Understand how duty of care contributes to safe practice

Unit 11Learning Outcome 1

StarterWhat are our duties as a childcare worker? Note on the board.

Duty of care

Accountability

Exercising authority

Managing risk

Working safely

Safeguarding

Conduct

Confidentiality

Reporting concerns

Avoiding favouritism

High standards

Now complete 11. 1.1

Safeguarding

Protection from abuse

Respect/dignity

Trust

Safety in the environment

Prevention from

humiliation

Protecting yourself

Now complete 11.1.2

Unit 11Learning Outcome 2

Know how to address conflicts and dilemmas that arise between an individuals rights and the duty

of care

Rights V Duty of care

Rights Conflicts

RespectSafetySecurityLoveBelongingEducationEquality

Attitude’sUnsafe behaviourTruantingStaying out without permissionAggressionViolence

Openness and support

Implement policies and

codes of practice

Act in child's best interests

Consistent

Professional boundaries

Follow systems to raise concerns

Now complete 11. 2.2

Support

Manager

Training

CPDHealth professionals

School/college

Now complete 11.2.3

Unit 11 Learning Outcome 3

Know how to respond to complaints

http://www.youtube.com/watch?v=6_cDmwlbVkg

Note down the errors

Respond to complaints

Listen to issue

Refer to policy

Encourage written

complaint

Report to manager

Now complete 11.3.1

Lets look at a policy

Get into pairsA-leave the room

B- stay in the room

Procedures involve…

Acknowledge Different Stages Report and recommendations

Review and appeals

Now complete 11.3.2