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Dialogue is a fundamental ingredient of an organizational culture that values creativity. It is fundamental because without it, ideas are not challenged and leaders are protected from the scrutiny of diverse perspectives. Ideas become ingrained, encapsulated, and entrenched even when they have ceased to function or when new data has proven them to be obsolete. This presentation seeks to define what dialogue is. It looks at it as a process that involves six basic skills: listening, sharing, imagining, questioning, feeling, and seeing. It also outlines a simple procedure for leading your team through an exercise in dialogue.
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creativity seminar
Use Dialogue to UnleashUse Dialogue to UnleashYour Creative PotentialYour Creative Potential
Gregory S. WaddellGregory S. WaddellMid-South Christian CollegeMid-South Christian CollegeFebruary 2006February 2006
~ creativity seminar ~2
Six Processes of DialogueSix Processes of DialogueListeningListening
SharingSharing
ImaginingImaginingFeelingFeeling
QuestioningQuestioning
SeeingSeeing
~ creativity seminar ~3
ListeningListening
• What I hear you saying is . . .What I hear you saying is . . .• Is this what you are telling me?Is this what you are telling me?• This is important, I want to make sure I This is important, I want to make sure I
understand.understand.• Let me summarize what I hear you Let me summarize what I hear you
saying.saying.
~ creativity seminar ~4
ListeningListening
EmpathyEmpathy: The action of understanding, being : The action of understanding, being aware of, being sensitive to, and vicariously aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experiencing the feelings, thoughts, and experience of another.experience of another.
──MirriamMirriam Webster’s Collegiate Dictionary Webster’s Collegiate Dictionary
~ creativity seminar ~5
Listening by the L.A.W.S.Listening by the L.A.W.S.
Like.Like. What do you like about his opinion?What do you like about his opinion?
Add.Add. What can you add to his opinion?What can you add to his opinion?
Worry.Worry. What worries you about his opinion?What worries you about his opinion?
Solution.Solution. What solution to you offer to resolve your What solution to you offer to resolve your concern?concern?
Source: Laree S. Kiely. Overcoming Time & Distance. In W. H. & M.W. McCall, Advances in Global Leadership. Vol. 2. Oxford: Elsevier Science. (pp. 185-216).
~ creativity seminar ~6
Negative CapabilityNegative Capability
““When a man is capable of being in When a man is capable of being in uncertainties, mysteries, doubts, without uncertainties, mysteries, doubts, without any irritable reaching after fact and reason”any irritable reaching after fact and reason”
──John KeatsJohn Keats
““The ability to not intrude, to wait, to be The ability to not intrude, to wait, to be patient, to be on call, accessible as a patient, to be on call, accessible as a resource.”resource.”
──Jane Jane VellaVella
~ creativity seminar ~7
SharingSharing
• Communication EtiquetteCommunication Etiquette
• Suspended AssumptionsSuspended Assumptions
• HonestyHonesty
Socrates’ Three Assumptions of Koinonia:
~ creativity seminar ~8
SharingSharing
• The key to NT The key to NT koinoniakoinonia was the idea of was the idea of inclusion; every individual was considered inclusion; every individual was considered a full participant in the fellowship of the a full participant in the fellowship of the Body of Christ. Nobody was viewed as a Body of Christ. Nobody was viewed as a second-class citizen.second-class citizen.
• Q: Q: What are some ways that we inadvertently What are some ways that we inadvertently convey to others that our opinion is more convey to others that our opinion is more valuable than theirs?valuable than theirs?
~ creativity seminar ~9
ImaginingImagining
““The subconscious mind is a storehouse of The subconscious mind is a storehouse of images and symbols, . . . which provides us images and symbols, . . . which provides us with more than half the material of what we with more than half the material of what we actually experience as ‘life.’ Without our actually experience as ‘life.’ Without our knowing it, we see reality through glasses knowing it, we see reality through glasses colored by the subconscious memory of colored by the subconscious memory of previous experiences.” previous experiences.”
──Thomas Thomas Merton, Merton, No Man is an IslandNo Man is an Island..
~ creativity seminar ~10
FeelingFeelingHe doesn’t understand my feelings.She’s just
not making any sense.
~ creativity seminar ~11
“Our God is an Awesome
God.”
─Rich Mullins
~ creativity seminar ~12
Questioning
• ClarifyClarify
• ParaphraseParaphrase
• SummarizeSummarize
• ExtendExtend
• Use Non-Verbal CuesUse Non-Verbal Cues
~ creativity seminar ~13
SeeingSeeing Dialogue “is Dialogue “is about discussing about discussing
something something openly and openly and
breaking through breaking through to new to new
knowledge or knowledge or insight.”insight.”
──Danah ZoharDanah Zohar
~ creativity seminar ~14
The ProcedureThe Procedure
1.1. Form a circle of chairs (no table).Form a circle of chairs (no table).
2.2. Write a challenge question.Write a challenge question.
3.3. Name a recorder.Name a recorder.
4.4. Pull an item from the bag and answer the Pull an item from the bag and answer the question: “In what ways is our challenge question: “In what ways is our challenge like this object?”like this object?”
5.5. Takes notes.Takes notes.
~ creativity seminar ~15
The ProcedureThe Procedure
6.6. Ask clarifying questions.Ask clarifying questions.
7.7. Pass the ball to another.Pass the ball to another.
8.8. Summarize the group’s ideas.Summarize the group’s ideas.
~ creativity seminar ~16
We Agree To . . .We Agree To . . .
• Only the one with the ball can talk.Only the one with the ball can talk.
• No interruptions.No interruptions.
• No debates.No debates.
• No give-and-take or pro-and-con.No give-and-take or pro-and-con.
• The one with the ball can talk as long as he The one with the ball can talk as long as he wants.wants.
~ creativity seminar ~17
Principles of Creative ThinkingPrinciples of Creative Thinking
• Random AssociationRandom Association
• Quantity breeds QualityQuantity breeds Quality
• Deferred JudgmentDeferred Judgment
Source: Michael Source: Michael Michalko, Michalko, ThinkertoysThinkertoys..
~ creativity seminar ~18
Becoming RealBecoming Real
““Real isn't how you are made,” said the Skin Horse. “It's a thing Real isn't how you are made,” said the Skin Horse. “It's a thing that happens to you. . . .” “Does it hurt?” asked the Rabbit.that happens to you. . . .” “Does it hurt?” asked the Rabbit.““Sometimes,” said the Skin Horse. When you are Real you don't Sometimes,” said the Skin Horse. When you are Real you don't mind being hurt. . . . It doesn't happen all at once, . . . You mind being hurt. . . . It doesn't happen all at once, . . . You become. It takes a long time. That's why it doesn't happen often to become. It takes a long time. That's why it doesn't happen often to people who break easily, or have sharp edges, or who have to be people who break easily, or have sharp edges, or who have to be carefully kept. Generally, by the time you are Real, most of your carefully kept. Generally, by the time you are Real, most of your hair has been loved off, and your eyes drop out and you get loose hair has been loved off, and your eyes drop out and you get loose in your joints and very shabby. But these things don't matter at all, in your joints and very shabby. But these things don't matter at all, because once you are Real you can't be ugly, except to people who because once you are Real you can't be ugly, except to people who don't understand” don't understand” ──Margery Margery Williams, Williams, The Velveteen RabbitThe Velveteen Rabbit, 1922, 1922
