Unit HSC M4 – Communication in health

and Social care

3rd January 2017Week 1

HSC M4-Unit Aim• The aim of this unit is to provide

learners with knowledge and understanding of communication in health and social care.

Learning Outcomes• Summarise the use of pictures

boards in a HSC setting• Describe a range of communication

methods• Explain four forms of communication• Evaluate the time spent using verbal

and non verbal communication

When do we communicate?• As a health and social care

practitioner you will need to develop excellent interpersonal communication skills- why?

Why is communication important in a health and social care setting?

• Develops positive professional relationships

• Allows information sharing • Allows experiences to be shared• People are able to express feelings

and concerns• Allows service users to feel valued

Picture Boards and Symbols

• They may be occasions when you are required to support a service user who may be unable to communicate verbally.

• ICT Task- • Research the use of picture boards

and symbols and put together an information sheet about this.

Have you met your objectives?

Time to Think…………• Times Table Bingo

Discuss as a groupWhat do you think the percentages

are?

Ways to communicateList as many ways to communicate including the use of technology

Do this on your speech bubble handout

Verbal and Non-verbal• Verbal- is spoken communication,

face to face, by telephone, radio.

• Non-verbal- communicating without words.

Today we are Jeremy Kyle’s Audience

Observe the communication in this clip• What types of body language are being

demonstrated?• What are the tones of voices saying to

the audience?• What can you see from looking at facial

expressions?

Jeremy

Small Group Activity-Fact Cards• Each table needs to produce four

fact cards outlining types of communication and explain why it is important in a health and social care setting.

Fact Card- Written communication

Written communication is important in a health and social care setting because………..

Reflect• Think of five people you have

communicated with today. How do you behave when interacting with each person and how did this impact on your communication?

Have you met your objectives?

Unit HSC M4 – Communication in health

and Social care

4th January 2017

Time to think………..• Word square- All that you have to do is make

dictionary words of any length from the letters in the grids – the bigger the better! The only restriction is that the word must contain the central letter. V A T

A C OR O D

Learning Outcomes• Describe a range of factors that can

affect a service users ability to communicate

• Summarise the benefits of the picture exchange system

• Explain communication methods that meet an individuals communication needs and preferences.

What is advocacy?• Publicly supports or recommends a

particular cause or policy or puts a case on someone else’s behalf.

• Advocacy can help service users to:- Make their views and wishes known Express and present their views Obtain independent advice and accurate

information Negotiate and resolve conflict

Board Blast• What factors can affect a person’s

ability to communicate?

https://www.youtube.com/watch?v=Hp4PW17U_h8

Profound and multiple learning disabilities (PMLD)

Law and PolicyIt is useful to know about any relevant laws and policy that can empower a person with profound and multiple learning disabilities (PMLD) to access advocacy.In general, people have no legal right toadvocacy. Mental Capacity Act 2005This law says that in some situations a personwho lacks capacity is entitled to the support ofan IMCA (Independent Mental Capacity Advocate ).

Visual Schedules• Visual schedules help people with Autism,

Asperger Syndrome or other additional needs, to understand their world better.

• Just like adults need calendars, or to create lists and planners, to help them remember their important activities for the day, week or month. Individuals with ASD (Autism spectrum disorder) may need visual schedules to support their memory

Example of a visual schedule

Making a visual schedule• Shrove Tuesday (Pancake Day) is 28th

February. Put together a visual schedule to help a service user make pancakes.

Have you met your objectives?

Unit HSC M4 – Communication in health

and Social care

5th January 2017

Time to Think………….

•Words from the letters in:-

• Pulmonary

DVT

Learning Outcomes• Describe alternative and

augmentative communication (AAC)• Outline two benefits of using

persona dolls in a HCE setting• Demonstrate the use of Makaton as

a communication method

Alternative and Augmentative Communication (AAC) • AAC• Augmentative and Alternative

Communication (AAC) is the term used to describe various methods of communication that can ‘add-on’ to speech and are used to get around problems with ordinary speech. AAC includes simple systems such as pictures, gestures and pointing, as well as more complex techniques involving powerful computer technology.

Circle Time• What effective communication do

you use in your placement?

Persona Dolls• Persona Doll• Introducing Dolls that do not reflect

the children in the group can promote cross-cultural respect and understanding.

Persona Dolls• How can persona dolls be used to

help develop a child’s communication and language skills?

Have you met your objectives?

Makaton• Makaton was first developed in the UK

in the 1970’s. Makaton uses speech as well as actions and symbols.

• Makaton is extremely flexible as it can be personalised to an individual's needs and used at a level suitable for them.

• Marwell Zoo near Winchester has become the first zoo to gain a Makaton Friendly award.

Let’s learn some Makaton to communicate with children

https://www.youtube.com/watch?annotation_id=annotation_2146393261&feature=iv&src_vid=LY3DonTvImo&v=2VGsBK94I2U

Kahoot

Home Learning• Research :-• What is adult speech and language

therapy?• What skills does a speech and

language therapist need to have to be effective in their job?