1

The Library has responsibility in the University for:

• • Library services delivered from three on-campus libraries; from a range of learning spaces in teaching buildings and remotely

• • Management of student learning spaces in libraries and in teaching buildings across the campus

• • Management of the collections - digital and physical including archives

• • Curation and dissemination of University research outputs including publications and research data, via the Institutional Repository and other services

• • Subject information expertise and support for research

• • The co-ordination of academic learning skills support across the University and the delivery of training in information and digital literacies

• • University print and copy services, including the central reprographics service and local staff and student print and copy services

The Library: responsibilities

#nclxvai

2

3

10.00-10.30 Registration and refreshments

10.30 – 11.00 Julie Berry, University of Salford:

Background, context and introduction to different approaches to value and impact

11.00 – 11.20 Case study 1: Kay Grieves, University of Sunderland

11.20-12.20 What do you value? How do you measure impact? Individual/group activity and feedback

12.20-12.40 Case study 2: Alison Mackenzie, Edge Hill University

12.40-1pm Round up

1pm - Lunch and networking opportunity

Northern Collaboration, Learning Exchange Programme:Value and Impact - Agenda

4

Definitions of value and impact **

Value

Importance that stakeholders (funding institutions; politicians; the public; service users; staff, etc.) attach to libraries and which is related to the perception of actual or potential benefit

Impact

Difference or change in an individual or group resulting from the contact with library services. (Note the change can be tangible or intangible)

** Definitions from BS ISO 16439:2014 (methods and procedures for assessing the impact of libraries)

What?

5

• What is library value?

• What do our customers expect from us?

• What is the library impact on student learning?

• What existing sources of evidence or activity can be used to demonstrate library impact?

• What competencies or skills are needed to demonstrate library value?

What?

6

• How do you define library value?

• How do you know what your customers want or need?

• How do you know that you’re meeting expectations?

• How do you measure the library impact on student learning?

• How can you use existing sources of evidence or activity to demonstrate library impact?

• How will you interpret and present your data to maximum effect?

How?

Library Data Impact Project

Library Analytics and Metrics Project

LAMP job stories

1. Gather evidence to demonstrate correlation between library usage and student attainment

2. Respond to library budget expenditure queries by faculties and departments

3. Inform a business case for additional Library investment

4. Support wider institutional understanding of factors influencing performance and retention of ‘at risk’ cohort groups

5. Examine library usage by subject areas with low student satisfaction scores

6. Inform marketing and engagement activities/drive increased usage

What do we want to be able to prove?

11

• AMOSSHE Value and Impact Toolkit: assessing the value and impact of services that support students CHERI, 2011

• Association of Research College Libraries (ARCL)

• Value of Academic Libraries http://www.acrl.ala.org/value/?page_id=21

• Academic Library Contributions to Student Success http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/value/contributions_report.pdf

• University of Wolongong • The Library Cube http://libraryassessment.org/bm~doc/jantti_margie.pdf

Other examples

Should the Northern Collaboration have a role in supporting libraries in Value and Impact?

Is there an appetite for the establishment of a performance and benchmarking group within the NC?

Questions

12