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Untuk sesi sharing dengan teman-teman di FEUI tentang Business Communication - fokus ke hal-hal kecil yang memberikan dampak besar, baik komunikasi sebagai atasan/bawahan, ketika meeting, presentasi maupun negosiasi.
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1 Communication Communication
FailuresFailures
TOPTOP 1 brought to you by
Created specifically for our friends at FEUI, 4 March 2014
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The The
QuestionsQuestions WHY IS THIS?
- PINTAR, tetapi gagal
interview.
- PERFORM, tetapi tidak
dipromosi.
- BAIK, tetapi tidak bisa
memberikan value.
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1 Communication Communication
FailuresFailures
TOPTOP 1 • Sebagai Atasan, Bawahan
• Meeting, Group Setting
• Presentasi
• Negosiasi
• Interview
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TidakTidak menunjukkanmenunjukkan apresiasiapresiasi 1 •Memanusiakan
manusia
• Focus on THEM
•Pujian yang efektif
• Feedback vs. Criticism
•Catch what’s RIGHT
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TidakTidak membentukmembentuk connectionconnection 2
• “Build Rapport”
• Show Similarities
• Show Interest
• Show Care
• Sebut Nama
Charm = create extraordinary rapport that makes other in their presence feel
exceptional
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JAIMJAIM 3
•Being Fake
•Basa basi
•Memberikan
jawaban “cantik”
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TidakTidak menunjukkanmenunjukkan/ / memberikanmemberikan VALUEVALUE 4
Show:
• Ideas
• Thoughts
•Recommendation
•Contribution
• Effort
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TidakTidak menunjukkanmenunjukkan effort, interest effort, interest atauatau enthusiasmenthusiasm 5
• Show Initiative
• Show what
excites you
• Show what you
have prepared
•Make time
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Video: NonVideo: Non--verbal Communicationverbal Communication
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ProsesnyaProsesnya merepotkanmerepotkan atauatau tidaktidak nyamannyaman bagibagi orangorang lainlain 6
•Bolak-balik, berkali-kali,
lupa, salah/kurang
informasi
• Instruction
•Negative = Fokus ke
masalah dan bukan
solusi (i.e. “Tapi kan..”)
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Sentences Sentences
that Killthat Kill
11
1. Don’t be ridiculous.
2. It’ll cost too much.
3. That’s not my responsibility.
4. We don’t have time.
5. We’ve never done that before.
6. That’s not the way we do things around here.
7. If it ain’t broke, don’t fix it.
8. We’re not ready for that.
9. You can’t teach an old dog new tricks.
10. It will never sell.
11. We will become the laughing stock of the entire
company.
12. We tried that before and it didn’t work.
13. It simply can’t be done.
14. It’s too radical of a change.
15. That will make our current equipment obsolete.
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Sentences Sentences
that Killthat Kill
12
16. It’s not really our problem.
17. Let’s get back to reality.
18. Let’s form a committee to decide.
19. I need to go over the numbers again.
20. It’s not in our budget.
21. We have done alright without it all this time.
22. It won’t work here.
23. Okay, but if it doesn’t work, you’re the one who’s
going to get the blame.
24. I don’t personally agree, but if you insist.
25. Are you crazy?
26. _____________________________________________
27. _____________________________________________
28. _____________________________________________
29. _____________________________________________
30. _____________________________________________
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TidakTidak preciseprecise. . TidakTidak adaada data/data/buktibukti.. 7
• Sepertinya, kira-
kira, katanya,
mungkin,
kayaknya
•Ngawang-
ngawang
•Wacana facts
facts with meaning
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TidakTidak mengupdatemengupdate progessprogess. . HanyaHanya terpakuterpaku keke result.result. 8
• Takut salah
semakin salah
•Menutupi kesalahan
•Gak enakan
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TidakTidak mendengarkanmendengarkan.. 9
• Look
• Inquire
• Summarize
• Take Notes
• Encourage/
Empathize
•Neutralize
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TidakTidak bisabisa mintaminta maafmaaf dengandengan efektifefektif 10
•No excuses
• “It’s not my
fault”
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TidakTidak menyesuaikanmenyesuaikan diridiri dengandengan lawanlawan bicarabicara 11
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The Relator
•Warm and friendly •Slow and easy
•Shares feelings •Good listener •Cooperative
The Socializer
•Relationships important •Strong feelings of
personal worth •Fast-paced •Enthusiastic and persuasive •Not afraid of risks
The Thinker
•An efficient perfectionist •Slow and cautious •Task-oriented
•Follows directions •Works well alone
The Director
•Emphasis on results •Little concern for relationships
•Does not share feelings •Seen as dominating •Fast-paced and decisive
Open
relationships
Direct
fast-paced
Reserved
relationships
Indirect
slow-paced
11
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SummarySummary
19
1. Tidak menunjukkan Apresiasi
2. Tidak membentuk Connection
3. JAIM 4. Tidak menunjukkan/memberikan VALUE
5. Tidak menunjukkan effort, interest, enthusiasm
6. Prosesnya merepotkan atau tidak nyaman
bagi orang lain. 7. Tidak precise. Tidak ada data/bukti.
8. Tidak update progress. Hanya result.
9. Tidak mendengarkan :D
10. Tidak bisa minta maaf dengan efektif. 11. Tidak menyesuaikan diri dengan lawan bicara.
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How you
communicate
is a reflection of
YOU,
who you are,
your values and
how you value
others.
?
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www.theUnlearn.com
facebook.com/theUnlearnID
@theUnlearn
@aristiwidya | @astra1304
