Ethical decision making

CHCCS400cWork within a Relevant Legal and

Ethical Framework

Learning outcomesBy the end of this session, you should be able to:Understand ethical dilemmasResolve ethical dilemmasUse problem solving strategies to resolve ethical dilemmas, including those of a difficult natureAnd understand the need toFollow the organisation’s policies and procedures

Ethical Dilemmas

ConfidentialityChild protection

Duties towards your industry

Duties towards your employer

Duty towards your

self

Non discrimination

Duty of care Client dignity and empowerment

Ethical Dilemmas

ConfidentialityChild protection

Duties towards your industry

Duties towards your employer

Duty towards your

self

Non discrimination

Duty of care Client dignity and empowerment

I know I should maintain confidentiality, but I also know that I need to keep the kids in

that family safe!

I know I should maintain confidentiality, but I also know that I need to keep the kids in

that family safe!

Ethical Dilemmas

ConfidentialityChild protection

Duties towards your industry

Duties towards your employer

Duty towards your

self

Non discrimination

Duty of care Client dignity and empowerment

I know I should prevent harm whenever I can... But I also know that people can make their own decisions (even ones I

don’t agree with!)

I know I should prevent harm whenever I can... But I also know that people can make their own decisions (even ones I

don’t agree with!)

Ethical Dilemmas

ConfidentialityChild protection

Duties towards your industry

Duties towards your employer

Duty towards your

self

Non discrimination

Duty of care Client dignity and empowerment

I know I should look after myself, but there are so

many clients I feel I need to help

I know I should look after myself, but there are so

many clients I feel I need to help

Ethical Dilemmas

ConfidentialityChild protection

Duties towards your industry

Duties towards your employer

Duty towards your

self

Non discrimination

Duty of care Client dignity and empowerment

(moral) duty towards family

I know I should keep the service equally open to everyone, but I don’t want my

nephew to miss any opportunities!

I know I should keep the service equally open to everyone, but I don’t want my

nephew to miss any opportunities!

Ethical Dilemmas

ConfidentialityChild protection

Duties towards your industry

Duties towards your employer

Duty towards your

self

Non discrimination

Duty of care Client dignity and empowerment

(moral) duty towards co-workers and

friends

I don’t like to be a dobber- and I still want to get along with my co-workers- but I think

they’re stealing things…

I don’t like to be a dobber- and I still want to get along with my co-workers- but I think

they’re stealing things…

Ethical Dilemmas

Report dilemmas to an appropriate person:• Member of senior management• Colleagues• Health professionals• External agencies (we’ll explore these in a future

session)• Law enforcement officers• Advocates/family members

Ethical DilemmasHow to report?Verbally- By phone or face to faceNon verbally- Written progress reports- Case notes- Incident reportsShould be routine part of your work in most settings.

Resolving conflicts and dilemmas

Resolving conflicting ethical issues is not easy!

Policies are your friend, but:- Can be missing- Might not be available- This might not have happened before

Resolving conflicts and dilemmas

• Are there any legal or agency policy limitations?

• Who are the stakeholders?• What are the ethical issues?• What could you do?• What should you do?

Ask yourself (preferably with a co-worker or supervisor)

from the Regional Youth Development Officers Network (RYDON)

Deciding what to do..• Discuss with an

appropriate person• Work within your job role• Follow policies

Ethical decision making:When you don’t have policies, and can’t rely on a supervisor or co- worker

Deciding what to do..

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

Write a list of all the people who will be affected by your decision

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

WHO WILL BE AFFECTED:ChloeCustomersThe organisation (reputation, income)Other workersDonors

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

WHO WILL BE AFFECTED:

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

n

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

Ask yourself (preferably with a co-worker or supervisor)

The op shop opportunity

Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

Summary Are there any legal or agency . policy limitations? Who are the stakeholders? What are the ethical issues? What could you do? What should you do?

I know I should look after myself, but there are so

many clients I feel I need to help

I know I should look after myself, but there are so

many clients I feel I need to help

I know I should keep the service equally open to everyone, but I don’t

want my nephew to miss any opportunities!

I know I should keep the service equally open to everyone, but I don’t

want my nephew to miss any opportunities!

I don’t like to be a dobber- and I still want to get along with my co-workers- but I think

they’re stealing things…

I don’t like to be a dobber- and I still want to get along with my co-workers- but I think

they’re stealing things…

Summary

• Wherever possible, follow existing policies and procedures.

• Where there is an ethical dilemmas, report this to your supervisor and work as directed.

• Where this is not an available option, work with a colleague to systematically resolve issues.

• Document your decision making process and report to supervisors and/ or board

Learning outcomesYou should now be able to:Understand ethical dilemmasResolve ethical dilemmasUse problem solving strategies to resolve ethical dilemmas, including those of a difficult natureAnd understand the need toFollow the organisation’s policies and procedures

Your turn

Step 1- lessonStep 2- review your learningStep 3- In the journal part of this session, you

will now have an opportunity to put this same process into practice.

A copy of the decision making process is available to download and print, to assist with these tasks.