ITIL V3 Expert Certification

Service Strategy • Service Strategy Principle• Defining the Service and the

Market Space• Implementation Strategy

Evaluation• Financial Management• Demand Management• Driving Service Strategy to Service

Lifecycle• Key Successful Factors and RisksService Design • Management and Service Control

Design Activities• Management and Application

Design Concept, input output and activities

• Service Design Principle and Service Design Process flow Management

• Control and Coordination Service Design techniques related activities

xpertised

ITIL V3 Expert Certification

• Organization Execution and Control Service Design techniques

• Analysis, case studies and implementation methods challenges, key successful factors and risks

Service Transition • Service Transition Principle• Management and control of all

Service Transition Activities• Communication, commitment and

organizational changes in Service Transition

• Organization service changes• Control and coordination of

Service Transition technique related activities

• Analysis, case studies and implementation methods challenges, key successful factors and risks

Service Operation • Service Operation Principle• Service Operation Process

• General Service Management Activities

• Service Operation Functions• Service Operation technology

consideration• Analysis, proofs and

implementation methods challenges, key successful factors and risks

Continual Service Improvement • Continual Service Improvement

principle• Continual Service Improvement

process• Continual Service Improvement

enhancement styles and techniques

• Continual Service Improvement organization

• Continual Service Improvement techniques

• Analysis, proofs and implementation methods challenges, key successful factors and risks