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The knowledge-driven libraryFrom data to insight to action
ALA Midwinter Brunch • 8-12 January 2016
Big Data
2014
Machine Learning
Natural Language Question Answering
AugmentedReality
2015
• More data has been created in the past two years than in the entire previous history of the human race.
• In Aug 2015, over 1 billion people used Facebook in a single day.
• In 2015, 1 trillion photos were taken and by 2017, nearly 80% of photos will be taken on smart phones.
Big Data facts that, “Everyone must read.”
• Paradox of the plankton
DATA
INSIGHTACTIONIMPACT
Lynn SilipigniConnaway, Ph.D.Senior Research Scientist
MarySauer-GamesVice President, Global Product Management
Data in action
records holdingslinked data
servicessubscriptions
partnerslocations
Data in action: shared print
DATA IN ACTION
Shared print“We’re using evidence-based results to identify critical consortial resources, drive negotiations with publishers, and build our collection development strategy going forward.”
Genya O’Gara, VIVA Associate Director at George Mason University
DATA IN ACTION
Student outcomesConnect the library to the institution’s predictive analytics framework for student success across a very diverse variety of students with very different learning objectives.
Tiffany LeMaistre, E-Resources and Discovery Librarian at Nevada State College
DATA IN ACTION
Authoritative identities
WorldCat person entities pilot
DATA
INSIGHTACTION
• Shared print analysis• EZProxy logs• Authority hubs
• Collection strengths• Materials usage• Faculty visibility
• Build e-content collections• Improve student outcomes• Expose faculty outputs
IMPACT
Senior Research Scientist
Lynn Silipigni Connaway, Ph.D.
Our traditional model was one in which we thought of the user in the life of the library…
… but we are now increasingly thinking about the library in the life of the user.
(Connaway 2015, Dempsey 2015)
“People lack patience to wade through content silos…”“…I’m looking for when I can just type in Wikipedia like, heart attacks or something, scroll to the bottom, there’s already books and websites there for me.”
(Digital Visitors and Residents, 2USU1, Emerging, Male, Age 18, Engineering)
Motivation and behaviors change based on context and situation.“At first I started looking online, and it was a little bit overwhelming…I ended up reaching into my mom’s cupboard and using a recipe that I found in one of her old cookbooks.”
(Digital Visitors and Residents, USS3, Emerging, Female, Age 17, High School Student)
Need to provide services for what people actually do, not what they say they do.The workflow contextConvenience and context switchingFragmentation is a deterrent
The personal contextRelationship – sharing – engagement
(Dempsey 2015)
It’s time for a change.“Librarians have an opportunity to become part of users’ social networks and to put resources in the context of users’ information needs.”
(Connaway 2015, 23)
Reordering Ranganathan• Library = books• Don’t know library services exist: MARKET!• Know your community and its needs• Develop relationships online and face-to-face• Embed services into existing workflows• Develop infrastructure for physical and
digitalContext dictates information engagement
oc.lc/rrreport (Connaway 2015, 23)
Evaluating digital services
• Explanations of data collection methods• Examples of survey and interview questions• Activities for understanding user engagement
oc.lc/DigitalEval (White, Connaway, Lanclos, Hood, and Vass 2014)
DATA
INSIGHTACTION
Learn what you don’t know
Use what you knowEngage in new ways
IMPACT
DATA
INSIGHTACTION
Technology built for the future of library data.
Research and community programs to better understand users’ needs.
Cloud-based servicesthat attract more
libraries and partners.
IMPACT
Thank you for joining us!