Webinar - Managing Mobile: Library Device Checkout Made Easy - 2015-09-16

Managing Mobile: Library Device Checkout Made Easy

September 16, 2015

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September 16, 2015

Managing Mobile: Library Device Checkout Made Easy

Stephen TafoyaGarfield County LibrariesRifle, CO

Presenters

Chat: Becky WiegandTwitter: Ginny Mies

Crystal SchimpfTechSoup for LibrariesSan Francisco, CA

@techsoup4libs#ts4libs

Does your library currently check out devices?•Yes•Not yet, but we plan to soon•No•I’m not sure

Poll

What types of devices are you interested in checking out at your library?•eReaders•Tablets•Laptops•Gaming Devices•MP3 Players•Other (share in chat)

Poll

• Device Checkout:–Kindles– iPads–Chromebooks

• Tips, Examples, and Resources• Q&A

Today’s Topics


Managing Devices: Kindles


Stephen TafoyaTechnology Instructor

Garfield County Public Library Districthttp://www.gcpld.org

[email protected]@storystephens

• 56,000+ Residents• 6 locations: Parachute to Carbondale• 28,000 Active Memberships (50,000 issued)• 2014 Circulation: 738,990• Summer Reading: 6139 registered (9154 prog.)

Garfield County Libraries

Circulating Kindle Program

• The year was 2012• eContent Services Launch• eReader Popularity Growth• Friends of the Library were Interested

Why Kindles?

• Base Kindle Model & Paperwhites• Personalized Padded Carry Bag• Device Case• Short User Guide• Cable (for charging)

Kindles – the Kit

Friends of the Library (experiment)

eRate (purpose - all branches have them)

Kindles – Funding

• Budget: Existing book budget or Friends• Genres General– Do what works for you!

• Frequent the FREE Section– But do your research to weed out poor titles

• Best Sellers, Requests, Companion Titles– Friend’s Book Club, CMC Common Reader, etc.

Collection Development

• Library Controls the Amazon Account

• Purchasing (Amazon One-Click)

– Credit Card: Add -> Purchase -> Remove

– Amazon Gift Cards: Choose amount and mass purchase

– Everyone on same page for purchasing procedure

• Tested OverDrive feature (no takers)

– Patrons pleased with what we provided!

Kindles - Security

https://pixabay.com/en/padlock-security-lock-metal-new-308589/

• No Patron Content– Unless… Social Media log-in

• Whispercast Alternative– https://whispercast.amazon.com/

Kindles - Privacy

• Lucky Day!– First Come/First Serve – 3 Weeks Period– No Renewals– GCPLD adult patrons only

Kindles - Policy

• Count Use• Management of Title Distribution• Tech Hygiene (have a tech cleaning kit)• Damage• Keeping Updated Collection List– Binder, website list, catalog, other?

Kindles - Challenges

“What I love about our circulating Kindle collection is how quickly I can meet our patron's needs. No long hold lists! No waiting!”

- Janine Rose, Rifle Branch Manager

Feedback

• The panic stricken high school student who waited until the last minute to read the required classic

• The person heading out for an extended vacation who will not have room in their suitcase for the entire “Outlander” Series

• The timid and curious patron who is wondering “what is all the e-reader business about.”

“I call our circulating Kindles the “gateway drug” for those who are not sure if e-readers are for them.”

- Janine Rose, Rifle Branch Manager

Who Benefits?

Q & A

Please type your questions in the chat window. Send twitter questions to @techsoup4libs





• E-Reader Policies & Procedures - Samples from Libraries (WebJunction)

• Examples of Libraries that Check Out eReaders– Hookset (NH) Public Library– Sunnyvale (CA) Public Library– Enoch Pratt Free Library (Baltimore, MD)

Resources: eReader Checkout

• Access to 5,000+ products

• Discounted prices on iPads, tablets, laptops, and accessories

• Available through the TechSoup Product Donation Program

http://www.techsoup.org/get-product-donations

JourneyEd.com

• Refurbished computers, laptops, and tablets from top manufacturers

• 1-3 year warranties included

• Available through the TechSoup Product Donation Program

http://www.techsoup.org/get-product-donations

Refurbished Computer Initiative

Managing Devices: iPads & Chromebooks





Why iPads & Chromebooks?• The “it” technologies• To diversify library technology• Lower library technology cost• Meets goals of how people use technology

iPads

Expectation: Adults would use them

Reality: Adults checked them out for their children

(Results: Policy change)

iPads – Setup

• MacProfessionals.com as Vendor• Management through Apple Configurator• Staff Guide and Staff Training• Marketing of New Technology

iPads – Policy• In-Library Use Only• Adults with Library Membership in good standing• Teens Age 11-17 with One-time Parent Permission• Two Hour Time Limit per Day

Staff Procedure Guide• Branch Staff empowered for curating their apps• Mostly Quality FREE apps, but some paid• iPads look different from Branch to Branch• Carbondale:

Awesome Early Literacy & Gaming Collection

iPads – Security/Privacy

– Devices won’t sync/wipe– Errors out the Ear– Updates Galore– Apps sometimes won’t open– Locked Apple ID incident

Not as high-interest as iPads, but easier to manage

Chromebooks

Chromebooks - Setup• License Vendor : Newmind Group

http://www.newmindgroup.com• Many Settings in the Beginning– But not much oversight needed once set up

• Customization– Personalized Wallpapers– Curated Apps (OverDrive, Kindle Cloud, etc)– Library Internet Policy at Sign-in

Chromebooks

Always Sync & Wipe

Properly!

Chromebooks - Goal

• Started with a Few, Goal is to get More– Diversify Technology– Save Tech Costs for Library– Meets Needs of How Most People Use Technology

Funding

• Technology Budget• Paid App Content Branch Budget• Two - Four Year Technology Replacement Plan– Shorter because these devices are short lived– Newer technology = more secure? (End of Life

policy)

Challenges• All Branches are Not Created Equal– Staff buy-in for implementation / promotion– Community use varies by branch

• Keeping Up on the Updates• Making it Simple but Secure– Device Dispensers? – Cloud Management Options?– Tech Support Consortiums?

• Classic Tech Missing (CD Drive, Microsoft)

Other Uses• Cheaper Minecraft Alternative• QR Code Dust Bowl Tour• All Kids Gaming Programs• In a Pinch Camera Option• Mobile Coding/Robotics (Scratch, Finch)• Kiosk Mode (web form, survey)• Staff Use for Work

Feedback

“Our Patrons love using iPads and Chromebooks instead of PACs. It gives them a chance to have privacy in a study room or be mobile and move around the library.”

- Andie Scott, Foundation Coordinator

Feedback

“They (patrons) are very surprised that we have iPads for checkout… and a bit nervous… it is nice that we are keeping up on technology!”

- Melissa Colasinski, Library Assistant

Feedback

“I’ve noticed patrons who are uncomfortable using a computer or have a limited knowledge in the world of technology can manipulate a Chromebook or iPad with ease! These patrons leave with a sense of accomplishment!”

- Brenda Kingen, Library Assistant

Dream Big with a Budget– Other Options (Android tablets, Nooks, other)– Tech Insurance (ie. Apple Care)– Replacement Costs (device, parts, staff time)– Accessories (cases, headphones, cleaning kit)– Long-term 2-4 Year Replacement Plan

Next Steps

Next Steps“Tech Temperature” – Innovators/Early Adopters (or) Laggards/Refusal?– What are your goals with these devices?– Tech it to the Limit? (or) Lead gently into the future?

Next StepsTech Foundation

- Collaborate with Many Minds- Simple AND Solid Plan

- Staff and patron “as user”- Refine over time (always changing)

- Keep Everyone in the Loop- Staff with adequate lead time- Public with intentional marketing- Anyone financially vested in your cause (always!)

Q & A

Please type your questions in the chat window. Send twitter questions to @techsoup4libs





• Laptop Checkout Programs (TechSoup)• Examples of Libraries that Check Out Laptops/Tablets– Brooklyn Public Library– San Mateo County Library– Newport Beach Public Library

Resources: Tablet & Laptop Checkout

• Online reading education program• For children age 3-13• TechSoup product donation• 10 license subscription packs

Upcoming TechSoup Webinars

Getting Started: Making Your Grant Requests SparkleThursday, 9/17, 11AM-12PM PST

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Webinar - Managing Mobile: Library Device Checkout Made Easy - 2015-09-16