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The New “R”s For Engaging Millennial Learners
Chat + Q&AThere will be a question
and answer period after the event.
RecordingThis recording will be
made available after the event.
PollingTell us what you think,
go ahead, don’t hesitate!
Housekeeping
Join The Conversation!
TwitterFollow: @AxonifyTweet: #MillennialLearning
Dr. Christy [email protected]
Please engage me!
Engaging & Motivating Millennials
Traveling To Share Research.
How do you really feel about corporate learning?
2 to 5 Years, In The Swing Of Things
1st Year NewbieA
B
C6 to 10 Years, Seasoned
Poll #1 : How Many Years In The Biz?
C
11 to 15 Years, With Scars To Prove ItD
16+ Years, Many MoonsE
Agree
Strongly AgreeA
B
CNeutral
Poll #2 : New employees/trainees have changed.
C
DisagreeD
Strongly DisagreeE
In The Chat Window
List Your Top 3 Challenges or Concerns Related to Training Millennials
Baby Boomer [1943 – 1969] Ages 53 to 70
Silent [1925 – 1942] Ages 71 to 87A
B
CGeneration X [1961 – 1981] Ages 32 to 52
Poll #3 : What Generation Are You?
C
Millennial (Nexter, Gen Y, Echoboom) [1982 – 2002] Ages 11 to 31D
Culture Clash: Boomer Employers & Millennial Employees
Generational Differences
Boomers
VietnamCivil RightsCold War
EqualityChange
LatchkeyTelevision
Recessions
EducationExperience
HelicopterParents
Technology
TeamworkReinforcement
Gen X Gen Y
AmbitiousWorkaholic
FlexibleIndividualist
EntitledConfident
Letterhead Email Text
Annual Current Instant
Adapting Adept Select Savvy
Influences
Values
Traits
Comms
Timing
Tech
Words To Live By
Words To Live By
“Mom, if you help me clean up my toys, I’ll give you a sticker.”
Just because we are transmitting information does not mean it is being received!
“I failed a quiz because I didn’t realize he was teaching – I thought he was just talking.”
Learners Are
ReadHear - Lecture
Images & Audio-VisualView a Demonstration
Participate in DiscussionHands-On Experience / Application
Design / Create / Present / Teach
Passive
Active
Source: Sousa (2011) How the Brain Learns
Research Based Methods
“If I only had one hour to liveI would spend it
with my professor…
“If I only had one hour to liveI would spend it
with my professor…because he can make an hour seem like a
lifetime”
The Brain is a Novelty SeekerUse varied training activities that actively involve learners.
Source: Sousa (2011) How the Brain Learns & Svinicki (2004) Learning & Motivation
Stop For ProcessingSource: Bruff, D. (2009) Teaching with Classroom Response Systems
Agree
Strongly AgreeA
B
CNeutral
Poll #4 : My workplace training is highly varied and interactive.
C
DisagreeD
Strongly DisagreeE
Source: Sousa (2011) How the Brain Learns
Listening + Writing = Switch Tasking“The brain cannot carry out two cognitive processes simultaneously…
Source: Sousa (2011) How the Brain Learns
Listening + Writing = Switch Tasking“The brain cannot carry out two cognitive processes simultaneously…what we refer to as multi-tasking is actually switch-tasking”
E L E V T O R
VListening + Writing = Switch Tasking
Visual Input Taking Notes
Source: Sousa (2011) How the Brain Learns
Dual CodingInformation Processing
Verbal Input
Vivid Images With Minimal
Text
3 DAYS
3 DAYS
10% Retention
65% Retention
“She acted like she knew more
than us.”
“This learning experience was very easy.
I didn’t know what he was talking about
most of the time, but I still made an A.”
Relevance
Relevance
Source: Duarte, N. (2010) Resonate
Trainee Mentor
Source: Duarte, N. (2010) Resonate
Source: Duarte, N. (2010) Resonate
TraineeHero
Prevails Trainer Mentor
Encourages
Obstacles
The Call
Guide Trainees on a Hero’s Journey
Contrast the what is with how it could be.
Source: Duarte, N. (2010) Resonate
Create Relevance With A Call To Action
What is What is What is
Whatcould be
Whatcould be
“She wants us to no
how to spell.”
RELAXED Learning Environments
Decline In Social Rules and Formality
FLEXIBLE
Relaxed =Non-
Authoritarian
Knowledgeable
ApproachableA
B
CFlexible / Not Rigid
Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5?
C
Nice / Caring / Friendly / HelpfulD
Alert To Whether Trainees UnderstandE
Knowledgeable
ApproachableA
B
CFlexible / Not Rigid
Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5?
C
Nice / Caring / Friendly / HelpfulD
Alert To Whether Trainees UnderstandE
Raised Central to their Parents Lives
Most Relational Generation
thus farExpect Us to Care
& Connect with Them
Millennial learner comments suggest we have a rapport problem.
“Not only is the book a better teacher…
Millennial learner comments suggest we have a rapport problem.
“Not only is the book a better teacher…it also has a better
personality!”
5
Displays a sense of humor and is entertaining.
Millennials’ Ideal Educator/Trainer Countdown
4
Energetic, Enthusiastic and Positive.
Millennials’ Ideal Educator/Trainer Countdown
3
Open Minded and FlexibleNot Rigid
Millennials’ Ideal Educator/Trainer Countdown
2
Alert As To WhetherLearners Understand
Millennials’ Ideal Educator/Trainer Countdown
1
Nice, Friendly, Caring, Helpful and Approachable
Millennials’ Ideal Educator/Trainer Countdown
Develop Positive Rapport.Every interaction we have with a learner / trainee will typically produce distance
or produce closeness.There Is Little Neutrality
RELAXED Learning Environments
Greatest challenge is not assisting them in achieving outcomes, It’s getting them to WANT TO.
RELAXED Learning Environments
Education is not the filling of a pail; it is the lighting of a fire.
– W.B. Yeats
“So glad to be back in one of your classes. I
forgot how great the energy in
your class makes me feel.”
Create A Positive Emotional Experience With Your Training Sessions
Ask Yourself…
Are my best training days ahead of me, or behind me?
Summary of The New “R”s:
Research Based MethodsRelevanceRelaxedRapport
Case Study
How Does Pep Boys Engage Learners?
Issues
Incidents increasing
Issues
• Shrink rate• Safety incidents
No retentionIncidents increasing
Issues
• Shrink rate• Safety incidents
• Knowledge gaps• No operational transfer
Solution
Research-based
Solution
• Bite-sized• Spaced-repetition
RelevanceResearch-based
Solution
• Bite-sized• Spaced-repetition
• Personalized• Adaptive
Results
Loss PreventionAn increase in calls to theIntegrity Pays hot line of up to
60%
Safety Incidents & ClaimsDespite growing headcount a reduced claim count of
45%
ShrinkInventory shrink reducedby over
55%
Results
Loss PreventionAn increase in calls to theIntegrity Pays hot line of up to
60%
Safety Incidents & ClaimsDespite growing headcount a reduced claim count of
45%
ShrinkInventory shrink reducedby over
55%
Over 19,000 Pep Boys Employees Engaged Daily
Questions & [email protected] | axonify.com/blog