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Helen Milner OBE, @helenmilnerChief Executive, Tinder FoundationCILIP 7 January 2016
Why libraries are vital to closing the digital divide
Digital Inclusion
Equality of opportunity
We live in a divided world and digital exacerbates it
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1,713,727
A world where everyone
benefits from digital
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Local + Digital
5000 local UK partners, 25,000 volunteers
A big club with a shared vision
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• Digital Tasks• Such as: sending an email; filling in a form;
shopping online• Digital Literacy
• Confident and able to do a number of tasks independently
• Digital Fluency• Confident to try whatever need to
do on the internet without help
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Myth BustingYoung People need support too - it’s not just
about old people
Smartphone and tablets are intuitive no evidence (yet) a tool for digital inclusion
Having access is importantHaving good access is important
Using the internet = digital inclusion
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Libraries: Universal Offers
Local Activity in Libraries• In England over a third of the population visits
their local library, rising to a half in poorer areas• Great demand for digital skills support from
Jobseekers• More people bringing own devices to libraries &
wanting to get connected.• Libraries engaging new audiences through
partnerships
Libraries doing Digital• Lancashire: digital skills / volunteers / Digi Champs /
Outreach• Gateshead: ‘e’ days / young people / schools / coding• Northumberland: rural / digital skills / volunteers / digital
map• Southampton: Macmillan / volunteers / content co-creation• Oldham: ESOL (English My Way) / Housing partners / Lifelong
learning• Leeds: Studio 12 / young people / BME community /
innovation
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Tinder Foundation: Libraries DI Programme
What difference can you make?• Digital Outcomes: confident and independent
internet users; people are more motivated to be online and understand how they can personally benefit
• Economic Outcomes: able to manage money better & have more money; more employable; more entrepreneurial
• Health & Social Outcomes: healthier; less isolated; more connected to community; more able to participate; better informed; more confident
What can you do?• Use existing resources: Become a UK online
centre, explore Learn My Way, etc• Work with partners: local partner to come into the
Library to support users, or go out to partners to deliver
• Design around local needs: Hooks, audience groups. Health has broad appeal (Learn My Way)
• Talk to each other: Use the Ning to talk across sectors and memberships
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Digital Inclusion
Equality of opportunityand transforming people’s lives
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A better world for everyone
Hear their stories on YouTube: UK Online Centres Videos ChannelRoger
Thank You @helenmilner