Troubleshooting the Library Loginat Easley Library

Troubleshooting

Your password is initially assigned to you by the IST department. If you

have trouble logging into the databases, you can

usually solve the problem by changing

your password.

How to change your password

Log into your MyBC account, and click on the link for your My Account

Information page.

Fill out the necessary information in the

“How can I reset my password” area.

Answer the security question. This should let you change your

password. If you have any problems, click on the “Support” tab at the top of the screen

to ask the IST department for help.

Support!

Click on Student/Alumni

Fill out the form.

For problems with the library login,

change the Category to Library Login. Fill out the rest of the form, and the IST

department will help as soon as possible.

They will send an email when they

have information for you.

Final Words

Changing the password usually solves a login issue.

If you have any other type of computer problem related to library databases, please fill out form with the IST department, as shown above.

The Librarians are happy to help you! Please contact us if you need any further assistance.