Embed Size (px)
DESCRIPTION
In light of the APMG / AXELOS transition Jan 1, 2014; many questions are presented by the marketplace on what impact this transition on providers and students. Also, many questions are asked about ITIL and other products status, pricing, certifications, etc. This seminar is an attempt to answer as many questions as we can for you. Some topics are still under consideration by the accreditation body, so we will give you our best educated guess on the direction. Presenter - Nasser El-Batal
Citation preview
The Smarter Everyday project is owned and operated by CTE Solutions Inc.
AXELOS Transition and It’s effect on ITIL
Nasser El-Batal
Nasser El-Batal
-
-
-
-
-
-
President and CEO of Ahead Technology Inc.
Ex-Member of the APMG ITIL® sub-advisory group
Member of the Open Group and itSMF ITSM
Strategic Management Consultant Certified
ISO/IEC 20000 Consultant / auditor
Accredited instructor with worldwide experience
•
24
•
ITIL, TOGAF, COBIT v4.1, ISO/IEC20000, …
- years experience in different facets
Contact information
of the IT industry
•
•
•
Office (888) 922 0022
Cell (613) 265 2750
2 © Copyright Ahead Technology Inc. All rights reserved
Continual Service
Improvement
Service Design
OS Service pe
Strategies er rv ai tc ie C o
e on n ic Imti e rv ic n pnu
rv o Se n
t roal Se iti
l me
ns veSe ra uae merv T inov nic ntp
r t e
CoIm
ITIL® V3 Service Lifecycle Phases
Governance Methods The Core Models within the Service Lifecycle Phases
Continual Service Improvement
Service Strategies
Future Complementary Value Added Products Qualifications
Crown Copyright 2007. Reproduced under license from OGC
3 © Copyright Ahead Technology Inc. All rights reserved
ITIL® v3 Service Life Cycle Phases
ITIL® Service Lifecycle – Big Picture
© Copyright Ahead Technology Inc. All rights reserved
ITIL® v3 Service Life Cycle – Big Picture
Who’s who…
UK Gov. Cabinet
Office
UK Gov. 49% & Capita 51%
AXELOS Best Management
Practice products
ATO Sub-Group
LCS Peoplecert APM Group EXIN Others…
© Copyright Ahead Technology Inc. All rights reserved
Who’s Who
Organizational roles
Current Roles The current roles: exist
ATOs
ATO – Affiliate – Broker will continue to
Accredited Training Organizations – with a quality management system (QMS), trainers, training materials
Affiliates
Organizations working with ATOs to offer training programs to the market, working with their own QMS, or using the QMS of the ATO. Having their own trainers,
and position
Brokers
Resellers or programs of
in the market
agents of an ATO, selling into the training the ATOs
© Copyright Ahead Technology Inc. All rights reserved
Organizational Roles
Changes…
IPR Statement
- Initial IP guidelines have been provided – APMG Cabinet Office copyrights change to:
or
•
•
ITIL® is a registered trade mark of AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited
Examination Prices
- Considerable exam pricing increase
•
•
+ $75 for Foundation
+ $95 for Intermediates
Gamification!
- Lot of chats about this in terms of making but unsure as to how it will be deployed
training exciting!!
© Copyright Ahead Technology Inc. All rights reserved
Changes…
Assessment Tool
- AXELOS deployed an ITIL assessment tool with some 2600 questions… at cost.
Growth and marketing
- AXELOS’ focus on marketing plus the availability of the PPM portfolio by all the Exam Institutes will result in a lot more emphasis on primarily PRINCE2 and secondary MSP, MoR, etc.
AXELOS is intent on enhancing services and products to users through driving up quality, growth and innovation.
-
Trainer/Proctor - Trainer may no longer proctor the exams; date of cut off
TBD. is
© Copyright Ahead Technology Inc. All rights reserved
Changes…
Trainer’s qualifying credits
- Still based on the same qualification criteria ass APMG’s
ATO use of trainers
- AXELOS is currently preparing a centralised register of
accredited trainers. The current system whereby an
accredited trainer may be used by different ATO’s will
remain in place.
9 © Copyright Ahead Technology Inc. All rights reserved
Changes…
Vanilla material maybe available, for new products, at cost - TBD
AXELOS Website availability for Jan 2. Also, Google+ page is available
Additional time allowance for ESL exams at 25% of exam time
- still to be confirmed
Quality
- ATO Quality Management System and Affiliates use of it
Grey Market
- AXELOS to go aggressively after the grey market as impact everyone.
10 © Copyright Ahead Technology Inc. All rights reserved
Changes…
Note - Minimum 22 credits
required to achieve ITIL® Expert level
11 © Copyright Ahead Technology Inc. All rights reserved
ITIL® 2011 Qualification Scheme
12 © Copyright Ahead Technology Inc. All rights reserved
Service Strategy
13 © Copyright Ahead Technology Inc. All rights reserved
Service Design
14 © Copyright Ahead Technology Inc. All rights reserved
Service Transition
15 © Copyright Ahead Technology Inc. All rights reserved
Service Operation
16 © Copyright Ahead Technology Inc. All rights reserved
Continuous Service Improvement
Questions?
17 © Copyright Ahead Technology Inc. All rights reserved
Thank you
Training with impact TECHNICAL MANAGEMENT BUSINESS
Microsoft
VMware
Cloud Computing
IT and Cyber Security
CompTIA
Java Programming-
Languages
Novell
UNIX
TOGAF
Enterprise
Architecture
ITIL
COBiT
Agile and Scrum
Business Analysis
Project
Management
Change Management
Communication Skills
Leadership Skills
Negotiation Skills
Problem Solving Skills
Facilitation Skills
and many more…
Put your company logo here
CTE Solutions Inc. - Ottawa
11 Holland Avenue, Suite 100
Ottawa, Ontario, K1Y 4S1
Tel: (613) 798-5353
Toll Free: 1 (866) 635-5353
Fax: (613) 798-5574
CTE Solutions Inc. - Toronto
77 Bloor St. West, Suite 1406
Toronto, Ontario M5S 1M2
Tel: (416) 284-2700
Toll Free: 1 (866) 635-5353
Fax: (416) 284-6797
Put your company logo here
