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This presentation demonstrates a hybrid framework of Swedish cultural practices and Australian grounded theory for organizational development and suggests practical strategies for ‘working smarter’ in 21st Century libraries. Toward that end, reflective evidence-based practices are offered to incrementally build organizational capacity for asking good questions, selecting authoritative sources, evaluating multiple perspectives, organizing emerging insights, and communicating them to inform, educate, and influence. In addition, to ensure the robust information exchange necessary to collective workplace learning, leadership traits are proposed for ensuring inclusive communication, decision making, and planning processes. These findings emerge from action research projects conducted from 2003 to 2008 in two North American libraries.
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Workplace Information Literacy: Workplace Information Literacy: Cultivation Strategies for Cultivation Strategies for
‘Working Smarter’ in 21‘Working Smarter’ in 21stst Century Century LibrariesLibraries
Zaana Howard (Australia), Anita Mirijamdotter (Sweden) & Mary M. Somerville (USA)
Outline
Workplace information literacy
‘Working Smarter’ processes Effectiveness
results
Soft Systems Methodology Learning
Process
(after Checkland, 2000)
Framework
Framework of Ideas – F, Methodology – M, Area of concern – A (after Checkland and Holwell, 1998)
Framework of Ideas
Informed LearningLearn from encounters with information
Participatory Action ResearchLearning with and for beneficiaries
Systems ThinkingBig picture understanding of interrelationships
Soft Systems Methodology
Process of learning one’s way
Organizational effectiveness results
•Amplify paraprofessional public service roles
•Initiate college-based librarian liaison model
•Co-design disciplinary research portal
•Co-create and evaluate course assignments
•Evolve learning partnerships in learning commons
Working smarter elements
•Informed learning: Using information to learn
•Participatory action research: Learning with and for beneficiaries
•Systems thinking:Develop holistic understanding
‘…learning our way to change’
Organizational leadership priorities
•Design collegial information access, exchange, and reflection environments
•Encourage continuous research, implementation, and evaluation culture
•Allocate financial and human resources to ‘incentivize’ collaborative innovation and creativity
ReferencesC. S. Bruce (2008). Informed Learning. Chicago: ACRL.P. Checkland & S. Holwell (1998). Information, Systems and Information Systems - Making Sense of the Field. Chichester: John Wiley & Sons.P. B. Checkland (2000). Soft systems methodology. Systems Research & Behavioural Science.Z. Howard & M. M. Somerville (2008). Building knowledge capabilities: An organizational learning approach. Proceedings 11th Annual Conference on Knowledge Management, Australia.Mirijamdotter & M.M. Somerville (2009). Collaborative design: An SSM-enabled organizational learning approach. International Journal of Information Technologies and Systems Approach.
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