+Michael MageInternship Seminar 2012

+Multicultural Competency

Assessment Practice

Focus Areas:

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Multicultural Student ServicesUniversity of Puget Sound

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MulticulturalStudent ServicesUniversity of Puget Sound

[1] About Puget Sound[2] Internship Objectives[3] Assessment Project[4] Theory to Practice[5] Conclusion

Overview:

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About Puget SoundThe mission of the university is to develop in its students capacities for critical analysis, aesthetic appreciation, sound judgment, and apt expression that will sustain a lifetime of intellectual curiosity, active inquiry, and reasoned independence.

2,867 Total Students

12 to 1Student-Faculty

Ratio

559 Students of Color

$48kCost of

Attendance

“[S]tudents report that frequency of interaction with

people of different backgrounds did not meet their

expectations.”

Campus Climate Survey2006

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Internship Objectives100 hour Summer Internship in the Department of Multicultural Student Services (MCSS) at the University of Puget Sound.

“[S]tudents report that frequency of interaction with

people of different backgrounds did not meet their

expectations.”

Campus Climate Survey2006

Czarina RamsayDirector, Multicultural Student Services

60% Assess Multicultural

Engagement at Puget Sound

25%Develop Departmental

Marketing Materials

15% Observation, Gain Insight,

Learn Strategies

[1] Network with professionals[2] Learn about roles and paths[3] Assess campus environment

[1] Create MCSS brochure[2] Create LGBT brochure[3] Update Website

[1] Informational interviews[2] Review existing documents[3] Student focus groups[4] Identify best practices[5] Make recommendations

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Assessment of Multicultural Engagement at Puget Sound60% of my internship was dedicated to an assessment of Multicultural Engagement at the departmental, divisional, and institutional levels, including student, staff, and faulty interviews.

CIRP/NSSENational

Survey Data

9Exploratory Faculty/StaffInterviews

MSPMulticultural

Strategic Plan(Divisional)

Observation of Campus & Website

2006Campus

Climate Survey Data

4Semi-Structured

StudentFocus Groups

DSPDiversity

Strategic Plan(Institutional)

Understanding ofMission & SLOs

+Limitations

• Limited observation: 100 hrs, Summer Term, Mondays only.

• Unable to directly participate in programs.• Interviewees selected using snowball and

judgment sampling, which may limit scope of feedback.

• Subjective nature of “multicultural engagement.”

• Qualitative assessment.

+Theory to Practice

• Creating Inclusive Campus Environments (Harper, 2008)

• Intercultural Maturity (King & Baxter Magolda, 2005)

• Complexities of Diversity (Reynolds & Pope, 1991)

• Student Leader Diversity Rubric (Texas A&M, 2008)

+FindingsFive Significant Themeswere identified.

[3]High engagement in the liberal

arts intellectual tradition

[2]Multicultural engagement efforts are not consistent

across all areas

[1]Campus conversation on diversity is in a period of

transition

[5]A need for professional

advocacy, support and training

[4]A desire to address

multiculturalism and social justice

+RecommendationsFive Significant Themeswere identified.

[3]Provide opportunities of

cognitive dissonance

[2]Establish a common language

of diversity terms

[1]Continue to create an inclusive

campus culture

[5]Translate LGBT commitment to

other areas

[4]Coordinate divisional and institutional assessments

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What I learned…

[1] Understanding the importance of assessment[2] Confidence in multicultural competency knowledge, skills[3] Appreciation for a Jesuit social justice perspective[4] Awareness of diversity at different institutional types[5] Need of a support system when advocating for students

Summary:

+Comments

Questions

Time for: