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Unit HSC M4 – Communication in health
and Social care
16th January 2017Week 3
Learning Outcomes• Describe the limits and boundaries
of professional relationships• Evaluate the impact of professional
love in early years settings• Explain the difference between a
professional relationship and a personal relationship
Feedback from Homework• Communication skills in your
placement
Thoughts………………..• In your thought bubble put a
definition of a professional relationship.
Health and Social Care Values• Professional relationships underpin
health and social care values.• What are these values?
Supporting relationships in HSC
• Professional relationships include working within the polices and procedures in your setting.
• Why is this important?
Have you met your objectives?
Unit HSC M4 – Communication in health
and Social care
16th January 2017Week 3
Time to rememberPrevent Duty
COMMUNICATION
vulnerable
PROFESSIONAL
EQUALITY
HEALTH
Confidentiality
PHYSICAL
HEARING
BARRIERS
listening
Learning Outcomes• Describe the limits and boundaries
of professional relationships• Evaluate the impact of professional
love in early years settings• Explain the difference between a
professional relationship and a personal relationship
Professional Love• Professional Love in Early Years settings
(PLEYS) is research that has been carried out by Dr Page from the University of Sheffield into the role of Early Years Practitioners in an Early Years Setting.
• In the research Practitioners were asked to describe what they understood by the term ‘Professional Love’ in their own words.
PLEYS Project
Research Results• There were many and varied views
and definitions from the sector. Definitions were quite broad, often using words such as “care” and “kindness”, or being “available” and paying “attention” to the children.
Have you met your objectives?
Creative Task• Draw a Venn Diagram to show the
difference between professional and personal relationships in HSC. With common elements being shown in the middle.
Unit HSC M4 – Communication in health
and Social care
17th January 2017Week 3
Time to Think…………• Times Table Bingo
Learning Outcomes• Identify five professional working
relationships• Describe different working
relationships in health and social care settings
• Explain why building trust with a service user improves the quality of care
Board Blast
Identify five working relationships that a
health and social care practitionerwill have
Colleagues• Working relationships in health
and social care setting are built on professionalism.
• Maintaining professional boundaries is important.
• Reference to Codes of Practice.
Working relationships• The role of the Care Home Manager.• All in a days work...........• While watching the clip write notes
about the daily duties and the working relationships the care home manager has.
Have you met your objectives?
Inter-Agency Working• Health and social care workers will
often have to work with people from other agencies. This is known as inter-agency working.
• What skills will you need to show?
Creative Task• Describe working relationships.• Use your person to think about the
different requirements needed for an effective working relationship.
Barrier- Health issuesShe is in pain, this is effecting her concentration and ability to communicate effectively, her pain may mean the information she says a little confused, the doctor will not be able to understand what is being said.
Case Study
To overcome the barrier- Be patient and calm, let the service user know they can take their time to explain their symptoms. Paraphrasing could be used to repeat back what a person has said to ensure that you have understood the message. Closed questions could be used to keep the conversation short and simple to make it easier for the patient. Make them feel at ease and that help is at hand. This should calm them. Clarify points at a later date when the pain has subsided.
Reflect• Professional Boundaries
Unit HSC M4 – Communication in health
and Social care
18th January 2017
Time to Think……..• Words from the letters in:-• retirement
Learning Outcomes• Describe the 7 Cs of
communication and why they help build professional relationships
• Explain why supporting decision making helps maintain professional relationships
• Discuss working relationships with voluntary organisations
Recap• C1- Explain the difference between
a professional relationship and a personal relationship
The 7 Cs of communication• Communication Skills• The 7 Cs provide a checklist for
making sure that your messages, meetings, emails are well constructed and clear.
Role of communication in HSC• It is important that as a health and
social care practitioner you build and maintain professional relationships.
• Lets put together a top ten tips as a basis for staff to provide a good quality service.
Small Group TaskCreative task- put together your top ten tips for building and maintaining professional relationships.
ListeningAccept and use feedback from others to improve your understanding. Use active listening skills……….
Have you met your objectives?
Unit HSC M4 – Communication in health
and Social care
19th January 2017
Time to think………..• Word square- All that you have to do is make
dictionary words of any length from the letters in the grids – the bigger the better! The only restriction is that the word must contain the central letter. A A B
D M LO N I
NHS
Learning Outcomes• Identify two symptoms of
appendicitis • Describe a range of activities to
help someone with aphasia• Explain the term confidentiality in
HSC and give examples to support this.
Recap …………• Pass the Parcel and answer the
question!
Have you met your objectives?
Confidentiality• What do we already know?
Confidentiality- protecting information from unauthorised disclosure.
Factsheet• As a health and social care
practitioner you will come across private and personal information relating to service users. What are your duties?
• Your employer will have a confidentiality policy which sets out the procedures to follow.
• How can you demonstrate confidentiality?
