Train the trainer'' presentation

ETM 4th Project Meeting

Plovdiv - Bulgaria6th – 7th October 2011

Every Trainee MattersLeonardo Da Vinci – Partnership

Raftopoulos DimitrisStrategic Leadership

Mentored LearningRole of the Mentor in e-learningMentor responsibilitiesDesign & ImplementationTraining ProgramDelivering Mentored Learning

Contents

6-7.10.2011 Every Trainee Matters | 2010-1-ROI-LE004-0677111

MENTORED LEARNING“TRAIN THE TRAINER”


Mentored Learning isFocused Learning One on one mentoring Flexible scheduling Integrated delivery

Mentored learning classroom: is a learning environment thatincorporates tools, technologies and a Mentor in the learningprocessComprehensive training environment incorporating a hybrid of:

Traditional classroom instructionHands on lab exercises One on one mentoring E-learning Reading Video based instruction


Mentored Learning

Assists the trainees to understand their role and the model of e-learning

Explains & controls their obligation for participating to the educational e-courseThe educational e-course describes:

• The educational material• The study schedule • The communication pattern• The certification

Assists the trainees to study and understand the educational material

The trainer is the representative of the training organisationAssists the trainees to make a time scheduleDiscuss with the trainees in issues presented regarding the study Assists the trainees to understand the educational means to be usedCreates a community of learningConverts the training material from static to dynamic


Role of the mentor in e-learning (1/2)

Provides advice to the trainees on training issuesThe trainer interferes either personally or to the whole group so as to:

• Explain the training material• Resolve questions• Suggest additional educational resources• Suggest ideas for new or additional exercises

Communicates-encourages the trainees and organises the communication pattern amongst them


Role of the mentor in e-learning (2/2)


Mentor Responsibilities (1/2)

Overall responsibility for learners in the Mentored Learning ClassroomProviding regular reviews to the learner, depending on the needs of that learnerMonitor learners progress toward defined milestones and ultimate goalProgress reports to sales/learner to keep learners on track and note issues earlyCounseling learner on issues: late, sleeping, surfing internet, missing milestonesProcesses – Schedule and conduct audits and orientations, develops learning plansPlanning – Daily classroom setupExecuting – Assessments, breakout sessions, hands on-labs, MTM evaluationsMonitoring – Learner progress toward defined goals

Mentoring – MBWA: Mentor By Walking Around, hourly interaction with learnersDeliver breakout sessions and hands-on labs for topic knowledge and exam preparationReporting – Forwards assessment and progress results to learners and salesCommunicating – Sales, learner, accounting, other mentorsManaging Information – learner files, updates and attendanceManaging Time – Mentors should be out of the room less then 20 % of the time Provide outside study materials and additional reading suggestions to the learners in areas of weaknessCertification - Mentors must hold the MCT status and should maintain certifications in the courses being delivered in the Mentored Learning Classroom (MLC)


Mentor Responsibilities (2/2)

DESIGN & IMPLEMENTATION

“Train the Trainer”


MethodologyUser AdministrationCourses AdministrationPlatform AdministrationScenario of Use (live Practice of Trainees in Platform)


Training Course (breakdown)

Technologies used for the implementation of e-learning:Asynchronous learning platformSynchronous learning platformtechnical details, how to facilitate them educationally how to make the most out of the training tools

Distance learning – “Theory & Practice”

The educational course which he/she is called to implement Pedagogical theories, self-learning, cooperative learningSynchronous, asynchronous, blended learning

Discussion coordination among the members of the learning e-community

Special characteristics of written & oral communication

Assessment procedures – certification of the trainees (specificities of certification)


Methodology (3 hours)

Learning a new class Prepare to learn Learn the material Plan the presentation Overcome obstaclesResolve product questions

Developing a teaching outlineDetermine the topic order

Introduce a topicBuild an exerciseDesign a review

Add closing Add opening


The mentors must be capable

Putting a class together Finalize the outlineDevelop teaching notesDesign all board workCreate auxiliary materialPractice teaching the class

Making a good class ExcellentConvert the lecture into a group activity

Foster a learning environmentManage challenging trainees

Prepare for problemsEvaluate the results


The mentors must be capable

Asynchronous learning platform: Software with a set of “tools” that a trainer must know how to use during training

(e.g.: using the platform, creating courses, creating learning activities, managing users – learners, etc)

Synchronous learning platform: How to operate, Technical details, how to valorise it during the educational process

(e.g.: collaborative learning, chat, transfer of learning objects of any format to the learners, etc)

A Trainer must be trained on:The design & development processes of learning material (printed & electronic format)The implementation process of synchronous, asynchronous & blended learningThe user characteristics that will participate in a learning program How to manage a training programHow to certify the participants


Mentors must be trained on

Browse List of UsersAdd New (Part 1) EditShow User ProfileDelete UserSearch Filters

Bulk User Actions (Delete, Download, etc) Add New User (Part 2) Upload UsersCreate/Edit Custom User Profile fieldsDefine RolesAssign System RolesUser Policies


Users Administration (45’-50’)

Add/Edit a Course EnrolmentsManage ActivitiesManage Blocks (Add/Edit Sticky Blocks) Calendar (Add/Edit Events) Assign Roles in a CourseView GradesCreate/Manage GroupsView/Edit ReportsView/Manage Course’s FilesAdd a ResourceAdd an Activity (SCORM, Survey, Certificate) Edit “Topic Outlines”


Courses Administration (45’-60’)

Platform Administration (15’–20’)Site Policies (Setting for Platform’s security) Calendar (Preferences, Settings) Front Page– Settings – Site files

Cleanup (Inactive Users, etc.)

Scenario of Use (45’–60’)Full Practice on the previous issues live on the platformQuestions


Platform Administration & Scenario

“TRAIN THE TRAINER”Training Program


Phase 1 - Audit Mentor Step 1: MeetingStep 2: Overview Step 3: LearnStep 4: DiscoveryStep 5: Final Hand off

Phase 2 - The Needs AssessmentStep 1: FeedbackStep 2: Needs AssessmentStep 3: Close/Advance


Testing the Knowledge

Step 1: MeetingTrainee will meet with the Mentor for an Audit Demo on the actual Training Model. Trainee will experience a:

Pre-assessmentLearn

Reading assignment (10 pages 10’)Lecture through Video Stream (15’)Review /lab through hands on exercise (15’)

Post-assessmentMeet with Responsible person for Needs Assessment

Step 2: OverviewClassroom setup Video Content

Step 3: The trainee experiences Mentored LearningPre-AssessmentLearn (Lecture)ReinforceApply (Lab exercise using VPC display)Post-Assessment


Mentor Audit (1/3)

Step 4: DiscoveryUncover trainee’s overall training goals and objectives Use these details to develop a personalized learning planInclude milestones and host a meeting each milestone to check progressContinue until trainee achieves their goal

Step 5: Final hand–offPrivate Meeting with Mentor on discovery

Activity 2 | 15’Role PlayAudit—Overview

Classroom set up Video Content

Role play in teams of 3: Education Counselor, Prospect, Evaluator


Mentor Audit (2/3)

Activity 3 | 20’Role Play Audit - Trainee Experiences Mentored LearningAudit - Discovery & Turnover

Pre AssessmentLearn (Lecture)ReinforceApply (Lab exercise using VPC display)Post Assessment

Role play in teams of 3: Education Counselor, Prospect, Evaluator


Mentor Audit (3/3)

INSTRUCTOR TRAININGDelivering Mentored Learning


Delivering Mentored Learning Mentor CharacteristicsPlanning Phase Execution Phase

OrientationMonitoring ReportingCommunicatingManaging:

• Information• Time• Resources

Troubleshooting

Mentored Learning InstructorTools and Resources

Next StepsExamAudit


Agenda

The Trainer will:Know what Mentored Learning is and its valueKnow how Mentored Learning is introducedKnow the role of the Mentored Learning Instructor or Mentor during Pre Delivery and Delivery Phase

Mentor CharacteristicsPre-Delivery Mentored Learning Audit Daily delivery and Execution of MentoringTracking and Reporting trainee progress

Be prepared to complete the Instructor Process Certification Exam


With the completion of this session…


Planning Phase

Classroom Layout

Mentored Learning Manager

Trainee Mentored Learning Folders

Vendor LogisticsSession Logistics

Planning Phase is consisted by:

Classroom Hours

Processes – Schedule and conduct auditsPlanning – Daily classroom setupExecuting – Assessments, breakout sessionsMonitoring – Trainee progress toward defined goals Reporting – Forwards assessment and progress results to trainees and salesCommunicating – Sales, trainee, accounting, other MentorsManaging Resources – Server, images, hardware Managing Information – Trainee files, updates and attendanceManaging Time – Mentors should be out of the room less then 20 % of the time

20% may consist of computer setup, research, breakout sessions


The Mentor is also responsible for…


Mentored Learning Floor Plan

Server Rack

Demo/Closing Mentor Orientation &

Break-Out Room


Break-Out Room

Hallw

ay

Mentors

One-W

ay Glass

One-W

ay Glass

Glass

Glass

Whiteboard

Whiteboard

Hallway

Sign-In Table

Server Rack


Break-Out Room


Break-Out Room

Hallw

ay

Mentors

One-W

ay Glass

One-W

ay Glass

Glass

Glass

Whiteboard

Whiteboard

Hallway

Sign-In Table


The Mentored Learning Environment

Mentored Learning training is scheduled in 3.5 hour sessions or time blocks

Three (3) daily sessions are typically held: morning, afternoon or evening

Each session is booked on a seat availability basis:Morning Sessions: 08:30 am – 12:00 pmAfternoon Sessions: 01:00 pm – 04:30 pmEvening Sessions: 05:30 pm – 09:00 pmSaturday: 08:30 am – 12:00 pm (if applicable)


The Mentor’s Schedule


Mentored Learning Classroom Hours

Days 8:30 am – 12:00 pm 1:00 pm – 4:30 pm 5:30 pm – 9:00 pm

Monday Mentor Specialty:Networking & Applications

Mentor Specialty:Networking & Applications


TuesdayMentor Specialty:

Programming, Databases & Applications


Mentor Specialty:Networking

WednesdayMentor Specialty:

Programming, Databases & Applications


Mentor Specialty:Networking

Thursday Mentor Specialty:Programming, Databases &

ApplicationsMentor Specialty:

Networking & ApplicationsMentor Specialty:

Networking

FridayMentor Specialty:

Networking & ApplicationsMentor Specialty:

Networking & Applications CLOSED

Saturday Mentor Specialty:Programming, Databases &

ApplicationsCLOSED CLOSED

Mentored Learning trainee File for each trainee is created during the Orientation process (hardcopies)

The Mentored Learning trainee File is referenced and used throughout the trainee’s training

The Mentored Learning trainee File documents all:Pre and post test resultsFuture sessions (trainee’s commitment)Attendance Class completions and other critical notes


The Mentored Learning Trainee Learning File

Execution:trainee SetupOrientation

Monitoring ReportingCommunicatingManaging:

InformationTimeResources

Troubleshooting


Execution Phase

Step 1 Create the trainee Account in Active Directory (Mentored Learning classroom only)Create the trainee Workstation

LoginLab Images are pushed from main server to trainee machine

Step 2Create the trainee Account for the Video ProviderCreate a learning plan with milestones and a final goal date:

Monitor frequently to ensure milestones are being met and customer is satisfied


Trainee Setup Process

The first day includes discussion of:trainee goals, expectationsTimeline completionAvailability “House Rules” “How to” i.e. Learning Port Scheduling Future SessionsCancellation Policy

Trainee Mentored Learning FileStandard training agreements & sales ordersCourse Mapping FormHouse RulesMentored Learning Checklist Trainee Tracking Sheet with Milestones & Goal Date

Pretest–Trainee AssessmentsFAQs


Trainee Orientation Process

Types of Mentor Counseling SessionsSlow or Speedy traineeLow Test ScoresResistant trainee

The trainee Write-up

Orientation - Day of 1st Session

Activity 1 | 45’Role Play / Walk Through

Trainee Folder, Rules, ChecklistLocate the Step by Step checklist in your workbook Review the Step and Demo activities Walk through the process with as both trainee/Mentor


The Mentored Learning Counseling Session

Deliver Assessments to trainees

Deliver Breakout Sessions as Needed

Provide Outside Reading Suggestions

Provide Regular Reviews to trainee

Provide Capstone Assignments as Needed


Execution Phase

Trainee Progress toward defined GoalsHold trainees accountableAttendanceBehavior and body languageMBWA: Mentor by Walking Around

Orientation Activity 2 | 45’Role Play

Counseling Session- Slow or Speedy trainee- Low Test Scores- Resistant trainee- Trainee Write-upReview the talking points of each scenario Roll play in teams of two: Mentor/trainee Role Play having each taking on the role of the Mentor/trainee


Daily Monitoring


Daily Reporting

Daily Reporting

Assessment Results to Sales/trainees

Ongoing Progress Results

Evaluations Through MTM


Mentor Management Activities

Mentor Management Activities

Resources Information Time


Managing Information

Managing Information

Trainee Folders Logons Vendor updates

Servers

Workstations

Images

CredentialsMCT, Cisco

SkillsGaps No SME


Managing Resources


Managing Time

Minimum Out-of-Room Activities

Audits Meetings Breakouts

More than 1 question at a time


Mentor Troubleshooting

Handling Monday Mornings

Wrong Modality

Problem trainees

Mentored Learning Reference Tools: DVDOrientation Packet with Checklist

Trainee Information ProfileMentored Learning Classroom Policy and ProceduresTest Past GuaranteeMentored Learning Information Sheet

Trainee Setup guideMentored Learning Daily SurveyTrainee Tracking FormMentor Exam Audit Video Mentored Learning Manager Online Sessions


Supporting Material for Trainers
