Upgrade now webinar 11 29-2012

Marco Valencia (SAP Global Upgrade Office), Keith Lamont (SAP Premium Engagements),Randy Swink, (SAP Enterprise Support Delivery)November 29, 2012

Upgrade Now!Upgrade Now! with the Help of SAP Enterprise Support

AgendaWhy Upgrade to SAP ERP 6.0?Upgrade Now! with the Help of SAP Enterprise SupportAdditional SAP Support OfferingsNext Steps

How To Get Started?


How To Get Started?

© 2012 SAP AG. All rights reserved. 4

SAP Business Suite 7

ERP6.04

SRM7.0

SCM7.0

CRM7.0

PLM7.0 Available since 2009

SAP BS7 i2010 Available since May 2011EHP 5 EHP 1 EHP 1 EHP 1

SAP BS7 i2011 Available now!EHP 6 EHP 2 EHP 2 EHP 2

SAP NetWeaver 7.01 EHP 2 EHP 3

We follow our roadmaps and keep promises:• Six generations of SAP enhancement packages for SAP ERP successfully delivered and

adopted in the market

• Proven by the high number of +19,000 ERP EHP live customers

On Premise Innovation Path SAP Business Suite 7


SAP ERP 6.0 – The Most Successful Release EverReady for Innovation with the help of SAP Enterprise Support

Basis for faster and easier innovationon a stable core with enhancementpackages for SAP ERP and the help ofSAP Enterprise Support services

Still a strong momentum in all regionsfor upgrades: Consistently increasingnumber of SAP ERP 6.0 systemsglobally

Growth rates even higher than for anyother SAP ERP releases in the past

Path to SAP’s next generationsolutions

SAP ERP 6.0 Older Releases

Adoption Comparison


SAP Business Suite 7 isSAP’s core asset and thegateway for customers toconsume innovation

SAP ERP 2004,4.6C and 4.7

SAP Business Suite 7 as the Stable COREConsume innovation while keeping the core stablethrough flexible shipment models (side-by-sidedeployment, EHP, add-ons, notes)

Maximize the SAP investment by leveraging theinnovation as part of the maintenance contract (e.g.state of the art new user interface)

Gateway to Breakthrough InnovationTransform the business with access to breakthroughinnovation:

In-Memory

Mobility

Cloud

Lower Operations CostsNo more costly upgrades to Consume Innovation

Reduced TCO through lower application andlandscape complexity

Implement with lower TCI through SAP RapidDeployment Solutions

Secured InvestmentLong term predictability with mainstream maintenanceuntil 2020

More Innovation

Less Disruption

Longer Perspective

SAPBusiness

Suite 7

SAP ERP 6.0 is the foundation for SAP Business Suite 7Get ready for SAP’s game changers!

Breakthrough

Evolution

December2020

2015


Why Modernizing Your IT landscape -is so ImportantBusiness Opportunities of an Upgrade

Time

Valu

efo

ryou

rbus

ines

s

Upgrade toSAP ERP 6.0

Baseline value

March 2013: End ofextended maintenance

Operational excellenceWide range of functional enhancementsSimplified access to most industry solutions

Superior user experienceUnifying user interfaces, bringing actionable insightto business usersAllowing optimized access for professional andcasual users

Business flexibilityEnhancement package concept and flexibleconsumption of functionality (690+ new functionsdelivered with EHP 6)Access to SAPs innovations like Mobile Applications,HANA, etc.

Investment securityLong-term predictability through maintenanceextension until end of 2020Benefit from continuous system support and regularlegal changes


SAP Business Suite Innovation Roadmap –Gives You ChoiceBusiness opportunities

Operational excellence Business flexibility Investment securitySuperior user experience

CloudCloud

SAPBusiness Suite

AnyDB

Customer Connection

SAPBusiness Suite

User Experience

Mobile

AnyDB SAPHANA Database

Mobile

Increase customer drivenInnovation

Value throughnative HANA Innovation

2012 Wave IIValue throughSuite on HANA DB

Wave I

Customer Connection

Cloud

SAPBusiness Suite

User Experience

Mobile

AnyDB

Customer Connection

NativeHANAData-baseApps

ExternalData

ExternalData

Integrated AnalyticsFaster at better decisionwith fast, granular andflexible analytics(OLTP/OLAP)

Next generation business processes withsense & respondpredictive analyticsunstructured dataon-the-fly insightsautomation and exception handling

Greatest functional coverageUnmatched functional scope(24 Industries), global presenceand life-cycle management

SAPHANA Database

= Initial focus


New Functionality for Line of BusinessesBusiness Opportunities in SAP Business Suite 7 I2011

Highlights

Commodity risk managementCommodity procurementCommodity sales

Commodity Management

Optimized Asset Operations andMaintenancePlanning, Building & CommissioningAssets

Enterprise Asset Management

Manage Financial PerformanceAccounting & Financial CloseReceivables ManagementTravel ManagementTreasury & Financial RiskManagementModernized Finance User Experience

Finance

Talent ManagementWorkforce Planning & Analytics

Human Resources

Efficient Manufacturing Operations forProcess IndustriesClosed Loop Quality Management

Manufacturing

Streamlined Operational SourcingSupplier sustainability rating andmonitoring

Procurement

Integrated product development fordiscrete & process industries

Research & Development

Lead to Cash (sales)Differentiation through serviceexcellenceMulti-channel marketing (B2B/B2C)

Sales, Service & Marketing

Collaborative Demand & SupplyPlanningManufacturing Network Planning &ExecutionEfficient Transportation OperationsStorage & fulfillment

Supply Chain

Operational Risk Management

Sustainability



New Industry Specific FunctionalityBusiness Opportunities in SAP Business Suite 7 I2011

Highlights

Catch weight management

Consumer Products

Lease operations

Banking

SAP Collaborative E-CareManagementSAP Electronic Medical Record

Health Care

High Volume Business Consume toCash

High Tech

Commodity risk managementCommodity procurementCommodity sales

Mill Products & Mining

Resource ManagementEngagement Management, Controlling& Billing

Professional Services

Efficient benefit decision makingIndividual client accounting & paymentservicesPublic Sector FinancialsProcurement for Public SectorAcademic Curriculum ManagementPublic Sector Core HR & Payroll

Public Sector

Forecasting and multi-levelreplenishment

Retail

High Volume Business Consume toCash

Telecommunications

Efficient Transportation Operations

Transportation & Logistics

Smart meter data management &operationsIntegrated sales managementDemand side managementLinear Asset Management

Utilities



Superior user experienceBusiness opportunities

• Delivering the right information, to the right user, in the right place, at the right moment• Unifying UI’s, bringing actionable insight to business users• Low cost method for customers to personalize, adapt and adopt SAP user interfaces

SAP NetWeaver PortalSAP NetWeaver Portal

SAP NetWeaver Business ClientSAP NetWeaver Business Client



Innovate Faster and Easier with -SAP Enhancement PackagesBusiness Opportunities

Adoption of new innovations/ business functionality nowin shorter increments thanks to SAP enhancement packages

SAP ERP 6.0 ERP 6.0+ SAP enhancement packages

Innovate on stable core

Lower TCI and TCOSAP R/3 4.6 standard

Bus

ines

sfu

nctio

nalit

y

Time

EHP 4

EHP 5

EHP 6

Upgrade

Then... ... and now!



Innovate Faster and Easier with -SAP Enhancement PackagesTop 10 Business Functions


Functional Area Business Function EHP TechnicalName

Cross SAP ERP Embedded search in SAP ERP 4 ERP_ENTERPRISESEARCH

Financials New General Ledger Accounting 3, 4, 5FIN_GL_CI_1FIN_GL_CI_2FIN_GL_CI_3

Financials Reporting simplifications in Financials 3, 4, 5FIN_REP_SIMPL_1FIN_REP_SIMPL_2FIN_REP_SIMPL_3

Human CapitalManagement

ESS for Personal Information, ESS WebDynproABAP, Talent & Performance Management,Evaluations, Appraisals and Surveys

3, 4, 5HCM_ESS_CI_1HCM_ESS_WDA_1CA_HAP_CI_1HCM_OSA_CI_1

Procurement MM, Integration of Financial AccountingMM, Multiple Account Assignment 4, 5

LOG_MM_CI_3LOG_MMFI_P2PLOG_MM_MAA_1

Sales OrderManagement Simplifications in Sales & Distribution 2 - 5

SD_01LOG_SD_CI_01LOG_SD_CI_02LOG_SD_SIMP_02

Travel Management Travel Management and Third-party Travel Planning 2, 4, 5FIN_TRAVEL_1FIN_TRAVEL_2FIN_TRAVEL_3FIN_TRAVEL_PLANNING_EXTERNAL

Project and PortfolioManagement

Project System enhancements in functionality andusability (e.g. handling large projects) 3 OPS_PS_CI_1

OPS_PS_HLP_1


Speeding up Innovation:Upgrades vs. Enhancement PackagesBusiness opportunities

Upgrades EHPsvs.

48hours

24 50 % Reduction of business downtime

21weeks

8 62 % Reduction of total project duration

* 58 % Reduction of project phases duration

1 Based on n = 168 upgrades from SAP R/3 4.6C to SAP ERP 6.0; only those considered which provided details on these questions; Source: Upgrade Experience Database² Total number of enhancement package installations (EHP 1 to 4): n = 111; only those considered which provided details on these questions; this number represents an extract only

out of more than 9,000 enhancement package installations globally (as of Dec 2010); Source: Enhancement Package Experience Database

* Up to 58% reduction of project phases duration in total, i.e. Preparation and Blueprint from 3 down to 1 week each, Realization from 8 down to 3 weeks,Preparation for Cutover from 3 down to 2 weeks and Production Cutover/ Support from 2 down to 1 week.



Maintenance Extension for the –SAP Business SuiteBusiness Opportunities with Long-term Predictability

To manifest the long-term predictability of the SAP Business Suite and in support of the innovation strategy androadmap the standard maintenance will be extendedSAP extends mainstream maintenance for the SAP Business Suite core applications1 to December 2020

1 SAP Business Suite includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications, and industry applications.2 Mainstream Maintenance for SAP NetWeaver 7.0x ABAP will be extended through December 2020 and for NetWeaver 7.0x Java (also incl Dual Stacks) until December 2017.3 If JAVA based ERP Components are used an Update to at least SAP ERP EHP4 has to be performed until December 2017.

2010 2011 2012 2013 2014 2015 2016 2017 2018 202020082005 20092006 2007 2019

SAP ERP 6.03)

EHP4

EHP5

EHP6

SAP CRM 7.0SAP SCM 7.0SAP SRM 7.0

SAP NetWeaver AS ABAP 7.x2)

SAPBusiness Suite 7Core Applications

EHP13)

EHP23)

EHP33)

LongerMaintenanceuntil 2020

LongerMaintenanceuntil 2020



New business functionality on a regular basisEHP 6

EHP 5EHP 4

EHP 3EHP 2

EHP 1

SAP ERP 6.0

SAP ERP 2004, 4.6C and 4.7

Bus

ines

sR

eqire

men

ts/F

unct

iona

lity

Time2005 2006 2016 20172007 2008 2009 2010 2011 2012 2013 2014 2015 2018 2019 2020

Mainstream maintenance extensionby 5 years through December 2020

*The SAP Business Suite 7 includes the core applications (SAP ERP 6.0, SAP PLM 7.0, SAP CRM 7.0, SAP SCM 7.0, SAP SRM 7.0), supplementary applications and industry applications.

Maintenance Extension for SAP Business Suite*Longer Perspective for Your Investment

Mainstream Maintenanceuntil 2020+ SAP enhancementpackages

Long-term perspective

Faster and easierinnovation


Customer-Specific MaintenanceSimilar (e.g. 7x24 message processing)but reduced scope of support:e.g. no new Support Packages, no new legalchanges, limited technology updates, no SLASame fee as during Mainstream Maintenance

SAP ERP 6.0 in Mainstream Maintenance

MainstreamMaintenance

End ofExtended Maintenance

End ofMainstream Maintenance

SAP Maintenance Strategy and PhasesCustomers’ Choice: To Upgrade, or Not To Upgrade?

* See SAP Note 52505 for details

Extended MaintenanceContinued support – similar toMainstream MaintenanceAdditional fee

Order

Default

03/2013


ERP Upgrade ProjectsAverage Cost Structure

Software license

0-10%Hardware / infrastructure

0-20%

SAP technical upgrade

15-25%

Custom code &modification adjustment

10-30%

Testing

25-60%

Project management

10-20%

Change management /training

0-5%

Support

2-5%

Source: SAP Upgrade Experience Database


Total: 103 upgrades

Functional upgrade

4%Strategic upgrade

12%

Technical upgrade only

64%

Technical upgrade+ subs. functionalenhancements

20%

Upgrades to SAP ERP 6.0Approach in Upgrades by Source Release

SAP R/3 Enterprise

Total: 167 upgrades

Functional upgrade

2%

Strategic upgrade

5%

Technical upgrade only

79%

Technical upgrade+ subs. functionalenhancements

14%

SAP R/3 4.6C

Most upgrade projects to SAP ERP 6.0 were performed as “Technical upgrade only”

BUT: Think BIG, start smallUnlock the value of SAP ERP 6.0 after the technical upgrade (e.g. new functionalities, newprocesses, new technologies)

Source: SAP Upgrade Experience Database


19.5

2.5

2.5

7

3

2

0 5 10 15 20 25

Project duration

Project preparation phase

Upgrade blueprint phase

Upgrade realization phase

Final preparation for cutover phase

Production cutover & support phase

Weeks

Average project duration 4-5 months

With unicode conversion 4-6 weeks longer

* Duration of project phases according to the SAP Upgrade Experience Database (in weeks); average for releases SAP R/3 Enterprise and SAP R/3 4.6C .For each project phase, the median value of all answers is shown. In a project, overlaps or gaps between the project phases are possible.

Upgrades to SAP ERP 6.0Average Duration of Project Phases in Weeks *


How To Get Started?


SAP Enterprise Support provides assistance before,during and after the upgrade project.

After

Before

DuringGet readywith the

upgrade project

Executethe upgrade

project

Handoverto operations

Analyze the technical aspect of the upgrade projectTool provided to understand needed business functionalityAssistance with SAP Solution Manager functionality implementationTool provided to retrieve all necessary software and support packages

Analyze the impact on business processesAnalyze the amount of downtime involved with the projectMake sure the modification in the system are valid and neededHelp with the maintenance of customer‘s custom codeAssist with ensuring enhancements are installed correctlyManage and automate efficient testing

Analysis of thego-live andremote supportduring the go-live

Making the Upgrade Easy, Fast & SecureWith the Help of SAP Enterprise Support


SAP EnterpriseSupport services...

Continuous quality checks

Modification justificationcheck

Custom code maintainabilitycheck

Upgrade Now! with the Help of SAP Enterprise SupportYour Benefits as a Customer

...and tools

Methodologies

SAP Solution Manager

Enhancement packageinstaller

And many more...

360° Reviewfor Upgrade

Upgrade scoping

Technical components forupgrade

Business questionnaire

Customer specific proposalregarding upgrade process

SAP UpgradeSupport Advisory

Group of UpgradeExperts

UpgradeCommunity

SAP EnterpriseSupport Academy

Best practices for upgrade

Meet the expert seriesfor upgrade

Accelerated innovationenablement

Expert-guided implementation

Guided self-services

SAPERP 6.0Upgrade Now!

ERP2004

Guidance Collaboration


Individual Support Throughout the Entire Upgrade ProjectAccess to SAP Upgrade Support Advisory to understand existing offerings

BusinessRequirements

360° CheckBusinessQuestionnaireOverall situation

TechnicalRequirements

CQC UpgradeAssessmentIdentificationof potential risksand challenges

OnboardingSession

Upgrade ScopingExpert-guidance

360° Review for Upgrade and OnboardingPreparationCheck

Preparation forCQC delivery

UpgradeService Plan

Servicerecommenda-tions forcustomer-specificupgradescenario

SAP UpgradeSupport Advisory


Technical safeguarding

GoLive

4 weeksbefore GoLive

QASupgrade

DEVupgrade

Preparation &Blueprint

Sandboxupgrade

CQC Upgrade Assessment

CQC Downtime Assessment

4 weeksafter GoLive

CQC for UpgradeAnalysis

CQC for UpgradeVerification

CQC Going LiveSupport

SAP CQC Upgrade Assessment

To be done before upgrade of DEV system

SAP CQC Downtime Assessment

To be done after test upgrade of a systemwith similar amount of data like theproduction system

GoingLive Analysis

Performed 4 weeksbefore Go Live

SAP CQC Going Live Support

Performed from day 1 until day 5 afterGo Live

GoingLive Verification

Performed 4 weeks afterGo Live

Mitigation of risk and efforts

SAP Enterprise Support Services for Upgrade ProjectsUpgrade Services (Sample)


The SAP Enterprise Support Academy Experience 2012Your One-Stop Shop for SAP Enterprise Support Services

BestPractices

library full ofproduct-,

database- andoperating

system-specifichow-to guides

for youreverydaybusiness

Meet theExpert

Sessions

live webinarsconducted bySAP experts

on SAPEnterpriseSupport

services andSAP Solution

Manager

AcceleratedInnovation

Enablement

live expertsessions toevaluate theinnovation

capabilities ofenhancementpackages for

SAP BusinessSuite

Expert-Guided

Implementation

remotesessions byexperiencedSAP service

expertsproviding

workshop styleinteraction

GuidedSelf-

Services

which you canrun any timeand at yourown pace in

your ownsystem

landscape

Solution LifecycleMethods & Tools

Quick-IQs,etc...

Tutorial onhow to make orchange system

settings byproviding the

related systemrecording

Access role-based content in the format that suites you best


SAP Enterprise Support AcademyMeet the Expert Series for Upgrade

Meet the Expert SeriesUpgrade Now! Program

This meet the expert session is partof the Upgrade Now! Program

SAPERP 6.0

Upgrade Now!

ERP2004 Upgrade Now!

Visit the Replay Library to watch therecorded sessions on other upgraderelated topics:

• Value of Upgrade

• Customer-specific maintenance

• SAP Solution Manager in upgradeprojects

• Modification adjustment

• Unicode Conversion

• Hardware Planning

• Highlights in Enhancement Package6 for SAP ERP


SAP Solution Manager in a Nutshell11 core process areas to support you throughout the ALM lifecycle

SAPSolutionManager

Upgrade Management

Custom Code Management

Maintenance Management

Business Process Operations

Technical Operations

Application Incident Management

Solution Documentation

Solution Implementation

Template Management

Test Management

Change Control Management

SAP Solution Manager addresses your entire IT environmentIncluding all the processes, tools, services, and an organizational model to manageSAP and non SAP solutions throughout the complete application lifecycle.


Test ManagementAll SAP test capabilities provided & integrated with SAP Solution Manager

Defines the integration testing requirements and test scope based on a change impactanalysis. It is used to develop automatic and manual test cases, manage the testers, andreport on the test progress and test results.

Key ElementsMore efficient test phase management

Test Automation Framework with third party tools

Test Scope Identification & Optimization with BPCA

Selected HighlightsSAP Solution Manager acts as central hub to accessincluded and integrated test capabilities

Smooth integration of HP QTP – including two freelicenses for all SAP customers with SAP EnterpriseSupport – and other 3rd party test automation tools

Business Impact & KeyBenefits

Checks impact of plannedchanges on criticalbusiness processes

Methodology andcapabilities to testbusiness processes fromstart to finish

+


Custom Code ManagementGet full transparency of all custom code objects across systems

Provides comprehensive insight on how companies can efficiently and effectively managetheir home grown Custom Code. From conception to retirement, it delivers transparency onCustom Code objects, automates the analysis of every change and clearly identifies theirusage, utilization and business impact.

Key ElementsLifecycle Management for custom code

Custom Development Management Cockpit

Optimization tools

Selected HighlightsGeneric and sustainable Custom Code Library as the centralrepository of custom objects across systems

Clonefinder to provide transparency and optimize customcode objects

Enhanced Custom Development Management cockpitfeatures


Reduces custom codegovernance

Minimizes maintenanceand correction effort

+


Upgrade ManagementMakes your upgrades a non-event for the business

Represents the identification, adaptation, and implementation of new and enhanced businessand technical scenarios, and uses SAP Solution Manager to holistically and effectivelymanage the upgrade project end-to-end

Key ElementsIntegration of Upgrade Dependency Analyzer

Comprehensive project support for release transitions

Selected HighlightsUpgrade Dependency Analyzer ensures smooth landscapetransition by detecting dependencies and side effects early,and providing a clear upgrade strategy with transparentrequirements


Allows to betterunderstand and managemajor technical risks andchallenges within anupgrade project

Achieve rapid innovationwith SAP EhPs

+


Solution BrowserDelta functionality after an upgrade or the installationof an enhancement package

Business Function Prediction for SAP ERPCustomer-specific report highlighting relevantenhancement package functionality based on yourcurrent system usage

Webinars on SAP Innovation Roadmap and EHPsFocusing on SAP’s innovations, the new businessfunctionality and enhancement package enablement

EHP Pricing TransparencyTransparency on the license implications ofimplementing an SAP enhancement package viaOSS note 1524246

Identifying and Assessing Business Suite Innovations

SAP RoadmapsInsight into today’s solutions, planned innovationsand future direction of SAP’s products and solutions

Looking for a central point of access?

http://service.sap.com/findinnovation

It is easy nowadays for customers to identify SAP‘s Business Suite innovations and assess their value

Note: the offerings mentioned on this slide are for the entire SAP Business Suite, of for individual solutions of the SAP Business Suite. For details please visit service.sap.com/findinnovation


Why Customers Should Join the Upgrade Now! ProgramUpgrading Has Never Been Easier

+ Holistic analysis of potential risks and challenges associated to upgrading, both from atechnical point of view and from a business perspective

+ Individual service plan for upgrade project

+ Comprehensive set of tools and services of SAP Enterprise Support

+ Knowledge transfer for upgrade related topics via the SAP Enterprise Support Academy

+ Individual expert-guidance throughout the entire upgrade project by the upgradesupport advisory

= Fast, easy & secure upgrade to SAP ERP 6.0 with the help of SAP Enterprise Support


1. PlanERP Value Assessment, Technical Architecture Assessment

2. DESIGNTechnical Upgrade Planning Assessment, Test Planning forUpgrades, Technical Landscape Roadmap, Quality Assuranceof 3rd Party Upgrade Planning

3. EXECUTIONSAP Upgrade Factory Technical Upgrade Implementation,OS/DB Migration, Minimum Downtown, Unicode Conversion,Data Archiving, Modification Clearing

4. IMPROVEBusiness Function Activation, EHP Workshop, InnovationWorkshops for Mobile, Virtualization, Big Data

Highlights of ComplementarySAP Consulting Upgrade Services

With over 600+ completed upgrades SAP Consultingoffers comprehensive factory services for all phasesof your Upgrade Program


How To Get Started?


SAP Premium EngagementsSolving Business Challenges

Accelerated innovationwithout disruption

Latest technologies alongside existingsystems to leapfrog support business needsand growth

Business continuity24 x 7 schedule in a globalized world

Business process improvementMaximize the value of what you have

Reduced total cost of operationsTo meet efficiency needs andengineering skills constraints


Holistic End-to-End approach = from Evaluation to CutoverPackaged approach = series of checks building upon one anotherContinuous coordination and understanding = Technical Quality Manager (TQM) controls all Frontoffice/ Backoffice activities

TechnicalAssessment

Delivers

MissionCriticalTechnicalIssueIdentification

TechnicalRisk Mitigation

Manages

Impact andProbability ofTechnicalIssues

TechnicalOptimization

Reduces

Total Costof Operation

Technically FocusedPRO-ACTIVE

RE-ACTIVE

TECHNICALQUALITYMANAGEMENT

Knowledgeof latestIssues andtechnologiesSkillof 9,000experts

Experiencefrom hundredsof thousandsof resolutions

Methodologiesthat areexhaustiveand proven

UNIQUECAPABILITIES

Expertise onDemand in Time

Engineering ApproachKeeping an Eye on Upgrades


Technical safeguarding

GoLive

Final Prep

QASupgrade

DEVupgrade

Preparation &Blueprint

Sandboxupgrade

Technical Feasibility Technical Integration Check

DowntimeOptimization

Production Cutover& Support

Tune and Optimize

On-Site Go-LiveSupport

• Check of the technicalfeasibility and risks of anupgrade• Check of functionalfeasibility and riskof business disruption• Check other impact onexisting IT landscape /solution e.g. sizing aspects

• Assess in-depth technical risk factors(e.g. interface) which may causenegative business impact

• Optimize testingwith focus on performance, stability andconsistency BUT also improve existingtest procedure to reduce risks and costs

• Optimize technicalupgrade by tuningstandard procedureto meet customer’sdowntime window

• Embedded technical resources tofacilitate and optimize go-liveactivities

Mitigation of risk and efforts

SAP Premium Support Services for Upgrade ProjectsUpgrade Services (Sample)

Volume Testing and Optimization

• Verify technicalperformance indicators

Embedded Technical Quality Manager

CQC Upgrade Assessment

CQC for UpgradeAnalysis

CQC for UpgradeVerification

CQC Downtime Assessment


How To Get Started?


Key Take AwaysUpgrading Has Never Been Easier

• SAP ERP 6.0 is the path to SAP’s Next Generation Solutions (SAP Business Suite,Memory, Cloud, Analytics). The four value areas for SAP ERP 6.0 including SAPenhancement packages are: Operational excellence, business flexibility, sustainabilityand TCO reduction

• Upgrade is not a myth anymore. Most customer start with a pure technical upgrade toreduce risk. An average upgrade project lasts 4 to 5 months and creates a businessdowntime between 1 and 2 days. Efficient testing and downtime minimization arekey challenges during an upgrade project.

• SAP Solution Manager is the platform to support upgrade projects effectively(e.g. upgrade management, test management, custom code management)

• SAP Enterprise Support provides a bundle of services to ensure knowledge transferand to facilitate upgrade projects: Services, Meet the expert sessions , Expert GuidedImplementations (EGI)

• Join SAP Upgrade Now! Program to get the full bandwith of SAPs support(e.g. 360° Review, Upgrade Advisory)


Upgrade Now! ProgramNext steps for Enterprise Support customers

Join the Upgrade Now! program via the SAP Service Marketplace.

The Upgrade Now! Team will get in touch with you to work out the detailedupgrade service plan.

Get Started!

Join todayhttp://service.sap.com/upgradeNow

Next steps…

Thank You!Randy SwinkManager, Enterprise Support DeliveryActive Global Support

SAP America, Inc.

Phone +1 610-661-3687E-Mail [email protected]


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© 2011 SAP AG. All rights reserved.

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Education

Upgrade now webinar 11 29-2012