBLEM
SOLVING TIME
IMPROVED PROFITABILIT
YCONSISTENCY
BENEFITS OF KM IMPROVED PROJECT MGMT
CUSTOMER PARTICIPATI
ON
SUPPLY CHAIN
REDUCED PROCESS
CYCLE TIME
BENEFITS OF KM
CLOSE TO MARKET
BUSINESS PROCESS
IMPROVEMENT
BENEFITS OF KM
Technological Factors
SocialFactors
Managerial
Factors
SOCIAL
CHANGE MANAGEMENT IMPLICATIONS
KEEPING UP WITH NEW TECHNOLOGIES
MANAGEMENT SUPPORT / SPONSORSHIP
DEMONSTRATING BUSINESS VALUE
TECHNOLOGICAL
MISGIS
INTEGRATED DATABASESNAVIGATIONAL TOOLS
