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How to start your call when telephoning for business in English. Looking at useful phrases, grammar and vocabulary, whether you are the caller or the receiver, and whether you know the person well or you don't. For modelled pronunciation watch the video on mybusinessenglish.com or the mybusinessenglish.com YouTube channel. Please 'like' if you found it useful and subscribe to the website and YouTube channel.
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Telephoning:Starting the Call
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In this Video:ESSENTIAL PHRASES
GreetingsIntroducing yourself, your role and your company
Background
Small TalkPurpose
Answering
• Hello, ACX Consulting. How may I help you?
• Hello, ACX Consulting, Paul Lowe speaking. How may I help you?
• Hello, ACX Consulting, Paul Lowe speaking.
• Hello, Paul Lowe speaking.
• Hello, Paul Lowe.
• Paul Lowe.
• Lowe.
Best for normal office role.
Receptionist style - ‘public facing’
Boss style - little public contact
Receiver
Caller - greeting/introduction
• Hi Paul, my name’s (this is) Mike Cheng from RIB Engineering.
• Hi Paul, it’s Mike Cheng from RIB engineering.
• Hi Paul, it’s Mike from RIB.
• Hi Paul, it’s Mike (here).
• Hi Paul, Mike.
Don’t know the other person.
Know the person well.
Receiver Caller
Hello, Paul Lowe speaking.
If known - make small talk - ‘well-being’
• Robert Palmer speaking.
• How’re you going, Freda?
• Really good
• and what can I do for you today?
• Hi Robert, it’s Freda.
• I’m fine, Robert. You?
• I’m calling to ...
Receiver Caller
If known - make small talk - different places
• Robert Palmer speaking.
• What’s the weather like in Berlin, Freda?
• The sun’s out today for a change.
• Hi Rob, it’s Freda.
• Absolutely freezing, Rob. What about in Chicago?
• That’s great. Look Rob, I’m calling to...
Receiver Caller
Stating the Purpose
• Our company makes components for the auto industry and...
• I’m calling/ringing/phoning about (noun)
• I’m calling to + V
• I’d like to + V
• I was wondering if I/you could + V
And how can I help you today?
If more background or introduction needed
Receiver Caller
Two Examples
Example 1 - The speakers do know each other.
• John Truscott speaking.
• Jenny. How are you?
• Can’t complain. It’s a beautiful day - but how can I help you?
• Hi John. It’s Jenny from International Accounting.
• I’m pretty good, John. And you?
• I’m just calling to check if the documents arrived.
Receiver Caller
Example 2 - The speakers don’t know each other
• John Truscott speaking.
• Hello, Jenny. What can I do for you?
• Hi John. This is Jenny Strauss from International Finance.
• My company organises financial training for managers
• and I was wondering if you had a minute to discuss your training needs.
Receiver Caller
• Answer phone
• Ask how you can help.
• Introduce yourself
• (Give background)
• State Purpose
2 Structures - If speakers don’t know each other
• Answer phone
• Introduce yourself
• Give background
• State Purpose
Receiver Caller Receiver Caller
• Answer phone
• Small talk
• Ask how you can help.
• Greeting + name
• Small talk
• State Purpose
2 Structures - If speakers do know each other
• Answer phone
• Small talk
• Greeting + name
• Small talk
• State Purpose
Receiver Caller Receiver Caller
Review
VideosA for Alpha: Using the International Telephone Code
Telephoning: Keeping Control
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