How to assert yourself

Listen to others

Resolve conflicts

How to resolve conflicts

Components Of AssertivenessPreparing with self reflectionConducting a honest self assessmentAssessing your outer world Learn to respond to assertivenessTake the road test

Ways to assert yourselfAlways start and end conversations with a

positive noteObserve for the person’s response Learn to deal with denial without being

aggressivePractice skills till you get perfect

Establishing rapportAlways smile !!!Speak up your

mindBe specific when

asserting your ideas

Don’t brag about your accomplishments

Assertive CuriosityExpress genuine interest in others ----theres no better way to make the interested in you

UnderstandingBe humbleListen attentivelyShow gratitudeBe considerate

Always follow etiquettes

PersuasionA logical step by

step progression

Build trust and find a common groundShow both sidesAppeal to self interestCreate consensusBe humble, reasonable and diplomaticTime your request

Body languageTurn offs Avoiding eye contact Poor posture Fidgeting or rigidity Unconvincing gestures

Turn ons Maintain eye contact Maintain an upright confident posture Avoid distractions while conversing with someone

The skill of QuestioningIt helpsTo learnTo build relations ManagingAvoiding misunderstandingsCalming conflictsPersuading people

Assertive SpeakingSpeak with a

purposeA person who

starts out going nowhere usually ends there

5 Conversation toolsStick to the factsShare the feelings that are elicited in youShare what your expressingDefine what you wantInclude a benefit oriented conclusion

Assertive listeningGod gave us two

ears and one mouth so that we listen more and talk less!!!

Never be judgmentalProvide constructive feedbackAvoid mind readingSincerity is the key

Assertive AmbitionAlways have a aim

in life and work towards it

Remember “Failure is the stepping stone to success

Relevance to Our LifeLearn to be confident and assertive while

treating your patientsThey will trust you only if you are confidentGaining trust is half work done!!!

Develop rapport with patients

Be their friend Understand their

needsListen to them

patientlyAsk questions

without being nosy

Be confident in your treatment and gain their trust in it

At the same time,give them the final say

Never be dejected by failure of your treatment

Find out what went wrong

Improvise with each day

Learn to deal with conflicts with other health professionals amicably

Keep the patient’s interest in mind before your self ego

Have regular meetings with other health staff to discuss problems

Always have a set agenda for the meeting so that the meeting is fruitful

Lastly, Practice makes you perfect

Practice people skills everyday