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University Information Technology Services (UITS)
United Arab Emirates University
DRAFT Saturday, 19 November 2004
Establishing UITS (2004)University Information Technology Services
• January - March – IT Infrastructure Workgroup Studies Current
Infrastructure, Recommends Formation of University-Wide Enterprise Services Division
• April– Chief Information Officer Hired
• May – November– IT Planning Workgroup Studies Establishment of UITS
• December– University Information Technology Services Launch
UITS & The New UAEU Organization
• Chief Information Officer (CIO) Reports to University’s Chief Operations Officer (Provost)
• UITS Structure: Three Central IT Groups Which Provide Enterprise-Level Services to Entire University Community
Chief Information Officer’s Vision
Focus on Our Customers
• # Students
• # Faculty
• # Administrative Staff
IT Strengths
• UAEU as Regional Internet Pioneer
Major Milestones:
May 1995UAEU launched Internet with Line Speed of 64
Kbps to USAApr 1998
UAEU switched to Line Speed of 2 Mbps to ETISALATMar 2001
Internet Access Speed upgraded to 4 MbpsOct 2001
Internet Access Speed upgraded to 8 MbpsMay 2002
Internet Access Speed upgraded to 10 MbpsSep 2002
Internet Access Speed upgraded to 20 MbpsSep 2004
Internet Access Speed upgraded to 34 Mbps
UAEU - Regional Internet Pioneer
0
10
20
30
40
50
SpeedMbps1
99
5
19
98
20
01
20
01
20
02
20
02
20
04
20
06
Growth of Internet at UAEU
May
1995
Apr
1998
Mar
2001
Oct
2001
May
2002
Sep
2002
Sep
2004
Sep
2006
Speed
Mbps64
Kbps2 4 8 10 20 34 45
Our Challenges
• Highlights of Findings From IT Infrastructure Workgroup
Meeting the Challenges
• UITS to Concentrate on Service Offerings that Meet the Needs of All Customers in a Robust, Scaleable, Extensible and Cost-Effective Manner.
Meeting the Challenges: The Role of Unit IT Coordinators
• Keeping UITS Focused on Customer Needs
• Offices With New IT Coordinators:
• Associate Provost for Academic Affairs
• Office of the Secretary General
• Office of the Assistant Provost for Student Affairs
Meeting the Challenges: IT Functional Area Consolidation
• Consolidated IT Services Based on Common Functions
• Introducing the UITS Directors – Hebatallah Mohamed Ebeid, Director,
Customer Support Center (CSC)– Vacant, Director, Enterprise Applications and
Integration (EAI)– Muhammad Javeed, Director, Infrastructure &
Core Technologies (ICT)
Customer Support Center
CSC Group
Introducing the CSC Group
• Hebatallah Mohamed Ebeid, Director, Customer Service Center (CSC)
• Section Heads– Hanaa Abdel Hamid Youssef, University IT
Service Desk – Ahmad Elhaddad, Training and
Communication Planning
Central IT Service Desk
Provided by the CSC Group
Central IT Service Desk
• Role of Central IT Support• Role of College-Level Staff
– Student, Faculty and Staff Support– Support in Computer Labs– Support for Laptop
IT Training and Publications
Provided by the CSC Group
Meeting Our Customers’ Needs• Provide educational opportunities in support of
enterprise systems managed by University IT Services
• Assist the application team in providing well-written bi-lingual user manuals for their applications
• Manage training needs, workshops and seminars for IT professional development
Ongoing Activities 2004/5
• Establishing a communication pipeline infrastructure
• Developing quality workshops
• Providing Documentation and Training Materials
• Publishing Training Catalog
End User Software Training 2004/5
• Office Productivity Software
• E-mail & Calendaring
• Desktop Operating System and LAN
• University Web Services
• Banner Student Information System
• AIMS Custom Business System
• Other Topics as Needed
IT Professional Development 2004/5
• Customer Service Procedures
• Introduction to Enterprise Applications
• Active Directory Management
• Symantec Anti-Virus Training
• Introduction to the Enterprise Network
• Introduction to UAEU Wireless Services
Enterprise Applications and Integration
EAI Group
Introducing the EAI Group• Vacant, Director, Enterprise Applications
and Integration (EAI)• Section Heads
– Yasser Ramadan Abdelaziz Ahmed, University Web Services
– Hossam Ossam Eldin Attia Hamed Mohammed, Custom Software Development
– Abdelhakim Mahmoud Abdellatif Hejjawi, Banner Student Information System
University Web Services
Provided by the EAI Group
Moving Our Services to the Web
• Blackboard Development and Integration Services
• The AIMS Custom Business Applications Suite (Custom Developed Web Interface to Home-Grown System)
• The Banner Student Information System (“Web For” Products)
Integrated Environment: Blackboard University E-Learning Platform
• To ease:– Student Access to Blackboard
– Managing online courses
– Managing student and faculty records
• We have integrated Blackboard with ACE and the UAEU SIS (Banner)
Bb
Users CoursesEnrollments
BannerACE
Custom Applications Development
Services Provided by the EAI Group
The AIMS Business System
• AIMS = Administrative Information Management System
• Oracle Based, In-House Developed
• Modules Include HR, Finance, Purchases, Stores, Assets, and Payroll
AIMS General Inquiry Module
• Based on AIMS database• Developed a comprehensive general inquiry
module • General Inquiry Module enables all managers and
directors to access all information belonging to their units and staff as well.
• For example, each manager can browse his unit budget balance, requisitions, commitments, purchase requests , employees assets,.. etc.
Custom Systems for Student Life
• Oracle Based, In-House Developed – Hostels Application
• Other Systems: Migrating to Oracle– Gates, etc.
Banner Student Information System
Services Provided by the EAI Group
Web Services Connecting to Banner
• Student Self-Service
• Faculty and Advisor Self-Service
• Common Self-Service
Student Self-Service
• Registration• Add/Drop Class
• Look-up Class to Add
• Student Detail Schedule
• Check your Registration Status
• Student Records• Final Grades
• Academic Transcript
• Account Summary
Faculty and Advisor Self-Service
• Faculty Services• Detail Schedule
• Detail Class List
• Class Attendance
• Class Grades
• Download Class into Excel
• Student Menu• View Student
Information
• View Student Schedule
• Registration Overrides
• Registration Add/Drop
Common Self-Service
• Manage Personal Profile
• Change Long-in Information
• Update Contact Information
Infrastructure and Core Technologies
ICT Group
ICT Group Leadership
• Muhammad Javeed, Director, Infrastructure & Core Technologies (ICT)
• Section Heads– Ahmed Soliman, Enterprise Client Services– Vacant, Business Critical Systems– Manhal Hasan Aq. Ali, Enterprise Networking
Enterprise Client Services (ECS)
Services Provided by the ICT Group
Academic Computing Environment (ACE)
About ACE and Active Directory
ACE is a Model of integrated IT services which are tuned for the Academic Computing Environment.
Model comprises four Major Components Consolidation Standardization Security Communication
communication
consolidation
standardizationsecurity
ACE Services & Benefits
• Single Sign-On for user authentication • 500 MB of secure personal shared storage• Data Integrity as a result of daily user data backup• Access to user data anywhere & anytime• Automatic Windows updates• Automatic Anti-Virus updates• Networked Printing• Secured & Controlled Environment
Business Critical Services (BCS)
Services Provided by the ICT Group
BCS: Highlights of Services
• University E-Mail
• Web Hosting Service
• Application and Database Servers
• Anti-Virus and Anti-SPAM Filtering
• Etc.
Enterprise Network Services
Services Provided by the ICT Group
Highlights of Services
• Local Area Network (LAN)
• Wide Area Network (WAN)
• Wireless Network (WLS)
• Internet
Local Area Network (LAN)
• Multi-Vendor Core L2/L3 25 Routing Switches– Gigabit Ports 704– 10/100 Mbps Fast Ethernet Ports 624– Fully Redundant Processors, Fabrics, PSUs etc.
• Multi-Vendor L2 Edge Switches 550– 10/100 Mbps Fast Ethernet Ports 19,048
Campus LAN
Campus Backbone
Marfa Campus
Internet
E3
34 M
bp
sJimi-2 Campus
Zayed Library Campus
Islamic Institute Campus
Muwaiji Campus
Maqam Campus
Jimi-1 Campus
Tawam Campus
STM1
E1
STM1
STM1
ST
M1
STM1STM
1
1 Gbps
1 Gbps
100 Mb
ps Dubai Knowledge
Village Campus
E1
Campus WAN
2Mbps100 Mbps
34 Mbps
34 Mbps34 Mbps
34 Mbps
34 Mbps
2Mbps
The Wireless• Multi-Vendor Wireless
– 11Mbps - 802.11b Radio APs 470– 54Mbps - 802.11 a/b/g Radio APs 167 (New)
Authentication Servers
Access Point
Wireless Clients
LAN Backbone
Wireless “Cell”
Maqam 1 10.200.0.0 /20
Seh Bin Amar 10.200.64.0 /20
Maqam 3 10.200.16.0 /20
Tawam 10.200.32.0 /19
Building 3310.200.255.0 /24
Maqam 2 10.200.128.0 /20
Markhania 1&2 10.200.160.0 /20
FSO Link
10.200.174.0 /29
FSO Link
10.200.142.0 /29
FS
O L
ink
10.2
00.2
54.8
/30
FSO Link 10.200.254.0 /30
FS
O L
ink
10.
200.
62.0
/30
FSO
Lin
k 10
.200
.78.
0 /3
0
Exi
sitn
g M
ulti
-Pai
rCab
le
Wir
eles
s li
nk 1
0.20
0.61
.0 /2
9
Wir
eles
s li
nk
10.2
00.7
7.0
/29
Wir
eles
s lin
k10
.200
.253
.16
/29
Wireless Link10.200.253.0 /29
Wireless Link
10.200.141.0 /29
Wireless link
10.200.173.0 /29
Free Space Optics
RF Wireless Bridges
Free Space Optics Links
Radio Frequency Backup Links
1000 Base-FX Links
10/100 Base-TX Links
CE-590-Cash Engine
Cash Engine
Cash Engine
Kuwitat 10.80.90.0 /24
Cash Engine
4xLRE Switch 2 x POTS Spliter12 x Access Point12 x CPE
Exisitng PABX
72 x Access Point72 x CPE
Maqam 4 10.200.144.0 /20
55 x Access Point55 x CPE
ExisitngPABX
Maqam 5
3xLRE Switch 2 x POTS Spliter
ExisitngPABX
1xLRE Switch 1 x POTS Spliter24 x Access Point24 x CPE
ExisitngPABX
1xLRE Switch 1 x POTS Spliter16 x Access Point16 x CPE
Cash Engine
E1 Link
100 Base-FX Links
Cisco 3550 Switch with 1000Base-Sx
Cisco 2950G-24 Port Switch with 2x1000Base-SX GBIC Ports
Cisco Cach Engine
Cisco POTS Splitter
Cisco LRE Switch
Cisco2950-12 Port Switch
Cisco CPE
Link Aggregations
L4/L7 Switch
Internet Cloud Exisitng Router
Cisco 2950C Switch with 2x100Base-FX Ports
Network Management PC
1xLRE Switch 1 x POTS Spliter13 x Access Point13 x CPE
HTTP,RTSP,NNTP,MMS ...
CSACS
9 x Access Point
10 x Access Point
ResNet - Wireless