TOOLS AND EQUIPMENTS USED IN FRONT OFFICE

Ms. Roma Gandhi

Dr. BMN College of Home Science

NAAC Accredited ‘A+’ Grade CGPA 3.69/4

UGC Status: College for Potential of

Excellence

INTRODUCTION

It has become very important in today’s time to

keep in touch with the latest technology for the

smooth function of any department in the hotel

industry.

Hence, one should know properly the latest

tools and equipment's used in the front office

area and most important the use of them.

TELEPHONE EXCHANGE

The telecommunications industry has developed

rapidly with new innovations every six months.

They have hotel telecommunications as follows:

Satellite connections have made cumbersome

telephone exchanges redundant

Electronic exchanges can be operated from

desktops requiring minimal space

Mobile phones make communication easier

reducing the use of the telephone exchange

There are many types of calls a guest may place during a hotel stay:

Local calls

Domestic long distance calls

International calls

Calling card calls

Credit cards calls

Conference calls

Toll free calls

The hotel is obliged to charge for these services and thereby earn subsidiary revenue for the establishment

TYPES OF EXCHANGES

PBX – PRIVATE BRANCH EXCHANGE

PABX – PRIVATE AUTOMATIC

BRANCH EXCHANGE

EPABX – ELECTRONIC PRIVATE

AUTOMATIC BRANCH

EXCHANGE

OTHER COMMUNICATION

EQUIPMENT

TWO WAY WALKIE - TALKIES

PAGER

MOBILE PHONES

TELEPHONE INSTRUMENTS

PAY PHONES

FAX AND INTERNET

THANK YOU