Knowledge & Application

“Give a man a fish and you’ll feed him for a day.

Teach a man to fish and you’ll feed him for the rest of his life.”

CREATEDO THE RIGHT THING

DESTROYCONSTRUCTIVELY

DESTROY TO RECREATE

PRESERVEDO THINGS RIGHT

FUTURE IS UNCERTAIN

WE CANNOT DIRECT THE WIND BUT WE CAN ADJUST THE SAILS

PAST IS OBSOLETE

REAL TIME MANAGEMENT

5

Knowledge Steps

APPLY

COMPREHEND

KNOW

ANALYZE

SYNTHESIZE

INNOVATE

Recall

Delegation10 Weeks to54 Weeks

Empowerment

Note : Idea from Blooms Taxonomy

OBJECTIVE GROWTH MEASUREMENT

Training2 Weeks

Repeat

Use

Manage

Mentor

Improve

Story

As each bird flaps it wings, it creates an “uplift” for the bird following. By flying in a “V”

formation, the whole flock has 71% greater flying range than if

each bird flew alone.

Lesson:People who share a common direction and sense of community can get where they are going quicker and easier.

1 WHAT YOU NEVER KNEW ABOUT GEESE...

Whenever a goose falls out of formation, it suddenly feels the drag and resistance of trying to fly alone. It quickly gets back into formation to take advantage of the “lifting power”

of the bird immediately in front.

Lesson:If we have as much sense as a goose, we will stay in formation with those who are headed where we want to go.

2. WHAT YOU NEVER KNEW ABOUT GEESE...

When the lead goose gets tired, it rotates back into

the formation, and another goose flies at the point

position.

Lesson:It pays to take turns doing the hard tasks and sharing leadership; people, like geese, are interdependent.

3. WHAT YOU NEVER KNEW ABOUT GEESE...

The geese in formation honk from behind to encourage those up

front to keep up their speed.

Lesson:We need to make sure our “honking” from behind is encouraging.

4. WHAT YOU NEVER KNEW ABOUT GEESE...

Business Innovation with Technology

Form

Distance

Time

TECHNOLOGY

Failing to

Plan is

Planning to Fa

il

PM = Planning +

Management

PM =

PM =

What is Project Management

50%Thinking

25%Communication

25%Yardstick+ +

DifferentiateManagement Process

IntegrateChange +

“We cannot interpret social behaviour without acknowledging that it follows codes that it does not invent ”

- Jeffrey Alexander, Sociologist

Impa

ct o

n op

erati

ons

Factory Strategic

Support Turnaround

High

HighLow

Impact on strategic development

Strategic grid (McFarlam & Mc Kenney)

Customer Need

Whatis

specified(wanted)

Whatis

notspecified

Whatemerges

Whatis

needed

Implicit Explicit

Intention : ‘Hot button’

Objective Measures

(SMART) (KPI)

How we influenced the specifications?

Do we know about customer industry?

Situation Questions - establish context

Problem Questions - explore/uncover - dissatisfaction - problem, difficulty

Implication Questions - establish implied needs

Need-Payoff Questions - state implicit needs

A Famous saying………..

“We Learn... 10% of what we read20% of what we hear30% of what we see50% of what we see and hear70% of what we discuss with others80% of what we experience personally95% of what we teach someone else”

- William Glasser

Nonaka’s Framework

The Knowledge-creating company11-Aug-2005

Forms of Knowledge - Tacit

The Knowledge-creating company11-Aug-2005

Creating Knowledge

• Socialization• Apprenticeship• Observation• Imitation

• Articulation• Metaphor• Dialogue

• Internalization• Practice• Organisation• Exemplification

• Combination• Analysis• Restructuring

TA

CIT

EX

PL

ICIT

TACIT EXPLICIT

The Knowledge-creating company

4 Knowledge TransformationsSocialization

Combination

ExternalizationInternalization

AdaptationCollaboration

CapturingSharing

UnderstandingLearning

SystemizingClassifying

The Knowledge-creating company

Enabling Conditions

TEAM

TOGETHER

WE

ACHIEVE

MORE

The Knowledge-creating company

Enabling ConditionsAutonomy

“Instilling Freedom”Intention“Clear Vision”

Fluctuation and

creative chaos

“Evoking sense of crisis”

Redundancy“Intentional

Overlapping of Info”

Requisite Variety“Internal Diversity”

24

Explicit and Implicit Framework

Memory

Explicit Memory

Conceptually DrivenImplicit Memory

Exposure

Episodic Memory

Implicit Memory

Perceptually DrivenImplicit Memory

25

Val

ue

Interaction

Resulting Value

Experienced Perception

IMAGINATION FACTS

HearSee

Smell

Feel

Taste

SENSES

THANK YOU!