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Learner Voice
March 2014
22
January 2004
Welsh Assembly Government formally adopted the United Nations Convention on the Rights of the Child
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February 2009
Quality and Effectiveness Framework
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March 2010
Learner Involvement Strategies Guidance
55
September 2010
FE Student Representation Project
66
November 2011
. “…it is paramount for learners to have a place on the governing body. I want Wales to become a model for learner involvement. Therefore, two board places will be guaranteed for learners who will be identified through election.”
Oral Statement by Leighton Andrews, former Minister for Education and Skills
77
88
January 2013
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© Ipsos MORI
Response rate by sector
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
19,939(64.1%)
6,464(75.1%)
31,808(80.1%)
13,226(44%)
7,039(108.3%)
1,815(54.7%)
PaperOnline
Number of responses, online and on paper
10
10
37
44
32
44
36
44
32
53
40
38
Information and Advice Teaching and Training*
Responsiveness
Health and Wellbeing**
Help and Support
Learners are most positive on the teaching and training received and least positive on information and advice
% giving a score of ‘very good’
(followed by % giving a score of ‘good’)
Learner Voice Wales Survey 2013. Fieldwork conducted Jan 14th – Feb 23rd 2013. Base: all respondents (53,898).
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© Ipsos MORI
0 5 10 15 20 25 3020
25
30
35
40
45
50
55
60
Help and support, and information and advice are key drivers of learner experience requiring improvement
Importance – relative strength in KDA
Performance - % very good
Important driver but lower performance
Help and support
Important driver and high performance
Less important driver and high performance
Less important driver and lower performance
Information and advice
Teaching and trainingHealth and Wellbeing
Responsiveness
12
© Ipsos MORI
Q10. What do you like best about this college/provider?
Learners spontaneously cite teaching, staff and pastoral care as aspects that they like best…
Base: All responses to question 10 (30638)
13
© Ipsos MORI
Q11. What, if anything, would you improve?
… whilst information and advice are among the key areas to improve
Base: All responses to question 10 (30638)
The information relating to grants such as ALG. More sporting facilities available for the sport group, More activities involved.(FE learner, Level 3, male, aged 19-24, White, no LLDD
Place a common room in the college and a wider variety of food in the old campus building. Also more information provided about things coming up in my course.(FE learner, Level 1, male, under 19, White, no LLDD)
More information on how to progress into future employment. There doesn't seem too be a clear path for students to move forward, either in further education or employment.(FE learner, Level 1, male, age 35-44, White)
Information to help plan placements in advance better.(ACL learner, female, age 45-54, female, white, LLDD)
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Benchmark % ‘very good’
All providers
FE WBL ACL WfA
63 51 69 78 83
37 27 49 49 43
31 24 45 37 24
Learners are very positive about the respect shown by staff – 63% very good’ – but are less positive about being asked to give their views
63%
37%
31%
27%
38%
31%
7%
13%
13%
2%
4%
2%
8%
17%
Very good Good Fairly good Fairly poor Poor Very poor Don't know
Respect shown from staff
Asking you to give views
Feedback after views given
Please rate your college/provider for each of the following...?
n/a
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Learner Voice Wales Survey 2013. Fieldwork conducted Jan 14th – Feb 23rd 2013. Base sizes for individual questions shown in the appendix. For ease of reading, figures below 2% are not shown on the chart. ‘Respect’ was included as a separate factor within the Key Drivers Analysis which drives the ‘importance ranking’
Importance ranking
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What, if anything, would you improve?
Areas of improvement – FE
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Food, canteen and prices removed
Areas of improvement – FE
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Where next?
April 2014 – Learner Satisfactio
n Indicators Published
Disseminate Learner
Voice Wales 2014 reports to student
reps/governors
Updated Learner
Involvement
StrategiesGuidance
Further partnership working
with stakeholde
rs
Your ideas…
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Breakout groups:
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1.What has been your experience of learner involvement to date?
• What has worked well?• What hasn’t worked so well?• What do you think of the Learner Voice Wales provider reports? Will they help you?
2. What would you do to improve your college’s approach to learner voice?
• What has been your experience?• What are your expectations? • How could colleges do better?
3. Why do you think learners feel colleges are not good at letting them know what they have done in response to learner feedback?
4. How can learner voice be promoted to all students, including those that are harder to reach?
5. How can learners, colleges and Welsh Government make sure learner voice remains a priority in times of financial pressure?
6. How can we make sure colleges take learner voice seriously, responding to criticism rather than just focussing on positives?
