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User involvement in Mediaspace
- Beauty or Beast?
Knud Schulz and Marie Østergård, Aarhus Public Libraries, Denmark
Knud Schulz, Marie Østergård, 2011 2
From Main Library of Aarhus to Mediaspace
• All development since 2002 has focused on Mediaspace
• All user involvement is about the progress from transaction to relations
• How do we learn and what do we learn?
8.500 m2
17.000/27.000 m2
Knud Schulz, Marie Østergård, 2011 3
Issues of Involvement WHY?• To shape the library of
the future – but also enrich the present
• To add competences
• Iterations make us wiser
• Ask when there is a real possibility of influence
• Never forget that you are the decision makers
BUT• The challenge is
that we only get answers to our own questions
• How can we get answers to what we don’t ask?
• How can we make sure that our resources are well-spent?
• What if they say smth we don’t want to hear?
Examples of methods
Knud Schulz, Marie Østergård, 2011 4
Phototyping5 groups of people forming visions. Everyone gets a camera and has to answer in
pictures: what is it like to be a user in Mediaspace and what is it like to work there?
• A great variety of competences involved
• Using pictures communicates well
• Starts discussions and reflections
Knud Schulz, Marie Østergård, 2011 5
Phototyping 5 groups of people forming visions. Everyone gets a camera and has to answer in
pictures: what is it like to be a user in Mediaspace and what is it like to work there?
• Focus on group combinations
• Consensus groups risk becoming self-absorbed and non-challenging
Knud Schulz, Marie Østergård, 2011 6
Village SquareA Village Square where users and staff introduced ideas and projects and where
participants spent hours elaborating on developing those ideas
• Invites users to use the library space for ideas and projects
• A channel into user thoughts and ideas
• A test-space for topics we need developed
• Access to user networks
Knud Schulz, Marie Østergård, 2011 7
Village SquareA Village Square where users and staff introduce ideas and projects and where
participants spent hours elaborating on developing those ideas
• An enourmous amount of ressources spent
• No promise of tangible results
• Risk that users want smth else than us
Knud Schulz, Marie Østergård, 2011 8
User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The
results were used as part of the competition programme
• Direct access to children and not just children’s adults
• Children carries a large network
• In 2014 these children are btw 16-21!
Knud Schulz, Marie Østergård, 2011 9
User driven designChildren’s lab: A week’s workshop with children btw 9-14 prototyping a library. The
results were used as part of the competition programme
• Need for unusual adult-competences to carry it out
• Difficult to ask the ”right” questions and not influence the result
Knud Schulz, Marie Østergård, 2011 10
Lead Users Mindspot: Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short
term basis to create events and develop ideas for this user group
• Using user competences
• Construct a universe • Access to new network and
user groups
• We change the image of the libraryworker
Knud Schulz, Marie Østergård, 2011 11
Lead Users Mindspot: Target group from 14-20. Events inside and outside of the library meeting the users in their own environment. Hiring young people – Mindspotters - on a short
term basis to create events and develop ideas for this user group
• If Mindspotters become too assimilated they loose their value
• Renewal is essential
Knud Schulz, Marie Østergård, 2011 12
User driven developmentDevelopment of new technology using recording of voices, scenarios and an
interactive table to conduct 10 interviews with user groups. Taking place in the library space.
• New formate creates new idea development from users
• Form makes a statement about being willing to risk smth
Knud Schulz, Marie Østergård, 2011 13
User driven developmentDevelopment of new technology using recording of voices, scenarios and an
interactive table to conduct 10 interviews with user groups. Taking place in the library space.
• Difficult as a ”stand alone” installation
• Prototypes demand a lot of caring
• Evaluation becomes time consuming
Prototyping35 staff members, 5 groups, inventing visions for activities, functions and services.
Ideas were used directly in the competition programme
• Inclusion of staff experience
• If you dare let the imagination free things tend to be possible
• Commitment and discussions of visions
Prototyping 35 staff members, 5 groups, inventing visions for activities, functions and services.
Ideas were used directly in the competition programme
• Risk that ideas are impossible
• Risk internal fight for m2
• Extremely time consuming
Knud Schulz, Marie Østergård, 2011 16
Involvement of other professionsProcess developing values. Involvement of large variety of professions asking them
their view on Mediaspace’s raison d’etreand consulting them about various issues
• A mash-up library – variety of versions of the library future
• Makes Mediaspace a knowledge hub
• Gives a view into the future of other professions
Knud Schulz, Marie Østergård, 2011 17
Involvement of other professions Process developing values. Involvement of large variety of professions asking them
their view on Mediaspace’s raison d’etreand consulting them about various issues
• What if they think Mediaspace is a horrible idea?
• All people have their own agenda
• We need to be able to filtrate the ideas
Knud Schulz, Marie Østergård, 2011 18
Participatory design6 workshops with citizens and architects, remodelling the building from a user
perspective
• A test space for ideas
• Let the users be experts on being users
• If we choose against users wishes we know what we are up against
Knud Schulz, Marie Østergård, 2011 19
Participatory design 6 workshops with citizens and architects, remodelling the building from a user
perspective
• What if the users want smth we don’t?
• Architect commitment is essential
• All involved must have process- and listening skills
Knud Schulz, Marie Østergård, 2011 20
next library/Halmstad
Conference. June 19-21 in Aarhus. 4 exceptional keynotes, 18 workshops
• Library professionals set the agenda
• Contribute to the design and knowledge of Mediaspace
Knud Schulz, Marie Østergård, 2011 21
next library Conference. June 19-21 in Aarhus.
4 exceptional keynotes, 18 workshops
• Beauty or beast? It depends on you……….
Knud Schulz, Marie Østergård, 2011 22
www.urbanmediaspace.dk