Upload
avleen-vig
View
2.423
Download
0
Embed Size (px)
Citation preview
Avleen Vig, Etsy Carolyn Rowland, Independent Consultant
The interruptive nature of Operations: A world of squirrels and shiny objects
http://www.desktopwallpaperhd.net/wallpapers/5/b/space-background-photos-widescreen-wallpaper-53163.jpg
Avleen:
Staff operations engineer
Carolyn:
IT manager
That reminds me...
What is an interruption?
http://funny-pictures-blog.com/wp-content/uploads/2013/01/MEME-Leisure-Interruption.jpg
Active interruptions from people
http://celebug.com/celebrity-gossip/page/118/
Passive interruptions from people
http://www.flickr.com/photos/jasonahowie/8583949219/
2013: Michigan State University
Interruptions from systems
http://newsaint.deviantart.com/art/shall-we-play-a-game-HDTV-168941674
Interrupting yourselfSwitching tasks constantly
!!Stop being
your own
worst enemy.
http://www.flickr.com/photos/tilaneseven/407167294/
Are all interruptions
bad?
http://www.flickr.com/photos/doctorow/8456338189/
http://www.flickr.com/photos/hugo90/8233834956/
Simple Tasks vs Complex Tasks
Saving the world20% complete
Commitment
Saving the world80% complete
Commitment
http://www.flickr.com/photos/arthur-caranta/2926332140
The impact of burnout
Don’t let this be you.
http://www.flickr.com/photos/mr_t_in_dc/4115860027/
Fallacies
Fallacies: We need to know everything
http://images.fineartamerica.com/images-medium-large-5/steampunk-information-overload-mike-savad.jpg
Fallacies: Calendars help schedule your time
Where does the work happen?
Fallacies: The interruption is
the most important task
http://www.expertcomics.com/enr//wp-content/uploads/2013/03/1slippery-300x200.jpg
Fallacies: Multitasking and productivity
http://www.flickr.com/photos/indyplanets/3926147797/
http://www.onlinecollege.org/Multitasking/
Fallacies: Switching tasks is good
http://xkcd.com/303/
How do we deal with things right now?
(answer: badly)
You work too
much
http://buzz.socialmarketingforprinters.com/blogs/images/109195046.jpg
“Avleen needs to improve his work/life balance.
He needs to focus a bit more on his own health and family,
and communicate to me if his workload is too high.”
!- mcr, 2012
● Organization systems (e.g. Getting Things Done) ● Calendars ● Notebooks ● Post-it notes ● Emails to ourselves ● Todo lists ● Whiteboards ● Reminder apps ● Project management systems ● Our own [already over-taxed] memory
Tool disorganization
● Self-help systems (e.g. GTD) ● Calendars ● Notebooks ● Post-it notes ● Emails to ourselves ● Todo lists ● Whiteboards ● Reminder apps ● Project management systems ● Our own [already over-taxed] memory
Tool disorganization OVERLOAD
http://www.flickr.com/photos/anotherphotograph/3571242832/
http://www.flickr.com/photos/psd/7645555148/
Interruption Science
https://i.chzbgr.com/maxW500/2538256128/hAFB28B2E/
Mentally switch every 3 minutes
http://www.flickr.com/photos/wwarby/3296379139/
(or maybe 25 minutes)http://www.flickr.com/photos/14829735@N00/6928288961
External interruptions lead to self-interruption
http://www.flickr.com/photos/jdsmith1021/5755513005/
Why you can’t focus
http://www.flickr.com/photos/jessicamullen/5029081381/
So what can we do?Sharpen pencils!
Simplify
Resist destructive
urges
http://www.flickr.com/photos/33816955@N08/4731898939/
Story time!
WIKIPEDIAHOLE!
xkcd #862
http://blog.xkcd.com/2011/02/18/distraction-affliction-correction-extensio/
http://xkcd.com/862/
Prioritize
http://www.flickr.com/photos/chrisflorence/7542642880/
Managers vs Makers
http://www.flickr.com/photos/j_benson/7023561195/
http://www.flickr.com/photos/mkeefe/3123775954/
Manage your tools. Don’t let them manage you.
Take control of tools
http://www.eduleadership.org/wp-content/toolbelt.jpg
Take responsibility
This is about discipline.
Fix your monitoring
http://mem
egenerator.net/instance/41896495
Address alert fatigue
http://comm
ons.wikim
edia.org/wiki/File:C
hronic_fatigue_syndrome.JP
G
Just because you can, doesn’t mean you
should.
Control Interruption
http://www.flickr.com/photos/12023825@N04/2898021822/
Leverage teams
http://www.flickr.com/photos/cosmoflash/3005865241/
Manage emergencies#warroom / standing down stations
http://images.bwbx.io/cms/2012-05-16/etc_emergency21__01__630x420.jpg
Break up large taskshttp://www.flickr.com/photos/84617037@N00/60431147/
Improve workflow
http://www.flickr.com/photos/joshbousel/4676037839/
BeerKan as an Agile implementation
Ask for help!
http://www.smartsheet.com/files/haymaker/Help.Support.Advice.Guidance.Assistance.jpg
What really works for Avleen
● Communicate
● Validate
● Designate
What really works for Avleen
● Communicate
● Validate
● Designate
What really works for Avleen
● Communicate
● Validate
● Designate
http://blog.peopleperhour.com/wp-content/uploads/2013/06/ReduceStress_at_work.jpg
Watch for signs of stress
A good manager should
http://www.flickr.com/photos/bdenker/33237141
Run interference
Influence culture
http://www.flickr.com/photos/plutor/3169836251/
The making of this talk
Quantify your own interruptions
http://www.flickr.com/photos/magnetbox/3261773180/
Where do I begin?
http://2.bp.blogspot.com/-XguhVMDDtZ8/TrgFtH8Pi6I/AAAAAAAAAx8/dFOheYXk5JE/
1) Biggest impact 2) Social media diet 3) Involve management
Questions?
@avleen @unpixie
http://xkcd.com/705/