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This Time It's Personal:One-on-One Canvas Support Lea Susan
[email protected] Training and Outreach
CoordinatorThe University of Texas at Austin
Two-year Bb to Canvas Transition DONE!
Fall 2013 - August 31, 2015.
Prior to October 2014 workshops were our go-to instruction
method.Workshops can be great, but finding space, low attendance,
cancelled classes, prep time, etc. were problematic.Plus, we were
getting an increasing number of requests for one-on-one
appointments and needed to develop a system.
We chose Acuity Scheduling.Low costGreat supportAllows for self
sign up
Available dates are in bold.We set recurring hours and can edit
for certain days (like Thanksgiving).
Make a graph, make a graph.
Dont you know everyone wants a graph.
Workshop Attendance By Month & YearWe have to manually mark
attendance so the above numbers may be slightly above actual
attendance.
One-on-One Appointments Oct 14 - PresentThis graph was generated
by our scheduling system, Acuity. We only need to mark no-shows or
if someone emailed us to cancel instead of going through the
system.
How do we manage?Everyone does consults but students do mostNo
travel or set-up timeGet topics ahead of consultAllow small groups
(e.g. prof & TAs)They dont all take an hour
Canvas content/features = just the beginning
Training:
TrainingStudents take professional development classesReference
interview (Bopp & Smith, 1995)Tiered
trainingShadowingCo-consultSolo consult in our officeSolo consult
in faculty office
Reference InterviewWelcomingGathering general info/problem
overviewConfirming the exact questionIntervention (the
answers)Finishing, including feedback and summary
Things we like:The biggest benefit to me is the freedom a
faculty or staff has during the hour consultation to explore a
topic, or start with a topic then go on a tangent, or jump around
and discuss multiple topics. I have observed that faculty/staff
will often have a list of Canvas items they want to discuss if
there is extra time after they discuss their big question. The
consult allows this freedom.
Things we like:Faculty become empowered. They share their
positive experience with their colleagues and act as both a
marketer for us AND as an assistant for them. This is how we got to
the Art History department.
Things we like:FlexibilityLasting relationshipWe learn too
The tough stuff:They can be taxing and frustrating. Its a lot of
time.
BUT, bottom line =Our users want them, use them, and benefit
from them. They help build strong foundations and good
relationships.
References &
Resourceshttp://www.library.illinois.edu/training/resources/graduate_assistants/trainingmanual/refinterview.htmlDonald
OConnor image from Singin in the Rain, 1952Hall and Oates, One on
One from the album H2O
https://www.youtube.com/watch?v=EXU2tnKEwwo
What a change if we set the pace face to face
Hall and Oates are the official unofficial mascots of our
one-on-one consultations.
This Time It's Personal:One-on-One Canvas Support Lea Susan
[email protected] Training and Outreach
CoordinatorThe University of Texas at Austin
