Upload
egovernment
View
523
Download
1
Tags:
Embed Size (px)
Citation preview
9/29/2011
1
ICEGOV2011 Tutorial on Electronic Governance for Sustainable Development
Tomasz Janowski, Adegboyega Ojo, Elsa Estevez
United Nations University
Maria Wimmer
University of Koblenz-Landau
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 2ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
9/29/2011
2
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 3ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
CONTEXT – PRESSURE ON GOVERNMENTS
Governments around the world are under pressure:
o from globalisationo from fiscal demandso from evolving societieso from raising citizen expectations, etc.
They are expected to:
o be responsive to social change,o address public concerns, o deliver effective government programs, o manage public funds efficiently, o implement the principles of good governance [1]
deliver Public Value!
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 4ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
1. Web 2.0
o RSS - content syndicationo Blogs - online journal writingo Wikis - collaborative editing and content creationo Social Networking - connecting peopleo Mashups - combining contents from different sourceso Virtual Worlds - training and educating with simulations
2. Semantic web - Tagging resources on the web to facilitate finding, sharing, and combining content.
3. Cloud computing - Scalable and virtualized resources offered as services over the Internet.
4. Software as a service - providing or deploying software as service on demand
5. Global identity - validating identity of users globally in any context (.Net passport)
6. Ubiquitous computing - delivering computing networks and services everywhere
7. Ambient services - providing environment-embedded services
8. Pervasive broadband - broadband access everywhere
CONTEXT – TECHNOLOGICAL PROGRESS
9/29/2011
3
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 5ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
CONTEXT – TECHNOLOGY AND GOVERNMENT
TECHNOLOGY PRESSURE ON GOVERNMENTS PARADIGMS
Web 2.0 Collaborative government
Semantic Web Participatory government
Cloud computingINNOVATION
Mobile government
Grid computing Agile government
Pervasive broadband Infocomm infrastructure Local EGOV
Software as service Reuse of public information EGOV4D
Global digital identity Citizen-centric practice EGOV4SD
One service space Governance 2.0
Readiness to development
Seamless mobile services
Chief Information Officers
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 6ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
DEFINITIONS [2] DISCIPLINES
INFO
RM
ATICS
PO
LITICA
LSC
IENC
E
PU
BLIC
AD
MIN
ISTRATIO
N
ECO
NO
MIC
S
MA
NA
GEM
ENT
SOC
IOLO
GY
1. Internet service delivery and government online X X X
2. Front- and back-office use of ICT by government X X X X
3. Transforming the working of governments through ICT X X X X
4. Transforming the working of and interaction with government through ICT X X X X X
ELECTRONIC GOVERNANCE
4
3
2, 31
PoliticalSystem
AdministrativeSystem
Civil Society
9/29/2011
4
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 7ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ELECTRONIC GOVERNANCE – DIMENSIONS
Deconstructing the definition – EGOV determines how Government applies Technology to transform itself and its Interactions with Customers in order to create impact on the Society.
EGOV DIMENSIONS [3]
GOVERNMENT TECHNOLOGY INTERACTION CUSTOMERS SOCIETY
Mission Equipment Channels Information needs Demography
Role Infrastructure Channel Strategy Service needs Digital inclusion
Values Data Interoperability Producer roles Institutional change
Operations Social Media Partnerships Consumer roles Social tension
Services Services Goals Accessibility Participation
Institutions Applications Governance Change Globalization
Trust Migration
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 8ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ELECTRONIC GOVERNANCE – SHIFTING FOCUS
1. Technical and Technological
2. Organizational and Transformational
3. Societal, Economic, Environmental
9/29/2011
5
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 9ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
FOCUS 1 – TECHNICAL AND TECHNOLOGICAL
GOALS o Establishing agency websites
o Publishing government information online
o Providing online access to public services
o Automating and optimizing administrative processes
CHALLENGES o Providing connectivity
o Assuring interoperability between systems
o Connecting legacy systems to other systems and the internet
LIMITATIONS o Technology issues are not isolated – context
o Overreliance on technology is a typical source of failure
o Developing more mature services introduces organizational issues
o Technological development alone does not produce public value
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 10ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
FOCUS 2 – ORGANIZATIONAL, TRANSFORMATIONAL
GOALS o Transforming the internal working of government agencies using technology
o Establishing collaboration between agencies and across the government
o Offering seamless, transactional services through multiple delivery channels
CHALLENGES o Command-and-control operations
o Narrow specializations and inward-looking cultures
o Lack of collaboration in government
o Resistance to change
LIMITATIONS o Higher service maturity may not lead to higher service usage
o Internal change without sufficient public consultation is a major source of failure
o The purpose of internal transformation should enable higher external performance
o Organizational change alone does not create public value
9/29/2011
6
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 11ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
FOCUS 3 – SOCIETAL, ECONOMIC, ENVIRONMENTAL
GOALS o How to ensure that electronic public services are used?
o How to engage non-state actors in the pursuit of public goals?
o How can governance through network support major policy goals?
o How to ensure that government investment in technology produces public value?
CHALLENGES o Lack of trust – citizens do not trust their government
o Lack of trust – government does not trust its citizens
o Determining the impact of technology on development
o Managing conflicts and balancing contradictory requirements
o Measuring public value in complex non-financial terms
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 12ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
EXAMPLE – EU 2015 STRATEGY
TECHNOLOGY PRESSURE ON GOVERNMENTS PARADIGMS
Web 2.0 Collaborative government
Semantic Web Participatory government
Cloud computingINNOVATION
Mobile government
Grid computing Agile government
Pervasive broadband Infocomm infrastructure Local EGOV
Software as service Reuse of public information EGOV4D
Global digital identity Citizen-centric practice EGOV4SD
One service space Governance 2.0
Readiness to development
Seamless mobile services
Chief Information Officers
9/29/2011
7
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 13ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
EXAMPLE – SINGAPORE 2015 STRATEGY
TECHNOLOGY PRESSURE ON GOVERNMENTS PARADIGMS
Web 2.0 Collaborative government
Semantic Web Participatory government
Cloud computingINNOVATION
Mobile government
Grid computing Agile government
Pervasive broadband Infocomm infrastructure Local EGOV
Software as service Reuse of public information EGOV4D
Global digital identity Citizen-centric practice EGOV4SD
One service space Governance 2.0
Readiness to development
Seamless mobile services
Chief Information Officers
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 14ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
DISCUSSION
How is technology applied by your organization to address its external pressures? What innovations emerge as a result?
Provide an example.
9/29/2011
8
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 15ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 16ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
DEVELOPMENT
DEVELOPMENT GOALS (MDGS)
Economic, social and political development in thecountries of Africa, Asia, Latin America, theCaribbean and the South Pacific (the South) [4].
1. Eradicate extreme hunger and poverty
2. Achieve universal primary education
3. Promote gender equality
MULTIPLE DIMENSIONS 4. Reduce child mortality
Economic Creation of wealth and improved conditions of material life
5. Improve maternal health
6. Combat HIV/AIDS, malaria and other diseases
Social Well-being in health, education, housing and employment
7. Ensure environmental sustainability
8. Develop a global partnership for development
Political Human rights, political freedom, enfranchisement
RESULTS
Mixed for most countries except a small number ofcountries mainly in East Asia. Key reasons:
o inappropriate policy choiceso poorly performing public sectoro changing trends in development administration
Cultural Values, beliefs and self-identity
EnvironmentalCommitment to ecologically sound, sustainable development
9/29/2011
9
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 17ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
GOVERNANCE FOR DEVELOPMENT
ROLE OF GOVERNMENTS ADMINISTRATIVE REFORM
Formulate and implement, jointly with the privatesector and civil society institutions, developmentpolicies to generate economic growth, provideeducation, maintain security, expand jobs, etc. [4]
Reform agenda to address poor performance ofstate institutions causing development failures:
1. Eliminating red-tape
2. Decentralizing/devolving the authority
GOVERNANCE FAILURES 3. Improving responsiveness to citizens
1. Excessive use of regulations and formal rules 4. Engaging the public in decision-making
2. Poor communication between agencies 5. Developing human capacity in government
3. Centralization of decision making 6. Introducing performance and accountability
4. Distance of public servants to citizens 7. Delivering public services by private firms
5. Orientation on maintenance, not outcomes 8. Utilizing ICT in all aspects of the reform
6. Inefficiency and unresponsiveness
7. Administrative corruption
8. Gender bias
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 18ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ICT FOR DEVELOPMENT
Application of ICTs tosocio-economic development [5]:
o Direct – to benefit populations
o Indirect – to assist
governments, NGOs, etc. in improving socio-economic conditions.
POVERTY(MDG1)
Increasing market access and competitiveness of the poorImproving social inclusion of isolated communities
EDUCATION(MDG2)
Increasing access to education through distance learningEnhancing the efficiency of educational policies
GENDER(MDG3)
Increasing economic and job opportunities for womenICT for women’s education and for women as educators
HEALTH(MDG4-6)
Providing remote health care servicesConnecting rural health providers with formal health system
ENVIRONMENT(MDG7)
Environmental monitoring and risk mitigationEnvironmental progress in the ICT and other sectors
PARTNERSHIP (MDG8)
Effective data management for international developmentGood governance…
[6]
9/29/2011
10
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 19ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ELECTRONIC GOVERNANCE FOR DEVELOPMENT
D Development
Modernization, dependency and human-centered schools.
GOV4D Governance for Development
Management of the development process through a framework of rules and institutions toregulate the conduct of all actors involved, public or non-public.
EGOV4D Electronic Governance for Development
EGOV focusing on development-related objectives:
o Enhancing the capacity of government agencies for public service delivery through theprocess of ICT-enabled reform and decentralization
o Using ICT to support the delivery of accessible and affordable services that are mostneeded by the poor and small businesses
o Enabling through ICT the increased participation of the disadvantaged groups in thesociety in government decision making
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 20ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ELECTRONIC GOVERNANCE FOR DEVELOPMENT
GOVERNMENT ACADEMIA, PRIVATE SECTOR, CIVIL SOCIETY TRANSFORMATIONS
SOCIETY
MDG 1POVERTY
CITIZENS BUSINESSES AGENCIES COMMUNITIES
CONSULTATION/IMPACT
ECONOMYGOVERNANCE
ENABLEMENT
MDG 2EDUCATION
MDG 3GENDER
MDG 4-6HEALTH
MDG 8PARTNERSHIP
MDG 7ENVIRONMENT
9/29/2011
11
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 21ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Policy context Lessons learnt
Lower levels of governments are low priority
National agencies prefer to invest at the central level for visibility, creating increasing divide within the countries.
Fragmented Stewardship
EGOV rests with IT agencies but implementation suffers from shared stewardship with related powerful ministries
Academia-Government Collaboration is Necessary
Engaging local academia in research, education and training significantly improves program sustainability.
Bureaucracy is Pervasive
With authorizations required for every action, project managers cannot decide on basic activities and progress is only assured with direct engagement of agency heads.
EXAMPLE – EGOV4D IN CAMEROON
Vision 2035
Growth and Employment Strategy
2020
Public Service Reform
EGOV Strategy 2011
National ICT Policy
2007
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 22ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
DISCUSSION
What kind of development-focused ICT and EGOV efforts are being carried out by your organization?
Provide an example.
9/29/2011
12
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 23ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 24ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT DEFINITION
DEFINITION [7] Development that meets the needs of the present generation without compromising the ability of the future generations to meet their own needs.
CONCEPTS Needs Essential needs of the world’s poor
Limitations Limitations imposed by the current state of technology and social organization on the environment’s ability to meet the needs
PRINCIPLES [8] 1. Poverty alleviation2. Environmental policy integration3. Intra- and inter-generational equity4. Public participation in decision-making5. Technological and environmental limits to growth
INTEPRETATION Exploring the dependencies between principles in various decision-making situations.
9/29/2011
13
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 25ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT GOVERNANCE
Governance and Sustainable Development [8]
How Sustainable Development is pursued in different governance systems.
Governance for Sustainable Development
What governance systems are required to make Sustainable Development a reality:
o engaging citizens in the SD processo long-term inter-generational policy perspectiveo vertical and horizontal policy integration for coherent government decisions
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 26ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABLE DEVELOPMENT GOALS
Environmental Sustainability Economic Sustainability Social Sustainability
Climate change Transportation Poverty and inequality
Water Scarcity Logistics Hunger and malnutrition
Land degradation Energy Consumption Gender imbalance
Fish stock depletion Economic Growth Illiteracy
Biodiversity loss Maternal/infant mortality
Deforestation Access to communication
Sustainability Transition
Green accounting
Energy from renewable sources
Access of under-privileged groups
Environmentally friendly technology and practice
Integration of environmental dimensions into policies and plans[9][10]
9/29/2011
14
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 27ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
EGOV + SD = EGOV4SD
SDEnvironmentEconomy
Society
EGOV4SD
ICTGovernance
SD
EGOV
PoliticalSystem
Civil Society
AdministrativeSystem
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 28ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
9/29/2011
15
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 29ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SOCIAL SUSTAINABILITY – MAPPING
How can EGOV initiatives explicitly address the Social Sustainability goals?
EGOV DIMENSIONS
GOVERNMENTInternal capacity and
values for EGOV
TECHNOLOGYTechnology
infrastructure
INTERACTIONCollaboration within
government and with partners
CUSTOMERSTechnology-enabled information/services
SOCIETYMaking sure that all
society segments participate in EGOV
Access for all Reducing poverty and inequality
Reducing gender inequality
Reducing infant and maternal mortality
SOCIALSUSTAINABILITY
ENVIRONMENTALSUSTAINABILITY
ECONOMICSUSTAINABILITY
SUSTAINABILITY TRANSITION
SD GOALS
BA C DE
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 30ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SOCIAL SUSTAINABILITY – MEASURES
A EGOV technology initiatives should consider accessibility (cost, ability to use, etc.) of all segments of society in their technology choices, e.g. support for mobile channels for service delivery.
B EGOV services should enable citizens and particularly the disadvantaged to meet their critical livelihood needs like access to jobs, primary health services, educational services, sanitation, etc.
C EGOV services in rural areas and at lower levels of government should be specifically targeted at women as critical actors in the social and economic development of families.
D EGOV services should support government public health efforts in reducing infant and maternal mortality by providing necessary information to mothers, particularly in the less developed areas.
E EGOV initiatives should involve participation of different members of the society and should not exacerbate existing digital divide.
9/29/2011
16
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 31ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SOCIAL SUSTAINABILITY – STRATEGIES
SINGAPORE 2015 KOREA 2012 ESTONIA 2013
Next generation infocomm infrastructure
Public-private collaborative governance
One service space - public, private and third sectors
Innovation centers and entrepreneurship
Seamless and converged informatization
Paperless document management
Infocomm competency framework
Active response to adverse effects of informatization
Traceability of the use of one’s own data
Electronic health records Utilization-focused services Internet in rural areas
EUROPEAN UNION 2015 UNITED NATIONS 2010 WASEDA 2011
Improve (seamless) services to cater for different needs
Government data sharing based on open standards
Increase of social media applications for participation
Invite third parties in EGOV development
From readiness to development
Cloud computing and data center virtualization
Involve stakeholders in public policy processes
Agility to respond to more demands as revenues drop
Disaster management and business continuity
Reduce carbon footprint Citizen-centric practice Smart grid and green technology
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 32ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SOCIAL SUSTAINABILITY – EXAMPLE
Sustainable Social Services for Wales, UK
Priority actions:
1. A strong national purpose and expectation and clear accountability for delivery
2. A national outcomes framework
3. Citizen centered services
4. Integrated services
5. Reducing complexity
6. A confident and competent workforce
7. Safeguarding and promoting the wellbeing of citizens
8. A new improvement framework for Wales
http://wales.gov.uk/docs/dhss/publications/110216frameworken.pdf
9/29/2011
17
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 33ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 34ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ENVIRONMENTAL SUSTAINABILITY – MAPPING
How can EGOV initiatives explicitly address the Environmental Sustainability goals?
EGOV DIMENSIONS
GOVERNMENTInternal capacity
and values for EGOV
TECHNOLOGYTechnology
infrastructure
INTERACTIONCollaboration
within government and with partners
CUSTOMERSTechnology-enabled information/services
SOCIETYMaking sure that all
society segments participate in EGOV
Climate change Improved water management
Reduced land degradation
Restoration of biodiversity
SOCIALSUSTAINABILITY
ENVIRONMENTALSUSTAINABILITY
ECONOMICSUSTAINABILITY
SUSTAINABILITY TRANSITION
SD GOALS
BA C D EF
9/29/2011
18
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 35ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ENVIRONMENTAL SUSTAINABILITY – MEASURES
A Use of low or zero carbon-emission ICT equipment for government operations (front and back office)
B Providing information and services to citizens on how they can contribute to addressing the climate change (e.g. carbon footprint calculators) to support decisions about the choice of delivery channels.
C Providing information and services for citizens and businesses on better domestic water management practices and smart metering systems.
D Providing information to citizens on better land use practices and information systems at government offices for better management of land use, with relevant services for citizens.
E Providing information to citizens on the practices that can improve or restore biodiversity and develop relevant information systems to monitor ecological areas of interests.
F Develop partnerships with relevant environmental agencies to deliver A – E, including improved water management, reduction of land degradation and restoration of biodiversity.
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 36ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ENVIRONMENTAL SUSTAINABILITY – STRATEGIES
SINGAPORE 2015 KOREA 2012 ESTONIA 2013
Next generation infocomm infrastructure
Public-private collaborative governance
One service space - public, private and third sectors
Innovation centers and entrepreneurship
Seamless and converged informatization
Paperless document management
Infocomm competency framework
Active response to adverse effects of informatization
Traceability of the use of one’s own data
Electronic health records Utilization-focused services Internet in rural areas
EUROPEAN UNION 2015 UNITED NATIONS 2010 WASEDA 2011
Improve (seamless) services to cater for different needs
Government data sharing based on open standards
Increase of social media applications for participation
Invite third parties in EGOV development
From readiness to development
Cloud computing and data center virtualization
Involve stakeholders in public policy processes
Agility to respond to more demands as revenues drop
Disaster management and business continuity
Reduce carbon footprint Citizen-centric practice Smart grid and green technology
9/29/2011
19
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 37ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ENVIRONMENTAL SUSTAINABILITY – EXAMPLE
Crowd-sourcing renewable energy strategy on the Internet, Maldives:
AIM Experts around the world are invited toprovide technical advice on low-carbonenergy generation, storage and financingthrough http://maldives.co2.org
GOALS Making the country carbon-neutral by 2020
Addressing lack of local technical expertise
SCOPE 8 themes and 65 theme-related questions, e.g.
1. How should Maldives pursue carbon neutrality vis-à-vis short-term economic wellbeing?2. How should Maldives account for tourist air travel in its quest for carbon neutrality?3. Should air travelers contribute financially to de-carbonization of the Maldives economy?4. What level of oil price should the Maldives use for planning its energy future?
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 38ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
9/29/2011
20
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 39ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ECONOMIC SUSTAINABILITY – MAPPING
How can EGOV initiatives explicitly address the Economic Sustainability goals?
EGOV DIMENSIONS
GOVERNMENTInternal capacity
and values for EGOV
TECHNOLOGYTechnology
infrastructure
INTERACTIONCollaboration
within government and with partners
CUSTOMERSTechnology-enabled information/services
SOCIETYMaking sure that all
society segments participate in EGOV
Transportation and logistic
Economic growth
Improved energy consumption
SOCIALSUSTAINABILITY
ENVIRONMENTALSUSTAINABILITY
ECONOMICSUSTAINABILITY
SUSTAINABILITY TRANSITION
SD GOALS
B AC
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 40ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ECONOMIC SUSTAINABILITY – MEASURES
A Use of energy efficient technology equipment in government operations and incorporation of such
equipment in the government procurement practice.
B Providing information and services to citizens to help reduce transport congestion e.g. real time
service to check traffic situations in different parts of cities.
C Providing information and services to enterprises and businesses to support their operations,
interaction with governments, and growth.
9/29/2011
21
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 41ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ECONOMIC SUSTAINABILITY – STRATEGIES
SINGAPORE 2015 KOREA 2012 ESTONIA 2013
Next generation infocomm infrastructure
Public-private collaborative governance
One service space - public, private and third sectors
Innovation centers and entrepreneurship
Seamless and converged informatization
Paperless document management
Infocomm competency framework
Active response to adverse effects of informatization
Traceability of the use of one’s own data
Electronic health records Utilization-focused services Internet in rural areas
EUROPEAN UNION 2015 UNITED NATIONS 2010 WASEDA 2011
Improve (seamless) services to cater for different needs
Government data sharing based on open standards
Increase of social media applications for participation
Invite third parties in EGOV development
From readiness to development
Cloud computing and data center virtualization
Involve stakeholders in public policy processes
Agility to respond to more demands as revenues drop
Disaster management and business continuity
Reduce carbon footprint Citizen-centric practice Smart grid and green technology
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 42ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
ECONOMIC SUSTAINABILITY – EXAMPLE
http://www.labormarketinfo.edd.ca.gov/OccGuides/GreenIndexOfGuides.aspx?Geography=0601000000
Green occupational guidelines for 23 occupations by California Government
Informational services:
1. Work to be carried out as a …
2. Required skills
3. Possible tasks and required skills
4. Working conditions
5. Job expectations
6. Wages and benefits
7. Job outlook
8. Qualifications
9. Training opportunities
10.Job opportunities
9/29/2011
22
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 43ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 44ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABILITY TRANSITION – MAPPING
How can EGOV initiatives explicitly address the Sustainability Transition goals?
EGOV DIMENSIONS
GOVERNMENTInternal capacity
and values for EGOV
TECHNOLOGYTechnology
infrastructure
INTERACTIONCollaboration
within government and with partners
CUSTOMERSTechnology-enabled information/services
SOCIETYMaking sure that all
society segments participate in EGOV
Adoption of Green Accounting
Access of under-privileged groups
Adoption of environmentally friendly practices
Energy from renewable sources
SOCIALSUSTAINABILITY
ENVIRONMENTALSUSTAINABILITY
ECONOMICSUSTAINABILITY
SUSTAINABILITY TRANSITION
SD GOALS
A AA A
9/29/2011
23
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 45ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABILITY TRANSITION – MEASURES
A Provide information and electronic services that show key SD indicators and their interpretation for
citizens and agency management [9]:
SOCIAL INDICATORS ECONOMIC INDICATORS
1. Population, density, growth rate 1. Air travel
2. Life expectancy, infant mortality 2. Energy consumption
3. Urban/rural population distribution 3. Growth of economic activity
4. Percentage of voting population 4. Agricultural production density
ENVIRONMENTAL INDICATORS TRANSITIONAL INDICATORS
1. Plant biodiversity 1. Changes in food and nutrition style
2. Animal population 2. Environmental and general education
3. Depletion of fossil fuels 3. Percent of energy from renewable sources
4. Topsoil and farmland loss 4. Access of the poor to public decision-making
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 46ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABILILITY TRANSITION – STRATEGIES
SINGAPORE 2015 KOREA 2012 ESTONIA 2013
Next generation infocomm infrastructure
Public-private collaborative governance
One service space - public, private and third sectors
Innovation centers and entrepreneurship
Seamless and converged informatization
Paperless document management
Infocomm competency framework
Active response to adverse effects of informatization
Traceability of the use of one’s own data
Electronic health records Utilization-focused services Internet in rural areas
EUROPEAN UNION 2015 UNITED NATIONS 2010 WASEDA 2011
Improve (seamless) services to cater for different needs
Government data sharing based on open standards
Increase of social media applications for participation
Invite third parties in EGOV development
From readiness to development
Cloud computing and data center virtualization
Involve stakeholders in public policy processes
Agility to respond to more demands as revenues drop
Disaster management and business continuity
Reduce carbon footprint Citizen-centric practice Smart grid and green technology
9/29/2011
24
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 47ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
SUSTAINABILITY TRANSITION – EXAMPLE
Directgov, UK
Offering informational services on environment and greener living:
1. Recycling and reducing waste
2. Climate change and environment protection
3. Energy saving and generation
4. Greener home and garden
5. Greener travel and leisure
6. Keeping farm animals and bees
7. Greener community and work
8. Greener life events and celebrations
http://www.direct.gov.uk/en/Environmentandgreenerliving/index.htm
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 48ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
DISCUSSION
What contribution is your organization making to the sustainable development transition? How is ICT involved?
Provide an example.
9/29/2011
25
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 49ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
Propose and demonstrate the concept of Electronic Governance for Sustainable Development (EGOV4SD); explore how EGOV can advance the social, environmental, economic and transitional SD goals; and explain how open government and policy development can help realize EGOV4SD.
1. ELECTRONIC GOVERNANCE – EGOV
2. ELECTRONIC GOVERNANCE FOR DEVELOPMENT – EGOV4D
3. ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT – EGOV4SD
3.1. CONCEPT
3.2. GOAL – SOCIAL SUSTAINABILITY
3.3. GOAL – ENVIRONMENTAL SUSTAINABILITY
3.4. GOAL – ECONOMIC SUSTAINABILITY
3.5. GOAL – SUSTAINABILITY TRANSITION
4. REALIZING EGOV4SD – OPEN GOVERNMENT AND POLICY DEVELOPMENT
AIM AND OVERVIEW
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 50ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
NEXT PRESENTATION…
Involving stakeholders in policy development processes
EGOV DIMENSIONS
GOVERNMENTInternal capacity
and values for EGOV
TECHNOLOGYTechnology
infrastructure
INTERACTIONCollaboration
within government and with partners
CUSTOMERSTechnology-enabled Information/services
SOCIETYMaking sure that all
society segments participate in EGOV
Open Government and Policy Development
SOCIALSUSTAINABILITY
ENVIRONMENTALSUSTAINABILITY
ECONOMICSUSTAINABILITY
SUSTAINABILITY TRANSITION
SD GOALS
9/29/2011
26
TALLINN, ESTONIA, 26 SEPTEMBER 2011 - 51ICEGOV2011 TUTORIAL 1 - ELECTRONIC GOVERNANCE FOR SUSTAINABLE DEVELOPMENT
[1] T. Field, E. Muller, and E. Lau, The e-Government Imperative. 2003, p. 203.[2] Å. Grönlund and T. A. Horan, “Introducing e-Gov: History, Definitions, and Issues,” Communications of
the Association for Information Systems, vol. 15, no. 1, pp. 713-729, 2005.[3] S. S. Dawes, “Governance in the digital age: A research and action framework for an uncertain future,”
Government Information Quarterly, vol. 26, no. 2, pp. 257-264, Apr. 2009.[4] Mark Turner, David Hulme, Governance, Administration and Development: Making the State Work,
Palgrave Macmillan, 1997.[5] Wikipedia, Information and communication technologies for development,
http://en.wikipedia.org/wiki/Information_and_communication_technologies_for_development[6] World Bank, ICT and MDGs – A World Bank Perspective, 2003[7] Our Common Future, Oxford University Press, 1987[8] W. Neil Adger and A. Jordan. Sustainability: Exploring the Processes and Outcomes of Governance. In
Governing Sustainability. Cambridge, 2009[9] Helen Briassoulis, Sustainable development and its indicators: Through a (Planner's) Glass Darkly,
Journal of environmental planning and management, 44(3), 409-427, 2001[10] Anne Jerneck, Lennart Olsson, Barry Ness, Stefan Anderberg, Mathias Baier, Erick Clark, Thomas
Hickler, Alf Hornborg, Annica Kronsell, Eva Lovbrand, Johannes Persson, Structuring Sustainability Science, Sustainability Science, August 2010, Springer
REFERENCES